Hi all.
I got the “something went wrong” error whenever I try to use my Visa card as my payment method.
Note: I lost my Visa card I was using before and this card is a replacement card
Any ideas?
Solved
Could not use Visa credit card as payment method
Best answer by Flo Koodo
Hi
From the screenshot you provided, I understand it’s a prepaid account.
We recommend trying on a differrent browser and if you are still unable to update the payment information, please schedule a call back with the prepaid support team https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support
This topic has been closed for comments
+4Hi
From the screenshot you provided, I understand it’s a prepaid account.
We recommend trying on a differrent browser and if you are still unable to update the payment information, please schedule a call back with the prepaid support team https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support
Hi
1 person likes this
+4Have you activated the new card yet with your bank?
Or have you used it for any other purchases yet?
MING YONG wrote:
Hi
Have you tried deleting your previous credit card for pre-authorized payments and adding your new one?
Hi
I am new to Koodo, I am trying to set up auto pay with a cr card. It is giving me an error message. I tried just paying the current bill and same message, I use this cr card every day so not sure what the issue is.
Help
+4Just to confirm, are the address and the billing name on your Koodo account the same as on your credit card statement?
+4We have sent you a PM, so we can confirm some more details, please check it out when you get the chance.
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