You won’t be getting 5G with the S20 series unfortunately. It appears that there’s a firmware limitation that will not get updated to unlock 5G with Koodo.

Got to love it when companies promote and sell products to do a certain thing and then low and behold said product is not capable of doing what they promote and then they just ignore the issue!

The fact that your allowing people to change their plans with these phones to 5G networks eventhough their phone has 5G is false advertising. Creating a situation whereby, the phone becomes a planned absolence and a need to change their phones to get the proper network. If the plan isn’t avaliable for these phones, they shouldn’t have sold them the plans. My husband has this phone and bought a new SIM in hopes to get the 5G network, which seems that Koodo doesn’t want to rectify by not updating the firmware.  Now he has a phone which he is paying for a superior plans eventhough the5G plan doesn’t work on his phone. 

It is Samsung that needs to update the firmware in order to allow this to happen, not Koodo.

which seems that Koodo doesn’t want to rectify by not updating the firmware.

It is Samsung that needs to update the firmware in order to allow this to happen, not Koodo.

 

But it was Koodo that was promoting/selling a product that is not capable of doing what they claimed!

I have the same problem and was just told that tech services would be contacting me in a couple days to try a possible solution. 

I'll let everyone know how it turns out in a new chat (as there are several relating to the s20 fe 5g)

How does that make sense.  Samsung advertising the phone as 5g compatible, but they won't allow it to connect to 5g? I've seen videos on users with a s20 fe 5g phone in different countries like India,  and they have the option up connect to 5g in their mobile network setting,  but it won't work for us? That makes no sense whatsoever

How is this a firmware issue when I was able to get 5g in France?

I too have been duped by the 5G plan. Not sure why Koodo(Telus)/ Samsung wouldn’t try to fix the issue...maybe my next phone will be an iphone with bell...or at least Koodo could offer a compensation.

My question is that if the issue does not get resolved what happened to my speed….I switch away from my plan with speed boost ( thinking I was going to get 5G speed)….I see 4G/ LTE and LTE plus( top 4G speed?) show up on my phone. Does anyone have an answer? Have i lost speed not having speed boost?

thanks!

I have the same problem  s20 fe 5g the phone refuse connect to 5g network  but if you swap  to telus or 100% work  I already tried.

When you run speedtest in an area that you had 4-5bar of signal, what speed can you get?

I don't  have the option  to choose  5g even close to the 5g tower

I know that phone had issue with 5G. I just wanted to know what is the current speed you can get with current settings of LTE.

75 maps down  and 15 maps up

Which plan are you on?How many bars did you have at the time? And was it an indoor or outdoor test? Even on a LTE, your phone should reach more than 150download (and almost 250)  if the signal was strong.

I recommend you test again outdoor and look for area that you had strong coverage to see if your plan was actually a "5G speed or not"

I provided Bell the IMEI for my Koodo provided S20 FE 5G, emphasis on the 5G part is mine. 

They indicated it was compatible with their 5G/5G+ network. 

I had been promised a call back from what I assume is a 'higher up' in the Koodo/Telus organization - name of John,  no last name - but other than him calling the wrong number (twice) haven't heard back. 

Will update but if the S20 FE 5G works with Bell, the solution is pretty clear.

Inserted the Bell SIM and was able to select 5G as a network option.  Subsequently transferred my phone number to Bell. 

Received an "are you sure" text from Koodo followed by a "sorry to see you go" email.

I have a second S20 FE that I'll shift over unless Koodo does right by me very soon,  and two other lines that will follow before 24 Dec (date based on a Bell promotion).

I've returned all 3 S23 FEs - unopened - that were going to replace the 2 S20 FEs and an S8, that prompted Koodo to call and ask why... without reading the backstop.

I just got a call from Telus trying to sign me up. 

A bit suspicious that the parent company calls disaffected Koodo customers... he could they know?

No call from the Koodo/ Telus guy named John yet. I'll transfer another phone to Bell tomorrow. 

I should have read this stuff first. I switched  over today….No 5g… Called in and the guy had no clue. Ultimately, same results as above. Firmware….  I have no outstanding tab. Can I just say FU and switch? 

If your tab is up, that should be yes but…

These phones were marketed as premium,  maybe not tier 1A but definitely tier 1B - our monthly tab payments were $25 for one and $33 for the other which has 8 months remaining.  

I offered Koodo a compromise solution of waiving the tab and tab penalty incurred when upgrading to a S23 FE 5G, 8x$33 +$50 (plus tax). 

Seemed reasonable to everyone I talked to except 'John' who hasn't made contact to finalize the deal. 'John' calls from a Telus number so we can't call back because you need a Telus number to initiate a call in their system. 

I have the same problem  is it worth while  sending a complaint to CRTC.

I have the same problem. It was mentioned in this thread that the phone will work on the Bell network. I went to a Bell store and the salesman pulled the SIM from his phone and popped it in my S20 FE.  I now had 5G.  Looks like Telus SIM cards are lacking. Looks also like I will be cancelling my new plan with Koodo and heading to Bell.

Or perhaps someone should start a class action against Koodo for false advertising.

CCTS complaints are an option. Koodo is saying that Samsung has not updated the S20 FE  for 5G. If you do not accept this, then that would be the next step. You could even go for class action lawsuits if that is something you feel is necessary. If you willing to go through the time, effort, expense, for maybe 20 bucks in a few years.

The phone I literally purchased through Koodo says its an s20 5g.

I upgrade to the 5g package but now I understand that I can’t get the 5g? That seems pretty shady.

Then I get an email from Telus today to upgrade to 5g with them? and bring my tab?