I was with Koodo up until I signed up for a Black Friday deal with Public Mobile. I switched over and received my final pro-rated bill from Koodo shortly thereafter.
A month or so later, I received another bill for long distance charges on a call the same day I was porting my number. I had Canada-wide free long distance, so it shouldn’t have been as issue.
Anybody have any idea why this would happen?
Hi there,
I don't suppose you took a look at the PDF version of the bill? It will be able to give us some more insight. Long distance charges apply when you either call/text a country outside of Canada when you don’t have the international minutes or texting perk, or roam to another country outside of Canada. In the PDF it will have a more detailed description of where the call is too and why it would be charged long distance. If you check out this koodo article and look at the bill it should clear it up https://www.koodomobile.com/en/help/long-distance-calling On the other hand though if it is still not justified, a mobile master on this platform may be able to flag a rep for you that or if you setup a call back time with a rep via the website chat bot they may be able to reverse the charges. I hope this information helps 
Hi
We have reviewed the account details and we were able to apply a credit for the long distance charge since it was incurred in error the day when the services were ported out.
The credit will be refunded by cheque to the address on the account, within 30 -60 days or you can schedule a call back with the Payment support and request refund to the credit card used on the account.
Thank you both for the help in resolving my issue. Appreciate it.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.