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reactivating a number

  • January 5, 2022
  • 3 replies
  • 2033 views

roryr

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? 

Thanks in advance!

Best answer by Allan M

After 90 days of non-payment the account is cancelled and there's no way of getting the sim reactivated or the account back.

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3 replies

Allan M
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  • Mobile Master
  • 12320 replies
  • Answer
  • January 5, 2022

After 90 days of non-payment the account is cancelled and there's no way of getting the sim reactivated or the account back.


roryr
  • Author
  • Beginner
  • 1 reply
  • January 5, 2022

Is there any way i could get back a new sim with the same number?


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  • Mobile Master
  • 29100 replies
  • January 5, 2022

No. Not for prepaid.