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Koodo internet doesn’t work

  • January 16, 2024
  • 6 replies
  • 604 views

My Koodo internet doesn’t work for more than 8 hours, when will it be up?

Best answer by Bernard Koodo

@GenTb Cogeco had an issue, however we were told that was resolved. 

This topic has been closed for replies.

6 replies

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  • Mobile Master
  • January 16, 2024

Have you tried resetting the modem?


Flo Koodo
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  • Official Rep
  • January 16, 2024

Hi @GenTb 

Sorry to hear that you are having issues with the internet service! 

Have you tried the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?


  • Author
  • Beginner
  • January 16, 2024

It’s a  general outage, I’ve received this and wonder if you have an ETA

@Goran yes, tried it all before I received finally that text message :)

 

 


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  • Mobile Master
  • January 16, 2024

I would still reset your modem/router in case it was fixed and a reset is needed to kick start things again


  • Author
  • Beginner
  • January 16, 2024

It came back just after replying. Thanks all!


Bernard Koodo
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  • Official Rep
  • Answer
  • January 16, 2024

@GenTb Cogeco had an issue, however we were told that was resolved.