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I ported in yesterday with Sarti (not sure if I'm spelling the name correctly). We are part of a bring back deal. She offered $25 for 30 gb of data, but I see my actual data is 14gb. Can we please fix this?

Hi @CherylMM

When signing up with Koodo, data from the plan will be prorated and you will get a portion of it until the end of the billing cycle.

More info about first bill proration can be found here https://www.koodomobile.com/en/help/charges-explained

 


Thank you.