Hi I am now currently living overseas and have been trying to contact Koodo through email explaining my situation. However, the email could not be delivered as the mailbox (paymybill@koodo.com) was full. I could not book a call session through Koodo assist as well as it says international phone calls are not supported. What should I do?
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Help needed from overseas
Best answer by Dinh
jacks_yui wrote:
About settling overdue payment. Is there any way that I could reach the customer service through email though?
As I mentioned ealier, no email is available unfortunately.
If you are overseas, you could try to contact them via Facebook or Twitter messaging.
Anyway, what was the issue with overdue? Have you tried to pay via selfserve?
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+4What was the issue that you need help with though. If you don't mind you can ask here.
Koodo doesn't use email for normal customer service though.
About settling overdue payment. Is there any way that I could reach the customer service through email though?
+4jacks_yui wrote:
About settling overdue payment. Is there any way that I could reach the customer service through email though?
As I mentioned ealier, no email is available unfortunately.
If you are overseas, you could try to contact them via Facebook or Twitter messaging.
Anyway, what was the issue with overdue? Have you tried to pay via selfserve?
jacks_yui wrote:
About settling overdue payment. Is there any way that I could reach the customer service through email though?
Assuming you still have service with Koodo, you can try to dial #227 to speak with the billing department.
You are able to schedule a callback with Koodo while overseas and you will not be charged when they call you. Is your number still active? Ohterwise maybe attempt #227 and let us know.
No the number was not active.
So I can still schedule a callback using an international phone number? Let me try scheduling one. Thank you!
+4jacks_yui wrote:
No the number was not active.
So I can still schedule a callback using an international phone number? Let me try scheduling one. Thank you!
No, they cannot call an inactive number.
As you were overseas, if you cannot roam, the easiest way is via Facebook/X (Twitter) messaging. Links are the bottom of this forum.
A Koodo customer, opinions are my own.
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