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activation account

  • 20 November 2022
  • 7 replies
  • 367 views

I bought a SIM card in the store, started to activate it at home and encountered this problem

SIM card number is not available to be activated

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Best answer by Dinh 20 November 2022, 19:14

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7 replies

Userlevel 7
Badge +4

Hi,

Did you buy a prepaid or postpaid SIM card? Also, if you bought a prepaid SIM, make sure you activate it in the correct webpage 

postpaid SIM card

Userlevel 7
Badge +4

postpaid SIM card

You can't activate a postpaid SIM card yourself as postpaid service requires credit check. You would need a rep in store to do it (connection fee might apply) or buy a koodo plan online (no connection fee) and go through the process of credit check there.

Can I make these sim cards reversible?

Can I make these sim cards available?

Userlevel 7
Badge +4

Can I make these sim cards reversible?

What do you meant by "reversible"?

Sorry, I use Google Translator. 

Thank you so much for your help.