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Prepaid

All discussions about Koodo Prepaid.

336 Topics
1,380 Replies

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336 Topics

SymoneBeginner

I have a Koodo prepaid SIM card that I was using till December and I paused my account for a few months now my sim card and phone number are not working

5451

3 years ago

okk484Beginner

asked in Prepaid

Adding a 2nd SIM Card (2nd Phone Number) to a prepaid account

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there. Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses ) Thanks in advance.

15491

3 years ago

Kiki123Beginner

asked in Prepaid

2 prepaid plan under 1 account

I have a monthly plan and also a prepaid plan for my son. I want to add another prepaid plan for my other son how does it work! I have already bought a prepaid sim card for his phone.Can i have 2 prepaid plan under my same email adress and visa.

6813

3 years ago

Jordyn98Beginner

asked in Prepaid

Can I bring my own device and use Koodo Prepaid?

I'm looking into buying a phone outright from the manufacturer, and was wondering if Koodo prepaid is an option if I'm bringing my own device. I use almost no data so the prepaid with data boosters is the ideal plan for me, but I wanted to confirm before purchasing the phone that prepaid will be an option, since the Bring Your Own Phone plans are more expensive.Any information would be greatly appreciated!

2792

3 years ago

BobTheElectricianSuperuser level 4

posted in Prepaid

Prepaid alert: phantom calls to voicemail

This is a re-direct from a previous topic whose title might seem misleading.Some customers reported phantom calls to voicemail a few weeks back. Check your usage in self-serve.

Deb1234Beginner

How do I disable voicemail on my prepaid phone. I keep getting a robo call everyday all day.

9483

3 years ago

frustrationcityBeginner

asked in Prepaid

does prepaid balance transfer to postpaid or are the minutes lost?

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

BandanaBeginner

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

BobbyD7Beginner

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it?

831

3 years ago

louisejsinclairOrganizer

asked in Prepaid

short term plan

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK plan and it would be a fortune.

922

3 years ago

louisejsinclairOrganizer

asked in Prepaid

new number

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

851

3 years ago

gilk2008Beginner

asked in Prepaid

Can I text with a "data only" plan?

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying I do not have a texting plan. This doesn’t seem fair

3175

3 years ago

RollingInTheDeepBeginner

posted in Prepaid

[Prepaid] Upgrading base plans and ALSO signing up for automatic top-up.

Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do I sign up for automatic top-up first?If the former, I am guessing I would not have the extra 500 MB for the first month at minimum. If the latter, the automatic top-up may or may not work for the first month because it assumes I’m still on the $15/month plan. Anyone have any ideas?

1981

3 years ago

noelle167Beginner

posted in Prepaid

change prepaid base plan

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automatically takes the money out of my account each month and the old one is still there. I don’t know how to fix it. This is what it says, the 30$ is what I just payed for the new plan and the 35$ is from my old plan and same with the payment due. So I’m confused! If anyone could help that great!

JimCantrellBeginner

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM. Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number. If I buy a Long Distance Booster will I be able to receive thse text messages in France. What network should I select (Orange, SFR, Bouygues, Free)?

3361

3 years ago

JustHappyGuyBeginner

asked in Prepaid

No credit card pre-payment, only cash

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

3984

3 years ago

Alex BrownBeginner

asked in Prepaid

New Phone, Same Prepaid Plan?

I’m looking to get a new phone as my current one is on its last legs. I have an unlocked phone and purchased a prepaid basic plan for it 2 or so years ago. I was wondering if it is possible to purchase a new phone from koodo, such as an iPhone XR with the monthly payment plan without a new usage plan, but instead put my current Koodo SIM card into the new phone? Thanks!

HuiLa42Beginner

I lost my sim card in China. Is it possible to order one oversea?

34363

3 years ago

tbonghyoConnector

asked in Prepaid

Change the plan (prepaid user)

Hi, I am a pre-paid user of Koodo.My next payment due is in two days. I like to change my basic plan today. If I change the plan today, auto top-up will charge again when cycle is coming in two days? someone said, if I change before cycle auto top-up, they will charge twice. So I don’t want to pay double.Can you help me?

2143

3 years ago

jmonBeginner

asked in Prepaid

multiple users, one email

I work for an agency where we offer prepaid phones to our clients. They often do not have email addresses to use so we use our own email. Is there a way to have multiple phones on the same email address?

2773

3 years ago

jaz.stewarttBeginner

asked in Prepaid

visual voicemail prepaid plan

hey i have a koodo prepaid plan and i would like to get the visual voicemail feature… is this luxury only for monthly customers? thank you for any help you are able to offer!

3701

3 years ago

ChrisowhyAll-Star

posted in Prepaid

Auto top-up failed after many years no issues

Wondering if this was an isolated incident or something particular for many/all auto top-up customers on April 2nd. Last night April 2 (after 9pm) discovered that one of my prepaid phones failed to auto-top after many many years of smooth operation. Text messages were sent out via 611 around noon about being unable to process payment and then later in the day that the baseplan could not be renewed and top check online and contact 611 if issues persisted. SMS and phone calls ceased to work later in the day as well. Any incoming calls went directly to voicemail. I didn’t learn of all this until the evening.I logged into the online account and it showed account was suspended and renewal did not take place. The transaction history showed March 3 2021 successful but nothing for April.. The main account balance had my 10% auto top up credit from last month and nothing else and it indicated I had until Jul 2021 to renew.Went into the billing section online and all looked fine. Chec

2402

3 years ago

Joel'sBeginner

asked in Prepaid

cash advanced on my bill

Where can I see the balance on my account that I prepaid? I put $400 on my account so that each month they will just take my bill amount off this prepaid lump sum I put on my account and now I would like to view this amount, where can I do this? Thank you

893

3 years ago

MinaaaaConnector

asked in Prepaid

i bought sim card in a shop

Hi, I was a new customer of koodo and I brought my own phone and I asked them that I wanna buy SIM card with a plan.But at the time I didn’t show them my credit card or anything! Just showed my passport and they gave me a sim card.that was really nice, after that, I went back to my room and I was about to sign up account, but I couldn’t due to not finding my phone number, email address, even if SIM card doesn’t match on website. Anyway, I’m so afraid of not showing any of credit card, and I can’t deal with what happens in my phone right now. do you have any idea of it??

6307

3 years ago

gsennBeginner

asked in Prepaid

prepaid to postpaid done, what happens to prepaid account

Hi, I was successful in moving from prepaid to postpaid, and moved my phone number over, fairly painless. Does this process automatically close my prepaid account? I had automatic top-ups on the prepaid, so to the point, will this stop now? I assume it will, as I can no longer actually login to my prepaid account, but would like to know for sure. thanks!

1711

3 years ago

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