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Koodo internet doesn’t work

  • 16 January 2024
  • 6 replies
  • 225 views
G

My Koodo internet doesn’t work for more than 8 hours, when will it be up?

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Best answer by Bernard Koodo 16 January 2024, 17:33

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6 replies

G
Userlevel 7
Badge +4

Have you tried resetting the modem?

Flo Koodo
Userlevel 7
Badge +4

Hi @GenTb 

Sorry to hear that you are having issues with the internet service! 

Have you tried the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?

G

It’s a  general outage, I’ve received this and wonder if you have an ETA

@Goran yes, tried it all before I received finally that text message :)

 

 

D
Userlevel 7
Badge +4

I would still reset your modem/router in case it was fixed and a reset is needed to kick start things again

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
G

It came back just after replying. Thanks all!

Bernard Koodo
Userlevel 7
Badge +4

@GenTb Cogeco had an issue, however we were told that was resolved. 

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