Koodo Community

reactivating a number

  • 5 January 2022
  • 3 replies

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? 

Thanks in advance!


Best answer by Allan M 5 January 2022, 19:33

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3 replies

Userlevel 7
Badge +4

After 90 days of non-payment the account is cancelled and there's no way of getting the sim reactivated or the account back.

Is there any way i could get back a new sim with the same number?

Userlevel 7
Badge +4

No. Not for prepaid.