Hi @MING YONG 

From the screenshot you provided, I understand it’s a prepaid account.

We recommend trying on a differrent browser and if you are still unable to update the payment information, please schedule a call back with the prepaid support team  https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support

Hi @Flo Koodo . Thanks for the quick reply. I have tried doing it on a different browser and still no luck. I have scheduled a call back suggested. Thanks!

Have you activated the new card yet with your bank?
Or have you used it for any other purchases yet?

Have you tried deleting your previous credit card for pre-authorized payments and adding your new one?

Hi @Allan M. Yes I have activated my card and used it to make purchases. I decided to just stick with using my other credit card (MasterCard) that works. Thanks for the reply!

I am new to Koodo, I am trying to set up auto pay with a cr card.   It is giving me an error message.  I tried just paying the current bill and same message,  I use this cr card every day so not sure what the issue is.

Help

@TheBean 

Just to confirm, are the address and the billing name on your Koodo account the same as on your credit card statement?

My cr card has my middle initial…. everything else the same

That middle initial could be the cause of the issue

@TheBean 

We have sent you a PM, so we can confirm some more details, please check it out when you get the chance.