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Messed up iPhone.

  • 11 September 2021
  • 4 replies
  • 181 views
L

Hi, I’ve got an iPhone that is really messed up.  Sending/Receiving texts & voice calls are not working properly.  Is there a number I can call to get this resolved ASAP?  I think there is something wrong with the connection to Koodo.  Carrier settings maybe?  Is there somewhere on this site that I can find the required settings I need to have in my phone?

 

Here are the details from the test I have done this morning:

Receiving texts:

Slow to receive texts from iPhone. Not immediate – takes minutes.

Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me.

 

Sending texts:

Sending texts is extremely slow and failes with “Not delivered”.

 

Receiving phone calls:

From another iPhone it doesn't ring and goes straight to VM.

From landline it does not ring and does not go to VM.

 

Please help.

Thanks.

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Best answer by laurie123 12 September 2021, 14:23

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4 replies

G
Userlevel 7
Badge +4

What does your signal strength look like?

https://www.usatoday.com/story/tech/columnist/komando/2020/12/03/5-quick-ways-boost-your-iphones-signal-strength-kim-komando/6471986002/

You can check there for the exact dB value, although a basic indicator is your number of bars. Are you connected to lte? Have you tried reinsert ing your Sim card and restarting your phone?

L

Signal strength is 2 out of 4 bars at the moment and I reinserted the SIM card, but no dice.

The phone has been working fine for years.  I was on the phone with Koodo customer support and they switched the satellite(?) the phone was connecting to in hopes of getting a better connection, but the issue remains unresolved.  I can’t even receive phone calls.  Koodo tech support was going to call me back, but didn’t.  I’ve been toying with this damn thing all day.

 

 

Simon Villeneuve

same thing here ! can’t receive calls today, except right after I call my VM…

not fun since I am actually “on call” duty right now …

 

L

It turns out that my Voice & Data setting had switched to “LTE” and should have been “3G”.

I think this was done during a “Carrier update” that occurred.

Everything is working fine again.

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