Prepaid

I was paying once every 90 days to keep my prepaid number alive. I missed the payment last time and due to inactivity for over 90 days my Self-serve access and number is lost. Is there any way to get a new prepaid SIM with the same number? or to keep my old Prepaid number?

Hi all, Having been a customer for many years I am reminiscent of the “sensitivity” and “quirkiness” of the billing system and adding cards.  Thankfully it has been smooth and trouble free for years - knock on wood! 😁 I need to update my CC info - same card but different expiry etc.  I want to confirm the correct/best way to update the CC to minimize any issues. Should I go with BILLING → TOP UP → Manage my credit of visa debit card → Replace this credit card ? Thanks!

In error, I purchased the wrong Booster Add-on. Can I get it credited/removed so that I may purchase the correct one? I meant to purchase US Data (500MB, $20), but purchase a standard Data Booster by mistake (1GB, $30). It was just purchased minutes ago, and hasn't been used. Thanks

2 Questions Is the new 250MB on the $15.00 plan at 3G or 4G speeds? Can I get this bonus on my existing Province Wide plan if I enrol into Automatic top-up?

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

can I take the 15$ Prepaid plan deal as an existing customer? Is it only for new customers? I am always with automated topup with 10% off currently. Thanks for all! 

the cheapest plan I can see is 15 dollars can I choose to only spend like 5 dollar on it just for the activation?

I’m I bought a 50$ top up card from metro an. I have my code. ####045*******20## but it says I need the pin what’s the pin code if the one I got isn’t it no where on the paper does it show a pin code just the long one 

I would like to switch my number from Rogers to Koodo prepaid but phone and I in the U.S. for many months - I have the new SIM am I able to do it while outside Canada?

Hi, I bought my prepaid Sim Card a few days ago but I‘m unable to pay for a plan. I do have an international credit card, but I cannot register it because Koodo is asking for an american phone number to schedule the callback (I obviously don‘t have one yet). So I decided to try my luck with a voucher. Koodo is still asking for a credit card number even tho I‘m paying with a voucher. How do I pay for my plan? It’s frustrating to not have international credit cards or PayPal as an option.

I have been having problems receiving phone calls from certain contacts - where it won’t ring on my end and just send the person straight to my voicemail without ringing. I’ve check all possible settings on my phone and am now led to believe it might be an issue with my sim card. I am a prepaid customer and already have an account. I’ve gone and bought a new prepaid sim. Before I do the steps to change my sim card, do I have to do any sort of activation of the new sim or can I just pop the number in the change box and follow the steps from there?

How much is charged if I  switch to prepaid mid-cycle of a postpaid plan?

I’m wondering if there is a way to convert my U.S. Roaming Data Booster into regular data booster (Canada)?I expected that when I run out of Canadian data boosters that the U.S. data booster would be used. But it’s not. I know that boosters don’t expire as long as I have my account. But I don’t expect to travel to the U.S. anyway.Thanks for your help.

I purchased a 50$ koodo voucher to top up my daughters prepaid account. I tried dialing *611 and it always drops and says call failed. I tried taking out the Sim and it still would not connect. This method is how we have topped up her account in the past. When I try to set up a self serve account it ways the phone number is invalid or already has an email signed up. Neither my partner or I remembers ever setting this up. Any ideas on what we can try?

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? Thanks in advance!

I would like to change my subscription from prepaid to monthly customer. How do I do this?

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you. 

I have a ulefone note 6 and i put the sim in and it is not detecting it. Does koodo work on this phone?

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”.  The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).

I have been in the $45 prepaid plan. Today I topped up $55 in order to get a bigger prepaid plan. I didn't change the plan yet.  After I topped up ,I found the regular monthly plan is a better deal and  I wanted to switch to the regular monthly plan of $50 12Gb. I haven't done that either... Because  What can I do with the$55 in my prepaid account balance?  Being wasted?Thank you for your help? By the way, my daughter is also in a prepaid plan , if that can help. 

Recently switched to Koodo prepaid for talk & text.  Plan says it includes unlimited international text & picture messaging.  Problem I’m having is that unable to receive pictures and send pictures.  Is there a setting I’m missing?   HELP going insane trying to figure this out.  (Had same service with another carrier, and was able to receive and send pictures, no data plan).

Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about?  I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM. 

My wife and I each have our own Koodo phone (2 phones) but we are making changes to our email arrangements. Now we have one shared email address. I changed my user profile and login is OK but my wife’s profile is not accepted bcos the email address is already in use. Of course, it is. So, how can I change her user profile or should I leave it as is and Koodo can’t contact her?