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Victoria LambakakharBeginner
asked in Tips, Tricks & Troubleshooting
Is there any limitations on tethering when i share my mobile internet with my notebook?

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

1501
O
10 months ago
V
VictimAmbassador
asked in Other
What or how does one update MMS

Koodo sent out emails telling people to upgrade the MMC and other thing -can’t remember what it was. I thought my device was updated. Apparently, not. I can’t send receive anything.  I don’t remember what all it said exactly but my ‘device’ is a brick right now.Do you know where I can find a copy of the upgrade notice so I can talk to my device manufacturer and if they even have a upgrade.TIA - for being here and helping~v

20610
V
10 months ago
F
Franswer Me PleaseConnector
asked in Tips, Tricks & Troubleshooting
voicemail messages can't be retrieved (iphone 13)

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done?Thanks.

1844
F
10 months ago
Y
YassouConnector
asked in Tips, Tricks & Troubleshooting
no network outside canada in uae

I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?thank for your help

765
Y
10 months ago
J
JankojohnBeginner
asked in Purchases & Returns
Details of item purchased final invoice

***862The above is the order number for the iPhone 15 Pro I purchased online. I’m looking to reprint the final invoice I was sent when the phone arrived?

381
Allan M
11 months ago
K
KootyBeginner
asked in Plans & Add-ons
Question about my plan

I just changed my plan to the $60 per month Canada-US roaming with data, talk and texts. Does that mean I can be in the U.S and my plan that I have over in Canada (1oo GB of data, unlimited texts and calling) will transfer over once I am in the U.S? I go to church in the states every Sunday and every Wednesday and I want to be able to text/call/data over there. So I’m just double checking that the $60 plan that I just switched over to, will allow me to be able to text/call/data in the U.S with no extra charge of course, the same as I do in Canada. Also, my free perk that I chose was “Unlimited long distance” .. however, it says my add-on per month is “unlimited long distance” and that I’m paying $3 for it but yet it was the option that I chose for a FREE perk. So I hope I’m not getting charged for that even though it looks like I am but it also looks like I’m not…. 

13534
Dinh
11 months ago
J
JojosmithConnector
asked in Tips, Tricks & Troubleshooting
iPhone 11 texting

All of a sudden I can’t send photos to an android nor can I send group texts if one of the recipients is an android. Never had this issue before.  Went into settings and MMS messaging is enabled however no longer showing Group messages to enable.  Help!

946
J
11 months ago
M
maritimeswastelandBeginner
asked in Purchases & Returns
Upgrading Phone and then Switching

Hello all, So, we have 2 lines on our account.One line has a few months of tab balance left (Galaxy S20) , the other has no tab. The one with no tab has a very old no name phone and needs an upgrade.Is it possible to order a new phone (Galaxy S21) with a tab and then do a switch of sim cards, so that the person with the Galaxy S20 can use the Galaxy S21 and the person with the old phone gets the Galaxy S20?Their plans also would not be affected by this right? Thanks

1505
G
11 months ago
D
Dr RickBeginner
asked in Billing & Payments
How to remove a specific phone from my Koodo account?

I have two phones on my Koodo account and one of them has been taken over by another member of the staff.  I would like to have this number removed from my account but have been completely unable to find info as to how to do this.

3031
G
11 months ago
H
henryjRockstar
asked in Billing & Payments
Charge dispute: I am charged CA$125.85 by Koodo without a bill

Hi there,I just noticed that recently there was a $125.85 charge on my credit card by KOODO MOBILE PAC. The post time is Jan 30, 2024.I had no special consumption around or near that date, no roaming, no purchasing, nothing. I only have a monthly fee of $40.77 which is charged about 12th each month.I checked my bill statements on Self-Service and there is no such a bill of $125.85. I also checked my usage and there is no special data/minute/message consumption in January 2024 or December 2023. It must be a charge by mistake.Could you please have a check?Thanks.  

4332
H
11 months ago
K
KyklistRockstar
asked in Other
Received cable modem but have no coax cable outlet and email said no tech visit for activation (Jan 30th)

I am not sure if I received the correct equipment for Koodo home Internet and / or puzzled why no tech visit mentioned in email.There is no cable outlet in my house. Actually there is an oldone that had old style cable TV (no Internet) that has not beenused for 10+ years.I received a SERCOM DM1000 cable modem and Telus Boost Wi-Fi 6 routerActivation set for Jan 30th.Currently I have DSL with Teksavvy which I will cancel only after Koodo Internet (60/10) is working for a few weeks.

12706
J
11 months ago
M
Mel.RBeginner
asked in Tips, Tricks & Troubleshooting
Data are half working.

Since 1 week i am struggling with my internet datas.I did turn off and on my phone.I changed my sim card in case.My phone works well with other sim cards, and my sim card works in other peoples phone.I have been at Koodo for 6 years and never had problems. I have been leaving in the yukon since 2021 and never had issue with koodo datas and this phone.My plans is ok , i pay every month and no issu on this side.I did check the APN, everything is correct.i can receive whatsapp call and messages. I can receive SMS and messenger simple text messages. I can not use video call, can not watch any videos neither photos. Google search is not working. I can not receive mms. Can not go on Youtube neither use google map. Do not have access to my emails.Super frustrating and no one could help me so far (even Koodo people)Hope you can help.Thanks 

1394
M
11 months ago
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DRAWgalBeginner
asked in Tips, Tricks & Troubleshooting
How to record a voicemail Answering message?

I am a new Koodo user.  How do I record an answering message for calls that go to voicemail?  Hopefully, you can assist.  Thanks, DRAWgal 

1462
Dinh
11 months ago
Kai Reyes
Kai ReyesBeginner
asked in Other
Setting Up E-sim

Hi! I am an existing Koodo prepaid customer and I need to convert this to e-sim. The thing is, I have a self-serve account that I topped up good for the next few months. I live in Princeton and nobody knows what to do.Questions:Should I buy an e-sim voucher that is same as my current prepaid plan? If so, will I be able to adjust my plan in the future or should I buy another voucher? Will I retain the same number that I am using? Will my self-serve account and load carry over to my new eSIM? Where can I ask for help? The nearest one I can go to is Penticton.  After buying a voucher, can I set it up on my own or should I call a Koodo agent? But they’re pretty unresponsive 😅 Do I have to remove the physical sim card first before I use the voucher?Koodo works for me so I don’t want to transfer to another telecom but their customer service is not that good.

29526
Darius Koodo
11 months ago
M
MasterOfNoneRockstar
asked in Tips, Tricks & Troubleshooting
VoIP Voicemail

I cannot retrieve voicemails on my Koodo VoIP account. When I press and hold the “1” button, the phone displays “Voicemail #”. 

745
M
11 months ago
Jormungandr
JormungandrOrganizer
asked in Billing & Payments
When to expect the first bill.

I received and activated the Wireless Home Phone on 30-Dec-2023.  In the welcome “package” provided by the store, 28-Jan-2024 is listed as the billing cycle.On the Self Serve page, I am still getting the following message: "This information is unavailable right now. Please refresh the page. If it's still unavailable, go to koodo.com/chat to schedule a callback."On the Bill Overview page, a similar message, "We are working on your latest bill. Please check back later".When should I expect the first bill (and future bills) to show up on the Self Serve page?  As of now, we are already on 23-Jan-2024.

2459
Jormungandr
11 months ago
I
ImagohpBeginner
asked in Billing & Payments
$5 credit not showing on my first bill?

I am new to Koodos and I need help on this. 

534
Darius Koodo
11 months ago
H
hyunjae726Beginner
asked in Billing & Payments
last bill refund while abroad

Hi,I have terminated my contract with Koodo in December and I have some balance due to be refunded. Unfortunately, I left Canada (that's the reason I closed my Koodo account) and it seems a cheque has been sent to my old Canadian address because I didn’t use the pre-authorized payment...  I tried talking with Koodo assist but they only provide a call back, which obviously isn't possible internationaly. And I didn’t find any email to talk to the client service. I still have my Canadian bank account.Is there anyone who know how I can get a refund?Thanks!

1282
D
11 months ago
L
LC81Beginner
asked in Other
Transfer ON phone number on QC account?

Hello,I currently have 2 accounts with Koodo, 1 monthly and one prepaid. My prepaid account has an Ontario number and the monthly account holds 2 Quebec number. I would like to transfer my prepaid number to my monthly account (and only deal with 1 invoice per month).I was wondering if a Quebec account can have an Ontario number associated with it? (example: I would have 2 numbers with 819 area codes (QC) and 1 number with a 613 area code (ON) on the same account). Thank you kindly,

1342
D
11 months ago
P
Phil1917New Member
asked in Billing & Payments
Long Distance Charges for incoming calls from Canada while in the US

I am travelling in the US and I have the plan that allows free Canada wide calling.. If someone calls me from Canada will I be charged for a long distance call? In other words, are incoming calls from Canada charged while I am in the US?

1551
Allan M
11 months ago
Thanin
ThaninCoach
asked in Self Serve
Self Serve is unavailable….

Hello, I have experienced this issue for a week, unable to access and manage my stuff 😞Can the rep reset my self serve file or fixing something ?  Thanks. 

25113
Flo Koodo
11 months ago
M
Matthew04Connector
asked in Billing & Payments
bill is double what i was told it would be

I was told my bill would be 98 a month not 178. In my bill you are hiding charges from me. It is only showing a 98 and 13 dollar charge. What’s the hidden 67 dollar fee? Also the 13 dollar charge was also not told to me either. I am very disappointed in Koodo already. Also how do you cancel your plan with them and get your money back? I am very put off by the misleading bill and hidden fees. 

1344
D
11 months ago
H
hashm026Beginner
asked in Other
No Incoming Calls or Voicemails

Hello, I was hoping someone could help me with the following issue. I am not receiving any incoming calls or voicemails, despite callers notifying me (via e-mail) that they have tried to call and been re-directed straight to voicemail. My phone gives me no notification of any incoming/missed call or left voicemail despite full network bands. I have an Iphone 12 mini which is updated to the latest iOS (so I suspect this is unrelated to the recent MMS compatibility message which was sent out). My husband is having the same issue with his Android phone on the Koodo network. For reference we recently moved from the US so our phones are purchased from outside Canada. Not sure how to proceed, as we are missing out on important calls. Would appreciate any advice on how to fix this! Thanks in advance.

24110
H
11 months ago
V
VW2024Member
asked in Tips, Tricks & Troubleshooting
Sim Card wont activate after changing numbers

Hello, I just got a Koodo monthly plan with a new sim card, I followed the steps to port my old number to my new sim card, and installed the new sim card into my google pixel 7, which is unlocked. However even after an entire night my cellular service still have not activated.In my phone settings it says that Koodo cellular and calling is "temporarily unavailable", in the self serve it displays the correct phone number, what do I do now? 

1833
Flo Koodo
11 months ago
Bill Hackney
Bill HackneyNew Member
asked in Billing & Payments
Koodo Internet equipment

I am very interested in getting Koodo internet as I have been a mobile customer for a long time and am happy with the service.  I would like to know if there is a monthly rental fee for the equipment over and above the monthly subscription fee and how much that additional fee is ?  Also does the signal come in on the existing phone line or is it received like the signal on the phone.  I’m asking about the signal as I will be moving to a basement apartment. 

1211
G
11 months ago

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