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2125 Topics
D
dongmeiRockstar
asked in Tips, Tricks & Troubleshooting
voice mail not working

When I try to access my voicemail a screen pops up that says “error performing request” and when I dial 1 it says call fail. 

1619
D
9 months ago
G
GjohnRockstar
asked in Plans & Add-ons
Problems with adding Stream+

Trying to add stream+ and once I have entered payment information and continue, it brings me to an error page (something has went wrong).

1543
G
9 months ago
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Pie rreRockstar
asked in Plans & Add-ons
Disney+ requests payment - but other transfers worked. Disney says Koodo link faulty.

When I clicked ACTIVATE from within my Koodo account Disney+ sign-up went as planned but after choosing the full catalogue it went to the payment page...Koodo account now says: Active, Start streaming, but Disney+ keeps asking for payment plan…Called Disney, they just see incomplete sign-up for my email. They say Koodo link wrong.How do I get a new activation link for Disney+?

1774
P
9 months ago
S
SimiSBeginner
asked in Other
Stream+ Premium, add extra members to Netflix

Hi,Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

3521
Flo Koodo
9 months ago
J
JimbostanRockstar
asked in Tips, Tricks & Troubleshooting
voicemail not working

Hi,   the system says that my message #1 is active but anyone who calls my number receives the system message…………...suggestions?………….thanks in advance.

2032
J
10 months ago
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gun26Advisor
asked in Plans & Add-ons
Old version of Stream+: will it be grandfathered for existing users

I’m on the previous version of Stream+ which gives me Netflix, AppleTV+ and Discovery+. I see that the new version of Stream+ keeps Netflix, loses AppleTV+ and Discovery+ and adds Disney+ and Amazon Prime.Will the old version that I have be grandfathered for existing users like me? If so, for how long?

1922
Bernard Koodo
10 months ago
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indigoOrganizer
asked in Plans & Add-ons
FREE PERK - Unlimited International SMS - includes pictures??

With the Unlimited International SMS, does this mean I can send texts AND pictures from Canada internationally free? or just text messages? Thank you!

3173
I
10 months ago
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Bigmack73Organizer
asked in Other
Netflix Premium

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

1003
D
10 months ago
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HelpKooBeginner
asked in Plans & Add-ons
callback timezone?

Hello I’m travelling and scheduled a callback since I wanted to transfer my sim to a new phone but it didn’t work.The time for the callback is 9am tomorrow. Would that be PT or ET?  Also any idea why I can’t use the Apple eSIM transfer feature?

2544
D
10 months ago
T
tbarber12Connector
asked in Tips, Tricks & Troubleshooting
VOIP phone not working with Koodo Wireless Router

I have a VOIP service for my home phone through my previous internet provider. When I switched over to Koodo for internet I kept my previous wireless router and simply swapped the old modem with the modem Koodo provided. Yesterday my router stopped working and I setup the wireless router that Koodo provided me. I am able to connect all devices as expected but if if try and connected my VOIP hardware then the router will not work.The setup is suppose to be modem → VOIP hardware → wireless routerThis was the setup I had with my old wireless router and there were no issues. Is there a setting I need to make on the wireless router that Koodo provided in order to get this working?  

1051
BobTheElectrician
10 months ago
LindseyG
LindseyGBeginner
asked in Billing & Payments
Will I be automatically charged next month for the $ 50.00 per 30 days plan?

Hi, I’m visiting family in Canada and decided to get a SIM card from Koodo. The person who sold it to me said it was a prepaid plan that will only last for one month and that I will need to manually top it up after that, but when I logged into my Prepaid Self Serve account it says I will be billed again for $56 next month. I will be back in my home country next month and won’t need to pay for the SIM card until I next visit. Can someone tell me if it’s normal to see a bill for the next month, or should I contact Koodo to cancel the upcoming charge? My credit card is not on the account to provide automatic top ups, but I don’t want to be billed monthly by Koodo when I am not using the SIM. Thanks for any help!

1344
LindseyG
10 months ago
S
Sojung HanBeginner
asked in Billing & Payments
regarding a refund

Hi,I canceled my phone line last week and noticed that I overpaid on my phone bill.I paid last month's phone bill with my debit card.Could you let me know when I can expect a refund for that?

2734
C
10 months ago
R
RickTLeader
asked in Plans & Add-ons
Stream+ Billing for Amazon Prime

If I subscribe to the Stream+ I understand that if I have an existing account with one of the streamers, billing will switch from them to Koodo. What happens if I’ve prepaid a year for Amazon Prime? Will I lose that pre-paid amount from Amazon?

6294
R
10 months ago
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Kevin212Beginner
asked in Tips, Tricks & Troubleshooting
Intermitant issue with MMS

Ever since February 7 when Koodo said we had to update the APN I have been having intermittent issues with sending MMS messages. I have attached screen shots of my APN settings. I changed them according to Koodo’s instructions and double checked them, restarting my phone multiple times. Then I did a network reset and changed the settings again, restarting my a couple times again to no avail.I am using a Oneplus 8 phone with the Google messages app. I have RCS chat turned on, though at the moment I usually use MMS (most people I know don’t have RCS). I have data on and but it appears that the MMS issue is not affected by data being on or off (ie. if messages wouldn’t send before, switching to data only or wifi did not change anything.) SMS has been working fine the whole time, and I think receiving MMS messages has been either completely fine, or I have had significantly less issues (harder to tell if incoming ones are delayed). I have tried sending myself MMS messages, and found that t

3913
Dinh
10 months ago
G
GMorganBeginner
asked in Plans & Add-ons
Query re: Streaming Bundle

I'm trying to compare pricing to see if it's a valid deal to switch my Streaming services to accept the Koodoo bundle deal but their noted "basic" pricing isn't what I actually pay - Netflix $23.30/mth, Disney+ $11/10/mth ($133.99/yr), & Amazon Prime $11.09/mth. As nothing aligns with their pricing I don't know what the actual bundle price would be? Note, I live in Saskatchewan/Canada. 

6522
Flo Koodo
10 months ago
G
GogoretroAdvocate
asked in Billing & Payments
Roaming ?

I have read the How Do I on roaming but I want to be sure that I will never get charged when I am near the US border or when I am visiting the US.  Is doing the following good enough to never be charged for roaming.Turn  roaming data off but cell data can be left on. Set network to manual and choose KoodoIf I just set my network to manual and choose Koodo would this be good enough because it would never connect to another network?

2332
G
10 months ago
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callmedesignBeginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

If I have the Unlimited Long Distance Pack add on and call Korea;Does the person answering in Korea also pay for the call?Does unlimited mean no charge for me or what would it be?Thank you!

1781
D
10 months ago
G
greenkawasakiBeginner
asked in Plans & Add-ons
Not Receiving Text Messages Abroad

Hello, I’m not receiving text messages abroad. Both from my bank (2FA) or my friends I’ve asked to text me to test. I have international data roaming and international voice roaming set to on in my add-ons but not easy roaming as I’ve had bad experiences getting charged.I’ve restarted my phone a few times already. What is wrong?!

2022
G
10 months ago
D
Devin CussonRockstar
asked in Other
Cancelling with Koodo

I am looking to switch my phone plan to a new provider. That said, I currently have my partner under my account wh does not want to leave. If I were to switch providers, will her plan automatically cancel as well?

7031
Dinh
10 months ago
D
DerekCheungSAConnector
asked in Self Serve
Text messaging does not work

I switched to Koodo on Sat and have not been able to get text message to work.  I looked at all the posts in this forum related to this topic, and I used the Koodo Assist and asked for call back.  I tried the call back 5 times and was never called back. I’m ready to switch to another carrier.  This is such a bad experience.

3237
D
10 months ago
I
itisbomBeginner
asked in Prepaid
Activate new PREPAID SIM while in Thailand

Hello.I’m arriving in Canada next month to start my study there.I have a Koodo physical prepaid sim that I would like to activate a week before arriving in Canada.  (I have to inform someone about my Canadian phone number before arriving there.)Is it possible to do so? Or do I need to be physically present in Canada to activate it?(My cousin bought and carried the sim card with her to Thailand about a year ago. I hope that the sim has no expiry date. Oh, I also have a top-up voucher code.)

1153
I
10 months ago
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Victoria LambakakharBeginner
asked in Tips, Tricks & Troubleshooting
Is there any limitations on tethering when i share my mobile internet with my notebook?

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

1501
O
10 months ago
V
VictimAmbassador
asked in Other
What or how does one update MMS

Koodo sent out emails telling people to upgrade the MMC and other thing -can’t remember what it was. I thought my device was updated. Apparently, not. I can’t send receive anything.  I don’t remember what all it said exactly but my ‘device’ is a brick right now.Do you know where I can find a copy of the upgrade notice so I can talk to my device manufacturer and if they even have a upgrade.TIA - for being here and helping~v

20510
V
10 months ago
F
Franswer Me PleaseConnector
asked in Tips, Tricks & Troubleshooting
voicemail messages can't be retrieved (iphone 13)

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done?Thanks.

1844
F
10 months ago
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YassouConnector
asked in Tips, Tricks & Troubleshooting
no network outside canada in uae

I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?thank for your help

765
Y
10 months ago

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