Prepaid

I have a prepaid plan. Basic stuff, nothing fancy. I pay $25/mo+taxes  (every 30 days which keep shifting my expiration date earlier and earlier), and my current expiration date was SEP-02. I MADE A PAYMENT ON SEP-01, and yet my online account is showing that my account is SUSPENDED,  because of “insufficient funds”, even though my account BALANCE CLEARLY SHOWS $25!!! So I PAID AGAIN on SEP-02, ANOTHER $25, and the system said “suspension lifted” or “account restored” or whatever the message says. But I go back to my account and IT STILL SAYS “SUSPENDED”, and now $50 IS IN MY BALANCE!!! WHAT THE HELL IS GOING ON???? 

This afternoon I was able to login to prepaid while away from home.  Trying it from home this evening isn’t working and the automated help is all but useless, e.g. it doesn’t even recognize my phone number and I know it works because I just used it to call my home phone.

Hi,I want  to buy a prepaid plan for my daughter who will be studying in Canada, but do not have a Canada credit card.How can I do this? 

Hello,I am currently on a Postpaid plan, but I am planning to switch to Prepaid: the smallest $15 base plan, with 100 Canada-wide minutes. However, I talk with family in the US frequently on weekends.I understand that I have to purchase a long-distance booster to make outgoing calls to the US. I have two questions.On the prepaid plan, can I receive unlimited incoming calls from the US on nights and weekends, even with a limited-minute plan (my understanding is yes)? On the prepaid plan, will outgoing calls to the US on nights and weekends count against my minutes? Or are these unlimited?Thank you in advance for your help!

The basic plan I bought said they would rollover unused data.  That is not happening.  Was I duped and who do I call to rectify the problem

Hi,I’m a prepaid user with data and minutes booster left. Does anyone know if the data and minutes balances are linked with the phone number or the prepaid online account.For instance, in my case my current prepaid number has 1GB data and 100 minutes left. If I transfer my current number to a Telus sim card/account, and my current prepaid sim card installed on another phone with a new 2nd number, does the 2nd number have that 1GB data and 100 minutes?Thank you.

So someone visits canada and orders your SIM card online… Then tries to top up using credit card..It doesn’t work because you do not accept international credit cards!!! So how am I supposed to use the SIM card that I ordered online…Why can’t I use an international credit card. I do not have a Canadian bank account…The process is broken, because you allow me to register an international bank account. I can do this through your Assist robot service… But to do that I need to organise a call back… and for you to call me back , I need to give you a Canadian phone number… so back to square zero..I bought your SIM card online bwcause I do not have a Canadian phone… so why do I need to have a phone number to get a new phone number!!!!! Very ill thought process.  

Hello,I just got my new fon from Koodo, and I got new SIM card with it. The phone is both with the plan, which I already have. I want to keep my old number. So I wander, why I need a new SIM card. Thank you,Marko

i lost my phone .if i buy new sim card, do i loose my prepaid minutes /

Hi everyone! So I have a phone number assigned for a business, but no actual phone yet. I have my old iPhone 6 kicking around and was going to buy a SIM and have the number forward to that phone (at least until we have a physical space, and then I’m hoping to shift the number to the in-office phone). I’m assuming I’d have to put it on a pre-paid or short term plan in order to do this? Is this something I can do? I haven’t been in a situation where I’ve had the number before the hardware before, and Google was giving me mixed responses. 

Got a new sim card today for my huawei mediapad 5t I'm currently with koodo but on my uncles tab I'm trying to hook my tablet up as pay as you go I've tried to activate my sim online it tells me to type the 19 digit number on the back on the sim card it says its invalid and its a brand new sim 

Hi there!I am looking for some information. I am working with a homeless client and have found him housing but it is conditional on him maintaining a working phone. Is there a way for me to set him up with a prepaid account but deposit the funds for 6 months so he doesn’t have to make payments? 

I bought a prepaid sim card for $50. I have spent 3 days trying to activate my phone and I keep getting blocked from finishing the top up, because it prompts me to pay again for a plan. Do koodo's sim cards cost $50 all by themselves, with a need to pay more for a plan? Or, is this just a way to force people into subscribing to a full plan instead of wanting to test this provider first?

Two days ago I purchased a 300-minute long-distance talk booster add-on AND a 1 GB data booster add-on.  My Visa card has been charged for both.  The long-distance talk booster is showing but not the data booster. Why? Will the data booster show up later?

I just bought a new prepaid sim card, I go trough the whole process, and after pressing the final Activate button it just says there. I waited more than 10 minutes and nothing happens, nor do I get any emails with my new activated account; I also inserted the sim card into the phone and no service.Is the activation system working? Should I use a different browser than Chrome or Edge?

I purchased a prepaid SIM card in store and also paid for the 2.5 GB plan ($40). When activating my SIM card it is now asking me to pay again for the plan however I have already paid for it in store. I don’t see any options to get around this when registering the SIM card.  Thanks 

Just want to know if I can re activate a chip from 2020, i went to Mexico and have not used it since November??? 

I have a Koodo prepaid SIM card that I was using till December and I paused my account for a few months now my sim card and phone number are not working

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there.  Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will hav

I have a monthly plan and also a prepaid plan for my son.  I want to add another prepaid plan for my other son how does it work! I have already bought a prepaid sim card for his phone.Can i have 2 prepaid plan under my same email adress and visa.

I'm looking into buying a phone outright from the manufacturer, and was wondering if Koodo prepaid is an option if I'm bringing my own device. I use almost no data so the prepaid with data boosters is the ideal plan for me, but I wanted to confirm before purchasing the phone that prepaid will be an option, since the Bring Your Own Phone plans are more expensive.Any information would be greatly appreciated! 

This is a re-direct from a previous topic whose title might seem  misleading.Some customers reported phantom calls to voicemail a few weeks back. Check your usage in self-serve.  

How do I disable voicemail on my prepaid phone.  I keep getting a robo call everyday all day.

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?