I purchased a 50$ koodo voucher to top up my daughters prepaid account. I tried dialing *611 and it always drops and says call failed. I tried taking out the Sim and it still would not connect. This method is how we have topped up her account in the past. When I try to set up a self serve account it ways the phone number is invalid or already has an email signed up. Neither my partner or I remembers ever setting this up.
Any ideas on what we can try?
Best answer by Sophia
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+4
It almost sounds as if the account expired. Did your daughter use her phone recently? Can she send or receive a text message right now?
I think you may be right. Guess we have to buy a new Sim card?
She is out of minutes so wouldn't be able to send or receive messages until I put more on.
+4
Well before you go buy a new one and spend $20 on a new SIM, you better make sure that it has actually been 90 days. When was the last time she used her line?
+4
Koodo SIM sometimes available from ebay.ca https://www.ebay.ca/itm/124245141455?hash=item1ced9667cf:g:KCEAAOSwxL1e~lXs
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