Prepaid

I have a Koodo WF723 Home phone but have forgotten my voicemail password. How can i reset the password or disable the voicemail?

If I switch from the $15 “unlimited texting” plan to the $15 “100 minute” plan mid-cycle, will I get a prorated refund on the unlimited texting plan?And, will I get the 250 MB of data even though I am already signed up for auto top up?

My issue is that I lost my cell phone recently and have not found it, I have accepted that I will not get it back and have gotten a new phone. What I am wondering is, if I purchase a new prepaid SIM card, will I be able to retrieve the phone number I had connected to the phone I lost? Is there a fee I can pay? I have full access to my Koodo log in/self serve and have found upon there that I have until August to top up. Is it possible to add this new SIM card to my current account? Any help is MUCH appreciated, thank you!!

I expect to travel in BC for 4-6 weeks this summer and would like prepaid voice and data capability for in-Canada service.  It seems Telus has best coverage for the area I will be in.  I’ve checked out FIDO and they say I can use one sim with an unlimited voice and 4.5G data plan in either my Samsung phone or my iPad Pro switching between them as needed..  Can I do that with Koodo?  That way I can call Canadian numbers when required, but use the iPad for internet.  Any issues with that plan? Thanks for the help!

https://mobilesyrup.com/2022/05/04/public-mobile-100-ercent-online-only/ "Additionally, as of May 3rd, Koodo Prepaid will be available alongside Public Mobile, which means the two brands will overlap for a time until July 13th." does that mean all Koodo Prepaid will become Public Mobile?

I was told a Koodo prepaid sim is all I needed for my child’s gps watch that had minutes and data. It is not working and when I try to register for a prepaid customer account I can’t believe I need a verification code from a text which I can’t receive threw the watch. 

Hi I want to switch from monthly plan to a prepaid plan. Will I be able to do it through Self service? Ordo I need to contact a Koodo rep to do so? Thanks!

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active  prepaid sim  Thanks

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

I just got a prepaid account activated.  I selected my PIN during this setup process.Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)Thanks

Hi,I bought two SIM cards from Best Buy and tried to activate new Pre-paid accounts at home.When I went to do this on Koodo site, I got the following message for the SIM card:“SIM card number is not available to be activated”In fact - I got this error message for both SIM cards.Any idea what else I can do and who to contact?Thanks. 

I was paying once every 90 days to keep my prepaid number alive. I missed the payment last time and due to inactivity for over 90 days my Self-serve access and number is lost. Is there any way to get a new prepaid SIM with the same number? or to keep my old Prepaid number?

Hi all, Having been a customer for many years I am reminiscent of the “sensitivity” and “quirkiness” of the billing system and adding cards.  Thankfully it has been smooth and trouble free for years - knock on wood! 😁 I need to update my CC info - same card but different expiry etc.  I want to confirm the correct/best way to update the CC to minimize any issues. Should I go with BILLING → TOP UP → Manage my credit of visa debit card → Replace this credit card ? Thanks!

In error, I purchased the wrong Booster Add-on. Can I get it credited/removed so that I may purchase the correct one? I meant to purchase US Data (500MB, $20), but purchase a standard Data Booster by mistake (1GB, $30). It was just purchased minutes ago, and hasn't been used. Thanks

2 Questions Is the new 250MB on the $15.00 plan at 3G or 4G speeds? Can I get this bonus on my existing Province Wide plan if I enrol into Automatic top-up?

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

can I take the 15$ Prepaid plan deal as an existing customer? Is it only for new customers? I am always with automated topup with 10% off currently. Thanks for all! 

the cheapest plan I can see is 15 dollars can I choose to only spend like 5 dollar on it just for the activation?

I’m I bought a 50$ top up card from metro an. I have my code. ####045*******20## but it says I need the pin what’s the pin code if the one I got isn’t it no where on the paper does it show a pin code just the long one 

I would like to switch my number from Rogers to Koodo prepaid but phone and I in the U.S. for many months - I have the new SIM am I able to do it while outside Canada?

Hi, I bought my prepaid Sim Card a few days ago but I‘m unable to pay for a plan. I do have an international credit card, but I cannot register it because Koodo is asking for an american phone number to schedule the callback (I obviously don‘t have one yet). So I decided to try my luck with a voucher. Koodo is still asking for a credit card number even tho I‘m paying with a voucher. How do I pay for my plan? It’s frustrating to not have international credit cards or PayPal as an option.

I have been having problems receiving phone calls from certain contacts - where it won’t ring on my end and just send the person straight to my voicemail without ringing. I’ve check all possible settings on my phone and am now led to believe it might be an issue with my sim card. I am a prepaid customer and already have an account. I’ve gone and bought a new prepaid sim. Before I do the steps to change my sim card, do I have to do any sort of activation of the new sim or can I just pop the number in the change box and follow the steps from there?

How much is charged if I  switch to prepaid mid-cycle of a postpaid plan?

I’m wondering if there is a way to convert my U.S. Roaming Data Booster into regular data booster (Canada)?I expected that when I run out of Canadian data boosters that the U.S. data booster would be used. But it’s not. I know that boosters don’t expire as long as I have my account. But I don’t expect to travel to the U.S. anyway.Thanks for your help.