Yes, you can follow these steps to disable your voicemail.

1. Call your voicemail by holding the number 1 on your dial pad
2. Select option 3 to “Manage your greetings”
3. Select option 4 to “Manage your Extended Absence Greeting”
4. Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

Done! Now, if you don’t answer a call, the caller will hear the following message and the call will then be automatically terminated: “Thank you for calling. Goodbye.”

The instructions don’t work for manage extended absence and called Koodo to disable my voicemail.  The lady said it worked but it didn’t.  Now I have to call again.

@Xay5Crown  We have removed your voicemail from your account as you requested, no need to call in. :)

 If you do change your mind and would like to have voicemail again in the future, you will have to speak to an agent for them to add it back. 

Cheers

I see others have the same problem with Koodo’s self help instruction not working, not sure why Koodo does not update their instruction so customer can disable the voicemail.

I also see that Koodo employee responded 30 days after customer request to disable the vociemail, which leads me to believe they are 3rd-pary vendor with no access to Koodos systems, they have to submit requests to Koodo to disable, and that’s why it takes 30 days.

Hello there, I’m travelling internationally and don’t want the roaming charges getting triggered via a random voicemail. Can someone from Koodo disable my voicemail at their end please? I have a voicemail notification hanging on my phone and every time i swipe down, I’m terrified of tapping it (thereby potentially triggering a $15/ day roaming charge).

@Boa_Guy Koodo could you please deactivate my voicemail again? Thank you!

Hi there @leemacd  We have deactivated your VM, please be advised that you will need the help of a rep when you want to activate it again. 

Cheers, 

@Boa_Guy Koodo Hello .Can you please deactivate my voicemail too? Thank you!

Hii need to deactivate my voicemail please

Hi there @azeem60266.   We have deactivated your VM option as requested.  Know that if you want to reactivate it in the future, you will need the help of a rep. 

Would you be able to disable mine as well please? 

Hi @Tony Ch 

We were unable to identify your account based on your community profile, please login via selfs serve on the community login page.

Hi I would like to disable my voicemail for my (416) number as well. Thank you

Hi @Dhouha 

We have disabled the Voicemail for the number you mentioned.

In case you want to reactivate it in the future, please do not hesitate to reach out.

Please note that, in case of a rate plan change, it will be automatically re-activated.

Can you help me to do it? I also want to remove permanently voicemail

Pls help me the same. I also want to remove voice mail

Hi @Tung 

Before proceeding with deactivating the voicemail, please note that any unsaved or unread voicemail will be deleted. Also, if you change the plan in the future, the voicemail will be reactivated since it is part of the included services for each plan.

Yes pls. It still show the red dot on my Phone icon. I can not delete it. Pls remove everything relate to voicemail pls.

Hi there, 

We see that you managed to get in touch with an rep over the phone and got help.

Let us know if you have any other questions. 

Hi

Could you please deactivate my voicemail ? Thank you!

I see others have the same problem with Koodo’s self help instruction not working, not sure why Koodo does not update their instruction so customer can disable the voicemail.

@qtran

We were unable to identify your account, please log in using the self serve login  option on the community login page.

If you try to disable it using these steps below, are you getting any errors?

1. Call your voicemail by holding the number 1 on your dial pad
2. Select option 3 to “Manage your greetings”
3. Select option 4 to “Manage your Extended Absence Greeting”
4. Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

Hi

I have try the extended  greeting as suggested but it does not work. 

My account number ends in 8972.  I hope you can identify my accounts.

Thanks

I am afraid we are unable to identify your account based on your community profile,

Please schedule a call back with the virtual assist, or send us a message on Facebook or X (Twitter) using the links at the bottom of this page

In the instructions to deactivate voicemail above there’s an error in that callers are allowed to leave voicemail because in step 

4: Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

This is wrong and it’s not what is being said on the voice prompt. What’s it’s doing is it’s saying that pressing #5 ALLOWS callers to leave a message after hearing the Extended Absence Greeting!