I just received a pop-up message on my iPhone saying:
LTE Calls Turned Off
Koodo has turned off LTE calls on your account.
Why is this?
What does that mean?
Am I not allowed to make calls anymore?
Why is there no email from Koodo with an explanation?
Best answer by Boa_Guy Koodo
Hi there,
+4When you go to use your phone is anything working? Calls, texts, data, etc?
Yes, it all seems to work, but it worries me that I get a message that it’s turned off. What if it won’t work when I need to make a call. I don’t want to find out then, and then being told that I could have known.
I’m disabled and mostly make phone/LTE calls when I need help. I can’t afford to just gamble with this.
+4Yes, it all seems to work, but it worries me that I get a message that it’s turned off. What if it won’t work when I need to make a call. I don’t want to find out then, and then being told that I could have known.
I’m disabled and mostly make phone/LTE calls when I need help. I can’t afford to just gamble with this.
It is strange to hear about the LTE message. Which cellular plan are you on, was there any plan change recently?
It’s the $50/40GB plan. No changes since May.
That is strange. Let me flag a rep to help you out.
+4Hi there,
It all seemed to be ok before the restart of mt phone, but restarted it anyway. It’s still all good.
That’s the confusing thing. Why the message when all is good and nothing has changed.
I think we can leave it for now; it might have been a hiccup of sorts.
Thanks to everyone that looked into this for me!
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