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Best way to update new credit card

  • 25 March 2022
  • 3 replies
  • 1189 views
C
Userlevel 5

Hi all,

 

Having been a customer for many years I am reminiscent of the “sensitivity” and “quirkiness” of the billing system and adding cards.  Thankfully it has been smooth and trouble free for years - knock on wood! 😁

 

I need to update my CC info - same card but different expiry etc. 

 

I want to confirm the correct/best way to update the CC to minimize any issues. 

Should I go with BILLING → TOP UP → Manage my credit of visa debit card → Replace this credit card ?

 

Thanks!

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Best answer by Dinh 27 March 2022, 05:22

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3 replies

Dinh
Userlevel 7
Badge +4

Yeah, I think you should choose the option to replace the card, as you still want to keep the pre-authorized payment method.

A Koodo customer, opinions are my own.
C
Userlevel 5

Thanks, @Dinh 

I did the replace and it updated quickly and ATU seemed to remain in place as well.  The big test will be for the next auto-top up payment in a few weeks. 🤞

C
Userlevel 5

Update:  the first auto-top payment after doing the “replace” worked perfectly without any issues.  Hurray!😀

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