I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need.
The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there.
Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses )
Thanks in advance.
Best answer by Sophia
You are correct, you can't have more than one prepaid account per email address, so in order to activate your new SIM, you would also create a new account.