I just signed up for the new koodo home internet but when trying to set up the modem it says I need a telus connect account.
In order to make this I need a telus # or telus account. Where would I get this information? My koodo numbers are not working.
Best answer by Bernard Koodo
https://www.koodomobile.com/en/setup/internet?INTCMP=KM_SetupPageLP_InternetClicked_August2023
Start from step 3.
You do not need to download the TELUS app and/or setup a TELUS account. I hope this helps.
Pls don’t connect your modem before your activation date you selected during the sign up. Line won’t be active until that date.
+4When you mentioned you “trying to setup”, did you receive an setup instruction from them yet? was there any activation date mentioned anywhere from Koodo?
I just signed up for the new koodo home internet but when trying to set up the modem it says I need a telus connect account.
In order to make this I need a telus # or telus account. Where would I get this information? My koodo numbers are not working.
Let me flag a rep to help you out.
+4https://www.koodomobile.com/en/setup/internet?INTCMP=KM_SetupPageLP_InternetClicked_August2023
Start from step 3.
You do not need to download the TELUS app and/or setup a TELUS account. I hope this helps.
Pls don’t connect your modem before your activation date you selected during the sign up. Line won’t be active until that date.
Thanks all, this was helpful and yes I do have internet now. The Activiation date was part or the issue.
However, I want to rename my network and when I try to use the I.P address I still need a username to log in. Any chance you know what that is? The original Telus network name is not it.
Usually the router’s admin useername and password are on a data sticker/plate on the back or bottom or underside of a router.
+4Thanks that worked! I didn't realize the username was already there as a default. Thought it had to be overwritten *duh*
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