Prepaid

Hello Koodo community, Is anyone else having issues signing into their Koodo prepaid self serve account?Every time I have tried to sign in over the past year, I am given a prompt to change my password because of their “security update” but when I enter my password, or newly changed password, there is a popup saying that the “invalid authentication credentials” (GRR! very frustrated with the poor service provided)When asked by Koodo Assist bot to schedule appointment to speak with representative, the representatives failed to call me—twice.  Yesterday, the *611 number was down completely.  Just a clicking sound every time I called it… Very frustrated, incredibly dismayed. Has anyone switched from prepaid to monthly and notice a difference in the ability to sign in? Or is it just more broken code?P.S., if a representative does read this, the email linked to this account that I have posted from and that

Dear team The payment reminder for account   ******** account no, has nt been used by me. May be somone else used the number. I am still taking rogers services since beggning. Kindly reverse the charge as it impacting my credit score. RegardsAlok maurya

Hello, a few days ago before the end of my first month cycle with Koodo prepaid, I had callback agent help me set up to change to the 360 day plan at the end of my current cycle which is today Feb 12.I just logged into self serve and it says my account is suspended. My available funds is $0 but I thought it would automatically charge my credit card on file since I have automatic top-ups enabled. I assume I need to manually add the funds and my account would return to active/un-suspended? I just don't want to be double charged in case maybe there's a delay in the automatic charge?

Hello.  I hope to move my 2 Telus prepaid accounts to Koodo prepaid and have a porting question.  I live in the 780 area code, but the numbers I want to port are in 519 and 902.  Koodo would likely give me a temporary local 780/587 number before changing to the numbers I want to port.I’ve seen quite a number of online comments from people on various providers and in similar scenarios encountering issues during the porting process.  Minor issues like a slightly longer time to process the request to the request simply being rejected.Any one have any experience in this sort of porting situation?Thanks  

 Bonjour Je suis un ancien client de Koodo, j'utilisais un forfait prépayé Koodo et j'ai changé de forfait (transfert/annulation). Vers Telus  J'ai récemment découvert que Koodo avait me facturé 197$ sachant que mon compte  est déjà clôturé. Le 27 janvier 2025Je trouve cela ridicule car  ça se ne fait pas que je paie une facture d’un compte déjà fermé je vous demande un remboursement le plutôt possible J'attends votre réponse avec impatience.

This company has terrible customer service and the agents do not care or even seem bothered to want to help me.I recently moved into a new place and I tried to setup the wifi my self with the direction they sent me. It did not work so I called them and we troubleshotted it, it did not work. So they sent a technician over to my place, he said that i need to cut a hole in the wall. I called my building manager and he did cut a hole. I tried to schedule another technician visit. The first time they said that they messed up the request form, the second time they said that a normal technician cannot solve my problem and that we need a senior one. For three days they have been telling me that a senior technician will come over. No one has come. The agents do not even care that I work from home or that I need my wifi to make money. I have talked with 8 different ones and they all just lie. Two of them told me that they would call me back and never did. This is just a ter

I've tried to change my phone to prepaid so that I can get easy Rome while I'm in the UK but I can't get the activation text. Is there a way I can get it while I'm still in the UK

Now I can’t get any support other than posting here. Please help?I shared all the right into to port over my number and my payment went through. But nothing ported. Still have access to my number on the previous phone account.Can’t create a self serve account without the number being active, I’ve tried.What are the next steps to port, since I’m locked out of Koodo from every angle after paying?

I am extremely frustrated with the lack of transparency regarding Call Forwarding on Koodo prepaid plans.I attempted to set up Call Forwarding exactly as instructed on your official help page:https://www.koodomobile.com/en/help/call-forwardingHowever, the feature does not work at all, despite my prepaid plan clearly advertising the following included calling features:Voicemail 3, Call Display+, Call Waiting, Call Forwarding, and Conference Calling.When I contacted Customer Support, I was told that Call Forwarding is quietly disabled for all prepaid customers.If this is true, this is completely unacceptable. Why was there no communication to customers? Why is Call Forw

Hi, I recently signed up for prepaid monthly using ESIM and have a few questions.I would like to eventually port my existing number with Koodo Postpaid to my new Koodo Prepaid account. Looking in the prepaid self serve, I would have request a callback from a rep and they would be able to help with that is that correct? I would like to change to the 360 day plan but I cannot find that option in self serve. How would I do that? I would like to change from ESIM to Physical SIM. Looks like I can do that in self serve in Profile → Edit Account Info → Change SIM card number. So I’ll just need to buy a physical sim card?  

Hello! im having the hardest time with my Porting from PC Mobile to Koodo and it says to chat with support but when i need it i don’t have a Self serve number due to the fact that it failed. COuld someone point me in the right direction?

No 360 days plan in sightI would like to get the 360 days, 150$ prepaid plan, but it looks like I can’t get it BECAUSE I already am a Koodo prepaid customer. The only place I can find the 360 days plans is on the koodo website. When I click “activate”, it asks to create a new prepaid account. If I enter my current account’s email, it tells me to go in my selfserve account to make changes to my plan. However, there aren’t any 360 days plans available in the base plan options in my selfserve account.What’s up with that?Is this only to lure-in new money and loyal customers can’t get it? Do I absolutely have to create a new account to get this plan? 

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)

The Clear app (clearme.com) is used for identity verification by many companies and organizations. It works by scanning a government ID such as a driver’s license or passport, then comparing the photo on the ID with a selfie captured using a mobile phone. I recently tried to use Clear with LinkedIn and it failed because, according to CLEAR Member Services, Koodo doesn’t provide the identification of the owner of the mobile phone number.I’ve used my phone for other similar situations (e.g., CRA and even Koodo) and had no problem. Has anyone else experienced this or know why this is occurring?

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?