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Hello there,

   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.  

 

Tiffany Low 

Hello there,

   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.  

 

Tiffany Low 

Let me flag a Koodo rep to help you out. 


Hello @Tiffany Low!

To get assistance with your prepaid account, please get in touch with a rep by scheduling a callback on koodo.com/prepaidchat