Two days ago I purchased a 300-minute long-distance talk booster add-on AND a 1 GB data booster add-on. My Visa card has been charged for both. The long-distance talk booster is showing but not the data booster. Why? Will the data booster show up later?
Best answer by BobTheElectrician
View originalTwo days ago I purchased a 300-minute long-distance talk booster add-on AND a 1 GB data booster add-on. My Visa card has been charged for both. The long-distance talk booster is showing but not the data booster. Why? Will the data booster show up later?
It should show up on your prepaid Self-Serve account. I would suggest you to contact a Koodo rep. Either schedule a callback through Koodo Assist or send a message on Facebook Messenger or Twitter.
It is a 2 step process in that you first add funds and then you buy the booster.
Double check your account and if you still have the amount of the booster purchase as a credit, then the 2nd step was not done. You can just continue on and make the purchase to complete.
+4
Golden rule for boosters: add money to your account first, then purchase what you want. I’ve been sent thru a loop when trying to do it the other way ‘round when the system prompts you to top up.
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