Prepaid

I bought a SIM card in the store, started to activate it at home and encountered this problemSIM card number is not available to be activated

In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up.  After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it.    Fast forward 2 ½  years.  November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt

Is there a way to check how many minutes and data are left by SMS?

Hello,I am on a pre-paid plan with some data and I purchase data boosters on top of that. I sometimes get text notifications that I've used 50% or 90% of my base plan or booster data (but not every time), but I don't think I've ever received a notification that I've used 100% (at least not the last couple times). This means from my perspective, I will have cell service, but the internet will randomely stop working. Is there any way to check/enable the 100% usage notifications for pre-paid (especially for boosters)?

I had a prepaid account & recently got a postpaid account. On my prepaid account I had $35 , will I ever get that money back ?

Hi,Can you receive incoming calls from Canada if you have the US Roaming Talk Booster?

I want to transfer my wife’s Koodo postpaid number to a Koodo prepaid number. I am the account holder. The reason for the switch is for a couple of reasons. 1) my wife’s health has deteriorated drastically and we want a basic service. 2) we need to save money on our cellular usage. Is it a simple process that I can do at home? I do have a Koodo Prepaid SIM card. Lars

Im locked out and need to add time with a new bank card can u help

I am a prepaid customer frequently operating outside of the cellular network (travel to the remote north or outside of the country). Many apps and programs require 2-factor authentication. Is there any way to access my text messages while I'm outside of the cell network (eg via the internet)?

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically  So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows

Hi

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

I went I change my $15 prepaid base plan to the new one saying it now includes unlimted incoming calls, and it said in my account that I already had it. I guess my question is when did Koodo upgrade to unlimited incoming calls on the $15 plan. I changed a few months ago when it started giving the 100 minutes but needed to change plans to receive that. I only noticed last last that I had it and assumed I needed to change my account to receive it. I’m happy about it just confused when this change took place. Thanks in advance if anyone get can me a answer on this. 

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.  

Recently I switched my phone plan from a monthly post paid, to a pre paid plan. I am currently travelling overseas and intended to use it as a cheap way to keep my phone active (to receive texts or calls and return them through other means). It wasn't until speaking to about 4 people (and mentioning international travel to each one) when finally I was told that pre paid doesn't work overseas. Unfortunately by then I had already set up and paid for 360 days of service that now doesn't work. And since I'm overseas with a phone plan that doesn't work I can't set up a call back to cancel and request a refund. A supervisor was supposed to call me but never did before I left for my trip. Does anyone know if an email I can use to contact them?

Hello there,   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.   Tiffany Low 

Seems like Koodo/Telus is countering Freedom Mobile’s prepaid unlimited talk & text $99 yearly plan. I just noticed Koodo has a “360 days” prepaid offering shown on the front page of the prepaid site, however there is no other info anywhere other than having to follow the “activate now” button.  https://www.koodomobile.com/en/prepaid-plansIf I am understanding the verbiage correctly, if you prepay a plan (any prepaid plan??) for 360 days you will get 60 days “free”?  This also looks like it’s only geared/setup for new customers/activations only.  I did not see any offerings or abilities for current prepaid customers to switch to this.Any more details here would be appreciated.    

I am on a Koodo Prepaid plan Unlimited SMS texts.  When I go to the US will I be able to just receive SMS texts for free if I don’t buy a U.S. Roaming Text Booster? I don’t need to send SMS texts when I am in the US so I would like to know if I can just receive SMS texts for free while in the US if I don’t buy a U.S. Roaming Text Booster. From what I have read a Koodo Post pay plan allows free receive SMS texts while in the US but does a Koodo Prepaid plan so allow free receive SMS texts while in the US without buying a U.S. Roaming Text Booster?Thanks!

I’m on Prepaid. If I turn on call forwarding and then turn off my phone, will calls be forwarded?Or does the phone need to be on and connected to a cell tower?I understand that if I take my phone to the US I should be able to text and use data on TMobile 4G LTE, but I can’t receive/make calls. So I could turn on call forwarding to my home OOMA phone (Cdn# but we’ll have it with us in the US). But do I have to have the phone on and in Canada for the forwarding to happen after I’ve set it up.Thanks in advance.

I would like to know thr procedure on how to activate new koodo sim from India. I got this sim card from VFS Global.

I cancelled my automatic top ups in April 2022 but have continued to be charged for the last four months whilst I have been living overseas and not using my Koodo account.  How can I get a refund for the amount that has been taken from my bank account? 

Hi  ,my son (17.5 years - minor) who just moved  to canada as an international student . wanted to get a sim and a pre paid plan.. is it possible to do so by going into a koodo store along with study permit and passport to buy and acfivate being a minor. 

Hi, I am on Koodo prepaid, and I have US roaming (data, voice, and texts) addons purchased and activated.I am in Alaska (Anchorage) and my phone is not connecting to any network(AT&T is available, but says can’t connect)Phone is a Pixel 3A, with eSim cardPlease help!

I didn’t top up my account on August 4th when the base plan renewed. If I top up my account now, will I have to top up again on September 4th, or will my base plan change to the date that I topped up?  I don’t want to waste money by topping up now and only getting 10 days of use.