Hi there, I am a Koodo Pre-Paid customer and have been for years - I am trying to switch my plan to one on the 360 Day plans on my self serve account - however, whenever I click submit payment I get an error message stating something has gone wrong. I tried multiple credit cards all with the same error.
I scheduled a call back from support and we got disconnected and no one has called me back. Can someone please help me with this.
Thanks
+4
Unfortunately there doesn't seem to be any help available through this community (no prepaid reps), so you're best off to try and schedule a call back again. Do you have another line you can receive the call on?
Perhaps try that... Sorry I can't be of more help to you!
So she finally called me back. Apparently, they have a glitch in their system where you can’t make a payment for that high of an amount on your pre-paid self serve account and it ends up locking out your credit card - fortunately I had 1 card I hadn’t used yet so it wasn’t locked out and the rep had to make multiple payments of $75 for it to go through. All good now, hopefully, this will be fixed before next year when I have to renew :-)
+4
In my experience, glitches that exist are glitches that stay 😁 However, if you still experience the same issue next time, you’ll know to add the funds in increments yourself until you reach the amount needed. I suggest you start a few days beforehand so you can even spread it out over multiple days, if needed.
So she finally called me back. Apparently, they have a glitch in their system where you can’t make a payment for that high of an amount on your pre-paid self serve account and it ends up locking out your credit card - fortunately I had 1 card I hadn’t used yet so it wasn’t locked out and the rep had to make multiple payments of $75 for it to go through. All good now, hopefully, this will be fixed before next year when I have to renew :-)
That glitch has been there for a long time. I recall running into it and it was probably 5 years ago. So start making 12+ $30 deposits before your renewal date!
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