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All discussions about Koodo Prepaid.

  • 339 Topics
  • 1,414 Replies
339 Topics
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robert devaultBeginner
asked in Prepaid
Android shows data usage while I was out of range for a week.

Data Usage on phone shows heavy usage during a time I was far from any tower, WIFI only.  Koodo warned me I was running out of my GB booster.  Can I find out what  Koodo has for my usage?

1486
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Kohagimorikawa0923Beginner
asked in Prepaid
Activation

I've got pripaid sim card, and I activate my phone. However, it tells me "Activation required" and "sim is not valid" I tried many times but still. 

3196
Sophia
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randytanBeginner
asked in Prepaid
airtime voucher

Hi. I bought a Koodo SIM Card with airtime voucher included.How do I activate the $20 voucher? I don't see an actual top up pin included in the SIM card I bought online at Amazon.Thanks 

2086
Dinh
stu balls
stu ballsBeginner
asked in Prepaid
expiration of minutes

What happens to any unused minutes on my basic plan at the end of the month. I am not talking about add-ons just the basic 100 minutes on my plan does it carry over or will I start with another 100 minutes at the start of the next month.

2262
Sophia
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JmagsBeginner
asked in Prepaid
Can I use an unlocked iPhone SE (2nd generation) with a Koodo prepaid plan?

I’m thinking of getting an unlocked iPhone SE (2nd gen), but I want to confirm if it will work with Koodo prepaid BEFORE I buy it.  When I look through self-serve FAQs it asks me to put in the phone’s IMEI, but I don’t have this since I haven’t yet bought the phone.  Can you please confirm?-JM

2242
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shalbert99Connector
asked in Prepaid
Can't Access Booster Add-On

I have been a prepaid customer with Koodo since June of last year.  When I activated my account, I also purchased the Canada-wide Talk Booster 600.  This month, for the first time since switching to Koodo, I ran out of my normal minutes.  Now, I can’t use my phone because it’s not accessing the 600 minutes I still have left in my booster account.  When I log into self-serve, it says the minutes are there but I can’t make any phone calls.Does anyone have any ideas how to fix this?  Thanks!

3145
Allan M
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connorgBeginner
asked in Prepaid
Unable to add minute booster to prepaid account

I signed into my prepaid account and went through the steps to add another 600 minutes like I always do. I finished the steps and paid for the top up but my phone still does not let me make calls.

1694
Mayumi
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TempcandBeginner
asked in Prepaid
Roaming on prepay

Hello, If I have a prepay line and travel to Asia, will I be able to receive text messages over there?? Thanks.

1725
Sophia
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planejaneBeginner
asked in Prepaid
call control on prepaid phone

I have a Koodo prepaid account. Can I use Call Control? The steps in the article you posted on what is call control don’t seem to apply: “You can add Call Control through Self Serve. Login to your account and under the Self Serve tab, go to “Mobile services,” find “Call Control,” and click “Manage.” This will route you to the Call Control page where you will be able to add Call Control to your account and turn it on and off. “ When logged in as a Prepaid Customer, there is no “Mobile services” option under Self-Serve.

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ABootConnector
posted in Prepaid
Koodo Prepaid Card

I Recently Bought A few of the koodo prepaid cards and cant use them because i am a pre paid customer   im not sure what i should do with the cards now. i cant return them to where i bought them  

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Nicolas PineaultAdvocate
asked in Prepaid
Upgrading base plan on pre-paid- do we get credit for the current plan already paid for?

Hi,   I have koodo pre-paid for about 8 years and loved the service, and my base plan of $15 automatically renewed on July 3. I would like to change the base plan, and the new one is more expensive, it seem that we have to paid for the full amount for the new base plan right out of the gate. So that would be about $30 for the new plan...however, we just paid $15 for the old plan for July, so am wondering, will we get a credit back for the balance of the month not used under the old plan? or do we need to call in to do it and avoid loosing the balance?  Thanks for your help! Nic

3022
Sophia
PK-OnSafari
PK-OnSafariBeginner
asked in Prepaid
Incoming calls - prepaid while travelling

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call came in. Thanks. 

1241
Timo Tuokkola
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netizenprosBeginner
asked in Prepaid
US. Roaming Talk Booster 25

Why every time my husband uses our phone for long distance it says we don't have sufficient talk time which isn't true....U.S. Roaming Talk Booster 25 12 used 13 minutes Active

6332
BobTheElectrician
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jeremy lapointeOrganizer
asked in Prepaid
what happens if i dont pay my prepaid?

Well basically i cant afford my 15$ a month rn got fired before payday and didnt get payed.. and wont be able to pay in 2 days i dont mind going without phone but i want to know if my phone number will cease to exist after i dont pay or if i have a certain ammount of time before i lose the number . i have alot of people who know my number and i dont want to have to change it

4325
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