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activation account

  • November 20, 2022
  • 7 replies
  • 625 views

Serhii Podzolkov

I bought a SIM card in the store, started to activate it at home and encountered this problem

SIM card number is not available to be activated

Best answer by Dinh

Serhii Podzolkov wrote:

postpaid SIM card

You can't activate a postpaid SIM card yourself as postpaid service requires credit check. You would need a rep in store to do it (connection fee might apply) or buy a koodo plan online (no connection fee) and go through the process of credit check there.

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7 replies

Dinh
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  • Mobile Master
  • 17359 replies
  • November 20, 2022

Hi,

Did you buy a prepaid or postpaid SIM card? Also, if you bought a prepaid SIM, make sure you activate it in the correct webpage 


Serhii Podzolkov

postpaid SIM card


Dinh
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  • Mobile Master
  • 17359 replies
  • Answer
  • November 20, 2022
Serhii Podzolkov wrote:

postpaid SIM card

You can't activate a postpaid SIM card yourself as postpaid service requires credit check. You would need a rep in store to do it (connection fee might apply) or buy a koodo plan online (no connection fee) and go through the process of credit check there.


Serhii Podzolkov

Can I make these sim cards reversible?


Serhii Podzolkov

Can I make these sim cards available?


Dinh
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  • Mobile Master
  • 17359 replies
  • November 20, 2022
Serhii Podzolkov wrote:

Can I make these sim cards reversible?

What do you meant by "reversible"?


Serhii Podzolkov

Sorry, I use Google Translator. 

Thank you so much for your help.