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I switched from prepaid to postpaid; what happens with my prepaid account?

  • 27 November 2021
  • 1 reply

I just switched from Prepaid to Post paid. 2 questions:

  1. I am in the middle of the billing cycle for my prepaid, can I get a refund/credit?
  2. I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.



Best answer by Sophia 27 November 2021, 00:59

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Userlevel 7
Badge +4
  1. Sadly, you forfeited your prepaid credit/unused days when you ported your number.
  2. You’re good there :) No worries about being charged for auto top ups again!