Could you be more specific of which isn’t working? was it the self-serve log in or the internet? And which automated help did you try?

By the way, are you a new customer? have you tried on other web browser or other devices. Also, was there any error message?

I found a work around to reset my password but I have to say, what a huge PITA and why can’t I just get a human instead of talking to some bot.

Koodo is trying to be a self-serve brand For better or worse, you would have to get used with the koodo bot. By the way, the bot can still schedule a callback from a rep in case it couldn’t help... Just be patient with it.

Thank you.