I purchased a 50$ koodo voucher to top up my daughters prepaid account. I tried dialing *611 and it always drops and says call failed. I tried taking out the Sim and it still would not connect. This method is how we have topped up her account in the past. When I try to set up a self serve account it ways the phone number is invalid or already has an email signed up. Neither my partner or I remembers ever setting this up.
Any ideas on what we can try?
Best answer by Sophia
It almost sounds as if the account expired. Did your daughter use her phone recently? Can she send or receive a text message right now?
+4It almost sounds as if the account expired. Did your daughter use her phone recently? Can she send or receive a text message right now?
I think you may be right. Guess we have to buy a new Sim card?
She is out of minutes so wouldn't be able to send or receive messages until I put more on.
+4Well before you go buy a new one and spend $20 on a new SIM, you better make sure that it has actually been 90 days. When was the last time she used her line?
+4Koodo SIM sometimes available from ebay.ca https://www.ebay.ca/itm/124245141455?hash=item1ced9667cf:g:KCEAAOSwxL1e~lXs
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