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Prepaid

All discussions about Koodo Prepaid.

  • 328 Topics
  • 1,387 Replies

328 Topics

Serhii Podzolkov
Serhii PodzolkovConnector
asked in Prepaid

activation account

I bought a SIM card in the store, started to activate it at home and encountered this problemSIM card number is not available to be activated

7
Serhii Podzolkov
1 year ago
P
Peter OverpeltBeginner
posted in Prepaid

Cancel prpaid plan

In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up.  After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it.    Fast forward 2 ½  years.  November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt

10
R
1 year ago
N
ngunn5Beginner
asked in Prepaid

Check Minute and Data Usage by SMS?

Is there a way to check how many minutes and data are left by SMS?

1
Allan M
1 year ago
C
cbinnieBeginner
asked in Prepaid

Pre-paid notbetting 100% data booster used

Hello,I am on a pre-paid plan with some data and I purchase data boosters on top of that. I sometimes get text notifications that I've used 50% or 90% of my base plan or booster data (but not every time), but I don't think I've ever received a notification that I've used 100% (at least not the last couple times). This means from my perspective, I will have cell service, but the internet will randomely stop working. Is there any way to check/enable the 100% usage notifications for pre-paid (especially for boosters)?

3
C
1 year ago
D
DwilliamsBeginner
asked in Prepaid

prepaid

I had a prepaid account & recently got a postpaid account. On my prepaid account I had $35 , will I ever get that money back ?

1
R
1 year ago
Stacy Singh
Stacy SinghBeginner
asked in Prepaid

US Roaming Talk Booster- incoming calls

Hi,Can you receive incoming calls from Canada if you have the US Roaming Talk Booster?

2
BobTheElectrician
1 year ago
L
Lars OlssonBeginner
asked in Prepaid

Moving from Koodo Postpaid to Koodo Prepaid

I want to transfer my wife’s Koodo postpaid number to a Koodo prepaid number. I am the account holder. The reason for the switch is for a couple of reasons. 1) my wife’s health has deteriorated drastically and we want a basic service. 2) we need to save money on our cellular usage. Is it a simple process that I can do at home? I do have a Koodo Prepaid SIM card. Lars

1
Sophia
1 year ago
B
Britt1998Beginner
asked in Prepaid

locked out of my account

Im locked out and need to add time with a new bank card can u help

4
M
1 year ago
C
CronaniusBeginner
asked in Prepaid

How can I access my text messages out of network range?

I am a prepaid customer frequently operating outside of the cellular network (travel to the remote north or outside of the country). Many apps and programs require 2-factor authentication. Is there any way to access my text messages while I'm outside of the cell network (eg via the internet)?

1
Dinh
1 year ago
E
european_kimchiBeginner
asked in Prepaid

Prepaid Long-Distance Talk Booster Add-on - Calling European countries from Canada

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

1
M
1 year ago
S
sk8termadiConnector
asked in Prepaid

Prepaid - How do I check usage

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically  So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows

3
C
1 year ago
C
ClarabellaBeginner
posted in Prepaid

putting my number on my new sim prepaid

Hi

1
Timo Tuokkola
1 year ago
A
angie002Beginner
asked in Prepaid

Unlimited Incoming calls on $15 base plan

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

4
A
1 year ago
M
Mhc10403Connector
asked in Prepaid

$15 base plan unlimited incoming calls

I went I change my $15 prepaid base plan to the new one saying it now includes unlimted incoming calls, and it said in my account that I already had it. I guess my question is when did Koodo upgrade to unlimited incoming calls on the $15 plan. I changed a few months ago when it started giving the 100 minutes but needed to change plans to receive that. I only noticed last last that I had it and assumed I needed to change my account to receive it. I’m happy about it just confused when this change took place. Thanks in advance if anyone get can me a answer on this. 

3
Sophia
1 year ago
Uvy
UvyBeginner
asked in Prepaid

Credit Card top up down?

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.  

5
D
1 year ago
K
katie.wConnector
asked in Prepaid

How can I contact Koodo by email?

Recently I switched my phone plan from a monthly post paid, to a pre paid plan. I am currently travelling overseas and intended to use it as a cheap way to keep my phone active (to receive texts or calls and return them through other means). It wasn't until speaking to about 4 people (and mentioning international travel to each one) when finally I was told that pre paid doesn't work overseas. Unfortunately by then I had already set up and paid for 360 days of service that now doesn't work. And since I'm overseas with a phone plan that doesn't work I can't set up a call back to cancel and request a refund. A supervisor was supposed to call me but never did before I left for my trip. Does anyone know if an email I can use to contact them?

6
G
1 year ago
Tiffany Low
Tiffany LowBeginner
asked in Prepaid

waiitng for redund

Hello there,   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.   Tiffany Low 

2
A
1 year ago
C
ChrisowhyAll-Star
asked in Prepaid

New 360 days prepaid plan

Seems like Koodo/Telus is countering Freedom Mobile’s prepaid unlimited talk & text $99 yearly plan. I just noticed Koodo has a “360 days” prepaid offering shown on the front page of the prepaid site, however there is no other info anywhere other than having to follow the “activate now” button.  https://www.koodomobile.com/en/prepaid-plansIf I am understanding the verbiage correctly, if you prepay a plan (any prepaid plan??) for 360 days you will get 60 days “free”?  This also looks like it’s only geared/setup for new customers/activations only.  I did not see any offerings or abilities for current prepaid customers to switch to this.Any more details here would be appreciated.    

12
C
1 year ago
R
Richard WilsonConnector
asked in Prepaid

Can I receive SMS texts while in the US with my prepaid plan if I don't have a US text booster?

I am on a Koodo Prepaid plan Unlimited SMS texts.  When I go to the US will I be able to just receive SMS texts for free if I don’t buy a U.S. Roaming Text Booster? I don’t need to send SMS texts when I am in the US so I would like to know if I can just receive SMS texts for free while in the US if I don’t buy a U.S. Roaming Text Booster. From what I have read a Koodo Post pay plan allows free receive SMS texts while in the US but does a Koodo Prepaid plan so allow free receive SMS texts while in the US without buying a U.S. Roaming Text Booster?Thanks!

7
J
1 year ago
J
JimLaidleyRockstar
asked in Prepaid

Does your phone need to be on in order for call forwarding to work?

I’m on Prepaid. If I turn on call forwarding and then turn off my phone, will calls be forwarded?Or does the phone need to be on and connected to a cell tower?I understand that if I take my phone to the US I should be able to text and use data on TMobile 4G LTE, but I can’t receive/make calls. So I could turn on call forwarding to my home OOMA phone (Cdn# but we’ll have it with us in the US). But do I have to have the phone on and in Canada for the forwarding to happen after I’ve set it up.Thanks in advance.

3
Sophia
1 year ago
N
NaveenBeginner
asked in Prepaid

How to activate my koodo sim from India?

I would like to know thr procedure on how to activate new koodo sim from India. I got this sim card from VFS Global.

1
Sophia
1 year ago
Darren111
Darren111Beginner
asked in Prepaid

Unauthorised Automatic top ups

I cancelled my automatic top ups in April 2022 but have continued to be charged for the last four months whilst I have been living overseas and not using my Koodo account.  How can I get a refund for the amount that has been taken from my bank account? 

4
Sophia
1 year ago
Roshan Mathew
Roshan MathewBeginner
asked in Prepaid

international student - minor - sim purchase

Hi  ,my son (17.5 years - minor) who just moved  to canada as an international student . wanted to get a sim and a pre paid plan.. is it possible to do so by going into a koodo store along with study permit and passport to buy and acfivate being a minor. 

1
Timo Tuokkola
1 year ago
Adam N.
Adam N.Connector
asked in Prepaid

Alaska Roaming

Hi, I am on Koodo prepaid, and I have US roaming (data, voice, and texts) addons purchased and activated.I am in Alaska (Anchorage) and my phone is not connecting to any network(AT&T is available, but says can’t connect)Phone is a Pixel 3A, with eSim cardPlease help!

6
C
1 year ago
Natasha V
Natasha VBeginner
asked in Prepaid

Will my renewal date change if I top up too soon?

I didn’t top up my account on August 4th when the base plan renewed. If I top up my account now, will I have to top up again on September 4th, or will my base plan change to the date that I topped up?  I don’t want to waste money by topping up now and only getting 10 days of use. 

1
Sophia
1 year ago

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