Done!

Did your get your detailed PDF ebill that shows the roaming charge  in your self serve?

Yes, the charge shows in detailed PDF the day I was at Lake Huron (Canada side) @Dennis 

Hello @i-kitchener 

I verified the day of the charge, July 4 and was able to see that you did not leave the country.  A credit was applied with immediate effect  and will show in the Self Serve account within 10-15 minutes. 

It seems like the mobile data connected for a brief moment to a US tower. It is recommended to maintain the Mobile data and data roaming off while in Canada. Manually selecting the Koodo network is also a solution. We have a great help page here.

Wow, this worked!  thank you!!

Hi, I was charged an Easy Roam charge while going to see a  play at the 1000 islands play house in Gananoque ON. I must have picked up a USA tower across the St. Lawrence River. Can I please have this corrected or get a refund? 

I’ll flag a rep to assist. For future reference, please do as Darius suggested for the OP. That way, your phone will only attempt to connect to Koodo.

Hello @ISLANDGIRL 23 

We verified the account and confirmed you were in Canada at the time of the charge. A credit was applied for the $14 Easy Roam fee and it will update in the overview section of the Self Serve account.