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Prepaid

All discussions about Koodo Prepaid.

  • 332 Topics
  • 1,391 Replies
332 Topics
BobTheElectrician
BobTheElectricianSuperuser level 4
posted in Prepaid
Prepaid alert: phantom calls to voicemail

This is a re-direct from a previous topic whose title might seem  misleading.Some customers reported phantom calls to voicemail a few weeks back. Check your usage in self-serve.  

4
Chris Koodo
3 years ago
D
Deb1234Beginner
asked in Prepaid
voicemail issue

How do I disable voicemail on my prepaid phone.  I keep getting a robo call everyday all day.

3
D
3 years ago
F
frustrationcityBeginner
asked in Prepaid
does prepaid balance transfer to postpaid or are the minutes lost?

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

5
BobTheElectrician
3 years ago
B
BandanaBeginner
asked in Prepaid
New sim

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

2
B
3 years ago
B
BobbyD7Beginner
asked in Prepaid
Pre Authorization

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it? 

1
Dinh
3 years ago
L
louisejsinclairOrganizer
asked in Prepaid
short term plan

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK plan and it would be a fortune. 

2
D
3 years ago
L
louisejsinclairOrganizer
asked in Prepaid
new number

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

1
Allan M
3 years ago
G
gilk2008Beginner
asked in Prepaid
Can I text with a "data only" plan?

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying I do not have a texting plan. This doesn’t seem fair

5
Emilia Koodo
3 years ago
noelle167
noelle167Beginner
posted in Prepaid
change prepaid base plan

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automatically takes the money out of my account each month and the old one is still there. I don’t know how to fix it. This is what it says, the  30$ is what I just payed for the new plan and the 35$ is from my old plan and same with the payment due. So I’m  confused! If anyone could help that great! 

5
Mayumi
3 years ago
R
RollingInTheDeepBeginner
posted in Prepaid
[Prepaid] Upgrading base plans and ALSO signing up for automatic top-up.

 Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do I sign up for automatic top-up first?If the former, I am guessing I would not have the extra 500 MB for the first month at minimum. If the latter, the automatic top-up may or may not work for the first month because it assumes I’m still on the $15/month plan. Anyone have any ideas?

1
Sophia
3 years ago
J
JimCantrellBeginner
asked in Prepaid
Texting in Europe

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM.  Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number.  If I buy a Long Distance Booster will I be able to receive thse text messages in France.  What network should I select (Orange, SFR, Bouygues, Free)?

1
M
3 years ago
J
JustHappyGuyBeginner
asked in Prepaid
No credit card pre-payment, only cash

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

4
M
3 years ago
A
Alex BrownBeginner
asked in Prepaid
New Phone, Same Prepaid Plan?

I’m looking to get a new phone as my current one is on its last legs. I have an unlocked phone and purchased a prepaid basic plan for it 2 or so years ago. I was wondering if it is possible to purchase a new phone from koodo, such as an iPhone XR with the monthly payment plan without a new usage plan, but instead put my current Koodo SIM card into the new phone? Thanks!

2
Dinh
3 years ago
HuiLa42
HuiLa42Beginner
asked in Prepaid
Lost sim card

I lost my sim card in China. Is it possible to order one oversea?

3
Cristian Koodo
3 years ago
T
tbonghyoConnector
asked in Prepaid
Change the plan (prepaid user)

Hi, I am a pre-paid user of Koodo.My next payment due is in two days. I like to change my basic plan today. If I change the plan today, auto top-up will charge again when cycle is coming in two days? someone said, if I change before cycle auto top-up, they will charge twice. So I don’t want to pay double.Can you help me?

3
Sophia
3 years ago
J
jmonBeginner
asked in Prepaid
multiple users, one email

I work for an agency where we offer prepaid phones to our clients. They often do not have email addresses to use so we use our own email. Is there a way to have multiple phones on the same email address? 

3
J
3 years ago
jaz.stewartt
jaz.stewarttBeginner
asked in Prepaid
visual voicemail prepaid plan

hey i have a koodo prepaid plan and i would like to get the visual voicemail feature… is this luxury only for monthly customers? thank you for any help you are able to offer!

1
R
3 years ago
C
ChrisowhyAll-Star
posted in Prepaid
Auto top-up failed after many years no issues

Wondering if this was an isolated incident or something particular for many/all auto top-up customers on April 2nd. Last night April 2 (after 9pm) discovered that one of my prepaid phones failed to auto-top after many many years of smooth operation.  Text messages were sent out via 611 around noon about being unable to process payment and then later in the day that the baseplan could not be renewed and top check online and contact 611 if issues persisted.    SMS and phone calls ceased to work later in the day as well.   Any incoming calls went directly to voicemail.   I didn’t learn of all this until the evening.I logged into the online account and it showed account was suspended and renewal did not take place.  The transaction history showed March 3 2021 successful but nothing for April..  The main account balance had my 10% auto top up credit from last month and nothing else and it indicated I had until Jul 2021 to renew.Went into the billing section online and all looked fine.  Chec

2
C
3 years ago
Joel's
Joel'sBeginner
asked in Prepaid
cash advanced on my bill

Where can I see the balance on my account that I prepaid? I put $400 on my account so that each month they will just take my bill amount off this prepaid lump sum I put on my account and now I would like to view this amount, where can I do this? Thank you

3
Joel's
3 years ago
Minaaaa
MinaaaaConnector
asked in Prepaid
i bought sim card in a shop

Hi, I was a new customer of koodo and I brought my own phone and I asked them that I wanna buy SIM card with a plan.But at the time I didn’t show them my credit card or anything! Just showed my passport and they gave me a sim card.that was really nice, after that, I went back to my room and I was about to sign up account, but I couldn’t due to not finding my phone number, email address, even if SIM card doesn’t match on website. Anyway, I’m so afraid of not showing any of credit card, and I can’t deal with what happens in my phone right now. do you have any idea of it??

7
D
3 years ago
G
gsennBeginner
asked in Prepaid
prepaid to postpaid done, what happens to prepaid account

Hi, I was successful in moving from prepaid to postpaid, and moved my phone number over, fairly painless.  Does this process automatically close my prepaid account?  I had automatic top-ups on the prepaid, so to the point, will this stop now?  I assume it will, as I can no longer actually login to my prepaid account, but would like to know for sure.  thanks!

1
Timo Tuokkola
3 years ago
C
cableBeginner
asked in Prepaid
cant add booster the button doesn't do anything

I’ve done this before but it’s not working this time.  I added the booster and there were not enough funds so it took me to the page to add funds, I clicked GO BACK and tried to complete the order but the button doesn’t work.  it says my base plan expired but it also says it doesn’t renew until end of day tomorrow.  I’ve tried everything log out, log in, add more funds go cover the next base plan. nothing works.  

5
BobTheElectrician
3 years ago
M
mkmBeginner
asked in Prepaid
When will i get my SIM

I put in an order for pre-paid plan on March 13 - 10 days ago When should I expect my SIM?

2
D
3 years ago
Snowdevil
SnowdevilBeginner
asked in Prepaid
questions

My cellphone has been stolen and I'm having a hard time getting into my account I want my service disconnected what do I do

1
G
3 years ago
N
ndesbBeginner
asked in Prepaid
How to check data usage for PREPAID account?

In the Koodo web portal for prepaid accounts, only voice and text usage is shown. How can I check usage of my 250MB per month?

5
BobTheElectrician
3 years ago

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