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All discussions about Koodo Prepaid.

  • 334 Topics
  • 1,387 Replies
334 Topics
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Gertie CoordinatorOrganizer
asked in Prepaid
How do I put all my numbers on one bill?

I have two Koodo prepaid and one Koodo monthly number and I would like all three numbers to be on one bill, either Telus or Koodo. What is the best way of doing this? Are there deals or data sharing?

3633
Sophia
Iyuan Chen
Iyuan ChenConnector
asked in Prepaid
How Can I activate the Sim Card without Canadian Card...

Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number…Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me.Thank you!

6139
Iyuan Chen
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laurie123Rockstar
asked in Prepaid
Messed up iPhone.

Hi, I’ve got an iPhone that is really messed up.  Sending/Receiving texts & voice calls are not working properly.  Is there a number I can call to get this resolved ASAP?  I think there is something wrong with the connection to Koodo.  Carrier settings maybe?  Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.Thanks.

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seanmarkBeginner
asked in Prepaid
How do I go about changing from a Koodo post paid plan to a Koodo pre-paid plan

I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?

54432
BobTheElectrician
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Phyllis EvansRockstar
asked in Prepaid
account information

I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong.  (Pre paid).  Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis 

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JKPPBeginner
asked in Prepaid
How to port from prepaid without cancelling prepaid account??

Sorry, I guess this is an odd topic, but thought I’d ask regardless. I am trying to port an existing phone number setup on a prepaid Koodo plan. I am told that once I port that number, my account gets cancelled (along with all the prepaid Boosters I have). I was hoping to port the number but NOT cancel the account. I was hoping to buy another Koodo SIM and setup on this account. Based on a call with Koodo, the only option is to port, which will cancel account. I am simply trying to keep my Koodo prepaid account active wfter I port and setup a new phone number on a new SIM. Koodo is happy to have me simply leave, which I will do if there’s no solution for this. Anyone have any ideas? Thanks!

2364
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WTWASPConnector
asked in Prepaid
TOP-UPS NOT WORKING

I have a prepaid plan. Basic stuff, nothing fancy. I pay $25/mo+taxes  (every 30 days which keep shifting my expiration date earlier and earlier), and my current expiration date was SEP-02. I MADE A PAYMENT ON SEP-01, and yet my online account is showing that my account is SUSPENDED,  because of “insufficient funds”, even though my account BALANCE CLEARLY SHOWS $25!!! So I PAID AGAIN on SEP-02, ANOTHER $25, and the system said “suspension lifted” or “account restored” or whatever the message says. But I go back to my account and IT STILL SAYS “SUSPENDED”, and now $50 IS IN MY BALANCE!!! WHAT THE HELL IS GOING ON???? 

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Hermv2000
Hermv2000Beginner
posted in Prepaid
can't login to prepaid

This afternoon I was able to login to prepaid while away from home.  Trying it from home this evening isn’t working and the automated help is all but useless, e.g. it doesn’t even recognize my phone number and I know it works because I just used it to call my home phone.

1714
Hermv2000
Lor Roble
Lor RobleBeginner
asked in Prepaid
Use of International credit card

Hi,I want  to buy a prepaid plan for my daughter who will be studying in Canada, but do not have a Canada credit card.How can I do this? 

3164
Lor Roble
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js12344321Beginner
asked in Prepaid
Long distance nights and weekends with prepaid

Hello,I am currently on a Postpaid plan, but I am planning to switch to Prepaid: the smallest $15 base plan, with 100 Canada-wide minutes. However, I talk with family in the US frequently on weekends.I understand that I have to purchase a long-distance booster to make outgoing calls to the US. I have two questions.On the prepaid plan, can I receive unlimited incoming calls from the US on nights and weekends, even with a limited-minute plan (my understanding is yes)? On the prepaid plan, will outgoing calls to the US on nights and weekends count against my minutes? Or are these unlimited?Thank you in advance for your help!

2776
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Susan Dan Duguay
Susan Dan DuguayBeginner
posted in Prepaid
rollover data

The basic plan I bought said they would rollover unused data.  That is not happening.  Was I duped and who do I call to rectify the problem

16753
BobTheElectrician
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shadowbanBeginner
posted in Prepaid
Question About Prepaid User Data and Minutes Boosters

Hi,I’m a prepaid user with data and minutes booster left. Does anyone know if the data and minutes balances are linked with the phone number or the prepaid online account.For instance, in my case my current prepaid number has 1GB data and 100 minutes left. If I transfer my current number to a Telus sim card/account, and my current prepaid sim card installed on another phone with a new 2nd number, does the 2nd number have that 1GB data and 100 minutes?Thank you.

2052
BobTheElectrician
Moe Sawwas
Moe SawwasBeginner
asked in Prepaid
Topping up for the first time

So someone visits canada and orders your SIM card online… Then tries to top up using credit card..It doesn’t work because you do not accept international credit cards!!! So how am I supposed to use the SIM card that I ordered online…Why can’t I use an international credit card. I do not have a Canadian bank account…The process is broken, because you allow me to register an international bank account. I can do this through your Assist robot service… But to do that I need to organise a call back… and for you to call me back , I need to give you a Canadian phone number… so back to square zero..I bought your SIM card online bwcause I do not have a Canadian phone… so why do I need to have a phone number to get a new phone number!!!!! Very ill thought process.  

3743
M
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silamarBeginner
asked in Prepaid
SIM card

Hello,I just got my new fon from Koodo, and I got new SIM card with it. The phone is both with the plan, which I already have. I want to keep my old number. So I wander, why I need a new SIM card. Thank you,Marko

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winneBeginner
asked in Prepaid
do I loose prepaid booster minutes

i lost my phone .if i buy new sim card, do i loose my prepaid minutes /

791
Dinh
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AnthromuseBeginner
asked in Prepaid
SIM card and call forward?

Hi everyone! So I have a phone number assigned for a business, but no actual phone yet. I have my old iPhone 6 kicking around and was going to buy a SIM and have the number forward to that phone (at least until we have a physical space, and then I’m hoping to shift the number to the in-office phone). I’m assuming I’d have to put it on a pre-paid or short term plan in order to do this? Is this something I can do? I haven’t been in a situation where I’ve had the number before the hardware before, and Google was giving me mixed responses. 

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Mini29Beginner
posted in Prepaid
sim card troubles

Got a new sim card today for my huawei mediapad 5t I'm currently with koodo but on my uncles tab I'm trying to hook my tablet up as pay as you go I've tried to activate my sim online it tells me to type the 19 digit number on the back on the sim card it says its invalid and its a brand new sim 

711
Allan M
TaraB77
TaraB77Beginner
asked in Prepaid
Prepaying in advance

Hi there!I am looking for some information. I am working with a homeless client and have found him housing but it is conditional on him maintaining a working phone. Is there a way for me to set him up with a prepaid account but deposit the funds for 6 months so he doesn’t have to make payments? 

3094
M
G
GreatfeatherBeginner
asked in Prepaid
Am I being ripped off?

I bought a prepaid sim card for $50. I have spent 3 days trying to activate my phone and I keep getting blocked from finishing the top up, because it prompts me to pay again for a plan. Do koodo's sim cards cost $50 all by themselves, with a need to pay more for a plan? Or, is this just a way to force people into subscribing to a full plan instead of wanting to test this provider first?

1143
D
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AL971Beginner
asked in Prepaid
Data booster purchased but not showing

Two days ago I purchased a 300-minute long-distance talk booster add-on AND a 1 GB data booster add-on.  My Visa card has been charged for both.  The long-distance talk booster is showing but not the data booster. Why? Will the data booster show up later?

1903
BobTheElectrician
N
netosoberBeginner
asked in Prepaid
Unable to activate prepaid card; stuck on final step

I just bought a new prepaid sim card, I go trough the whole process, and after pressing the final Activate button it just says there. I waited more than 10 minutes and nothing happens, nor do I get any emails with my new activated account; I also inserted the sim card into the phone and no service.Is the activation system working? Should I use a different browser than Chrome or Edge?

3251
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TenessaBeginner
asked in Prepaid
prepaid sim card

I purchased a prepaid SIM card in store and also paid for the 2.5 GB plan ($40). When activating my SIM card it is now asking me to pay again for the plan however I have already paid for it in store. I don’t see any options to get around this when registering the SIM card.  Thanks 

1761
Allan M
Mark Piff
Mark PiffBeginner
asked in Prepaid
Old chip

Just want to know if I can re activate a chip from 2020, i went to Mexico and have not used it since November??? 

831
Mayumi
S
SymoneBeginner
asked in Prepaid
sim deactivated

I have a Koodo prepaid SIM card that I was using till December and I paused my account for a few months now my sim card and phone number are not working

5591
Mayumi
O
okk484Beginner
asked in Prepaid
Adding a 2nd SIM Card (2nd Phone Number) to a prepaid account

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there.  Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses ) Thanks in advance.

15861
Sophia

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