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Prepaid

All discussions about Koodo Prepaid.

335 Topics
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335 Topics

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PillarooBeginner

asked in Prepaid

Number

Just got a new pre-paid account and sim with a temporary phone number. I would like to transfer my old number to my new sim. I have registered in koodo Pre-paid with my new number. How do i transfer my old Koodo number?

1 year ago

bojarrettBeginner

asked in Prepaid

I switched from prepaid to postpaid; what happens with my prepaid account?

I just switched from Prepaid to Post paid. 2 questions:I am in the middle of the billing cycle for my prepaid, can I get a refund/credit? I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.Thanks.

1 year ago

JklasazBeginner

asked in Prepaid

how do i find out if my phone is compatible with kodo

Trying to find out if my phone is open to kodo

1 year ago

Kay DuBeginner

asked in Prepaid

MB04Beginner

asked in Prepaid

Why was my plan cancelled when I'm paying for it?

I switched to Koodo ten months ago and got a prepaid plan with Canada-wide calling ($25/month), paid for by top-up vouchers offered to me by the customer service representative who handled our transaction. Two days ago, my phone ceased to work. Yesterday, I went to a Koodo storefront for an explanation and was told I had lost my number because I hadn’t paid for it because there was no credit card connected, yet I got my top-up voucher last week and my credit card was billed for it. Please tell me what is wrong and how to fix it.

1 year ago

Amber Dawn CharltonBeginner

asked in Prepaid

can i use a prepaid sim in an iphone 5

Can I use a koodo prepaid sim with an iPhone 5

1 year ago

connormuthBeginner

asked in Prepaid

trying to use new sim card - email verification code not being sent

Hey, Trying to register a new SIM card with my phone number, had to get a new phone. It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted. Have no idea what to do

1 year ago

EICphoneBeginner

posted in Prepaid

How do prepaid plans work ?

I’m new to prepaid plans and just activated one (Oct 21) for talk only (100 min). On the account it says Payment Due: Nov 20, 2021. I assumed prepaid plans mean you pay for the service that you need only when you need it, this due date seems like I have to pay every month just like on contract/postpaid plan.Do I need to pay every 30 days even if my minutes have not been used up ?Can I top up only when I have no minutes left past the 30 initial days ?What happens on day 31 if I don’t top up ? Do I loose my left over minutes ?

1 year ago

Vincent ElumbaConnector

asked in Prepaid

Multiple Charges on my Credit Card

I am activating a new sim card and porting my old number to Koodo prepaid, but when I press “activate”, it wont process. I press the “activate” multiple times but nothing happen. However, my credit card was charge 7x. Now I am frustrated and planning to dispute this to my bank. How can Koodo charge me Multiple times and NOT successfully making my account? I also attached a screen shot of my bank transaction history, I have 7x pending transaction.

1 year ago

SparkesyBeginner

asked in Prepaid

Cannot recieve phone calls, but can recieve voicemails.

Hello, I have a prepaid account an it was working fine until I stopped receiving calls and only got voicemails. I tested it out an called myself on my husbands phone. Can’t even see missed calls. Can’t even make phone calls when connected to the wifi, which I guess is normal with prepaid? I tried everything from taking the SIM card out, airplane mode etc. Nothings working.

1 year ago

Gertie CoordinatorConnector

asked in Prepaid

How do I put all my numbers on one bill?

I have two Koodo prepaid and one Koodo monthly number and I would like all three numbers to be on one bill, either Telus or Koodo. What is the best way of doing this? Are there deals or data sharing?

1 year ago

Iyuan ChenConnector

asked in Prepaid

How Can I activate the Sim Card without Canadian Card...

Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number…Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me.Thank you!

1 year ago

Farrell ClarkOrganizer

asked in Prepaid

Have prepaid US boosters but cant connect

I have purchased US text and data boosters in my prepaid account, but we are in the States now and my phone won’t connect to a cellular network. I’ve tried manually choosing the provider, and removing and re-inserting my SIM card and nothing seems to work. My husband’s phone set up the same way connected right away when we landed in the US.

1 year ago

ChrisowhyAll-Star

asked in Prepaid

Luring prepaid customers to postpaid?

I’m starting to wonder if Koodo/Telus has started a strategy to pull/lure people off of prepaid and into their postpaid realm with their “starter plans” with “3G data speed” a la Public Mobile? https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_PlansBoth the $15 and $35 “Starter” plans are identical to Public Mobile, however there’s a draconian $13/100MB data overage charge, and Canada-wide messaging lists as “text only”. And since these are postpaid accounts I assume they would provide VoLTE service (with compatible device) as with the other postpaid plans which is a leg up on prepaid. It’s unclear what the outgoing voice minute overage fees are.

1 year ago

Derby24Beginner

asked in Prepaid

Says i have no SIM card

Why did I receive a text that says “you don’t have a SIM card”? But when you reset your iPhone, you can call and receive messages again?

1 year ago

MayayaBeginner

asked in Prepaid

New sim card not working

I bought a sim card, put it in my phone, and activated it, but I still have no service and I can’t get in contact with anyone from koodo. I’ve scheduled callbacks twice and both times nobody called. Does anyone know whats going on or what I could do?

1 year ago

laurie123Rockstar

asked in Prepaid

Messed up iPhone.

Hi, I’ve got an iPhone that is really messed up. Sending/Receiving texts & voice calls are not working properly. Is there a number I can call to get this resolved ASAP? I think there is something wrong with the connection to Koodo. Carrier settings maybe? Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.Thanks.

1 year ago

CycleBeginner

asked in Prepaid

if you don't use your minutes do you lose them?

Back in the day Rogers used to have a plan. When you called, you would top-off your minutes. That meant you could accumulate thousands of minutes. The 15$/month prepaid, doesn’t clarify if the minutes accumulate. Could you please let me know.

1 year ago

seanmarkBeginner

asked in Prepaid

Port help

I went to the Koodo store at Willowbrook Mall and they helped me to transfer my number from a post paid koodo plan to a prepaid Koodo plan, saying the number should transfer in about 40 minutes, but it’s been 4 hours and I have no service showing on both my old phone and my new phone with the pre paid sim installed? Is this normal-what do I do?

1 year ago

laurie123Rockstar

asked in Prepaid

Receiving texts next day.

Hi friends,I have not been receiving texts on my iPhone. Once I realized this, I followed through the standard troubleshooting steps and they are streaming in now, but a day late.What would cause this? I’m concerned and don’t want it to happen again.Thank you.

1 year ago

seanmarkBeginner

asked in Prepaid

How do I go about changing from a Koodo post paid plan to a Koodo pre-paid plan

I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?

1 year ago

Phyllis EvansRockstar

asked in Prepaid

account information

I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong. (Pre paid). Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis

1 year ago

JKPPBeginner

asked in Prepaid

How to port from prepaid without cancelling prepaid account??

Sorry, I guess this is an odd topic, but thought I’d ask regardless. I am trying to port an existing phone number setup on a prepaid Koodo plan. I am told that once I port that number, my account gets cancelled (along with all the prepaid Boosters I have). I was hoping to port the number but NOT cancel the account. I was hoping to buy another Koodo SIM and setup on this account. Based on a call with Koodo, the only option is to port, which will cancel account. I am simply trying to keep my Koodo prepaid account active wfter I port and setup a new phone number on a new SIM. Koodo is happy to have me simply leave, which I will do if there’s no solution for this. Anyone have any ideas? Thanks!

1 year ago

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