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All discussions about Koodo Prepaid.

  • 345 Topics
  • 1,430 Replies
345 Topics
Ricardo Boscan
Ricardo BoscanBeginner
asked in Prepaid
Prepaid to Postpaid

I have been with koodo prepaid for 10 years, currently trying to go from pre paid to post paid.  Is there any loyalty plan or special plans or discount for this type of situation?

2863
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Max Laverack
Max LaverackBeginner
asked in Prepaid
Can I keep my pre-pay sim active without topping up?

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

3591
Allan M
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SpagsConnector
asked in Prepaid
How do I get a printout of my call history?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

4735
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Pmll
PmllOrganizer
asked in Prepaid
add cellular plan

I am a self serve prepaid customer using my usual Koodo SIM card.  I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

17611
Pmll
Parham
ParhamBeginner
asked in Prepaid
Prepaid Top-up Voucher

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

5316
Dinh
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Bry4nn4Beginner
asked in Prepaid
how to recieve collect calls from a insitution

My boyfriend is in drumheller penitentiary and he's been trying to call me through a collect call but my phone doesn't even ring or let me know anyone is trying to call me collect  is this a setting I can change on my phone or possibly something to do with my plan? Thanks.

15322
Bernard Koodo
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Breann SiaBeginner
asked in Prepaid
about my prepaid sim card

Im going to go to the Philippines for a vacation for 2 months. If I top up my account there, would the server allow me to do that? Also, how long since my last top up will the card be deactivated?

833
Sophia
I
i75DaveBeginner
asked in Prepaid
Having my name appear when I phone somebody

I just purchased a sim with the Koodo prepaid base plan ($15/month) for my unlocked phone, but when I phone somebody, my name does not appear in their Call ID. How do I turn this on?Thanks,Dave

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I
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potatohasBeginner
asked in Prepaid
Activate new PREPAID SIM while in USA

If I am located in USA, am I able to activate a new line and immediately start roaming?

3623
BobTheElectrician
Valentina Hernandez
Valentina HernandezBeginner
asked in Prepaid
esim

Hey ! I bought an e sim voucher, I added to my phone the sim on the settings, but when I’m trying to activate the sim through choosing a prepaid plan it says that the line can not be activated. What should I do ?

20
Valentina Hernandez
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John GoldenBeginner
asked in Prepaid
account take over or account high jacking

is there any way to prevent mobile phone account take over or highjacking of my Koodo phone number? SIM Card Swapping:Swapping a SIM card is a legitimate service offered by mobile phone carriers when a customer buys a new device, and the old SIM card is no longer compatible with it. Fraudsters can abuse this service with a relatively simple hack. In a SIM card swap scam, a fraudster uses social engineering techniques to transfer the victim’s mobile phone number to a new SIM card. The fraudster contacts a customer’s mobile phone carrier and impersonates the customer, convincing a call center agent to port the mobile phone number to the illegal SIM card. As a result, the user’s banking app can be activated on the fraudster’s phone. If the bank’s authentication mechanism includes text messages as a means of delivering one-time passwords, then taking over the victim’s number becomes an attractive way for a criminal to perform fraudulent transactions, add payees, or perform other operations

2431
Allan M
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gregormConnector
asked in Prepaid
Changing my SIM card - Invalid?

I’ve had a ‘new’ phone for a few years now and never activated the sim for it, but when I try now in the: Change SIM Card setting it says “Invalid SIM number; please check the 19-digit number entered”. If I try in the Let's get started with activating your Koodo Prepaid account! it says “SIM card number is not available to be activated”It’s the right code, I have no reason to think it’s not a prepaid sim… 

66310
Victor Cretu
Brose Halley
Brose HalleyBeginner
asked in Prepaid
Can't receive calls or text

I can’t receive calls or texts.I rang my number from skype and it is going straight to voicemail.I can’t contact Koodo support because the only way is to schedule a call back, and I can’t receive calls! Absolutely ridiculous and shocking customer service.Does anyone have any suggestions on why this may be and how I can fix it? I’ve already turned my phone off and on which hasn’t helpedI’m with prepaid $25/month for 500mb plan, Iphone 13 Pro

3245
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Ted B Morris
Ted B MorrisBeginner
asked in Prepaid
base plan

My 100min base plan has used all it’s minutes. Does it begin to use the Booster Add-On minutes for Canada Wide Calling or is the phone locked until I ‘top up’.

1233
Sophia
C
Clar SweetappleBeginner
asked in Prepaid
wireless home phone voicemail password

I have a Koodo WF723 Home phone but have forgotten my voicemail password. How can i reset the password or disable the voicemail?

4883
M
Steve Mallion
Steve MallionBeginner
asked in Prepaid
Switching pre-paid plans mid-cycle

If I switch from the $15 “unlimited texting” plan to the $15 “100 minute” plan mid-cycle, will I get a prorated refund on the unlimited texting plan?And, will I get the 250 MB of data even though I am already signed up for auto top up?

1213
Steve Mallion
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Brii SomertonBeginner
asked in Prepaid
Retrieve prepaid phone number

My issue is that I lost my cell phone recently and have not found it, I have accepted that I will not get it back and have gotten a new phone. What I am wondering is, if I purchase a new prepaid SIM card, will I be able to retrieve the phone number I had connected to the phone I lost? Is there a fee I can pay? I have full access to my Koodo log in/self serve and have found upon there that I have until August to top up. Is it possible to add this new SIM card to my current account? Any help is MUCH appreciated, thank you!!

2172
BobTheElectrician
D
DBBKoodoBeginner
asked in Prepaid
Traveling in Canada from USA

I expect to travel in BC for 4-6 weeks this summer and would like prepaid voice and data capability for in-Canada service.  It seems Telus has best coverage for the area I will be in.  I’ve checked out FIDO and they say I can use one sim with an unlimited voice and 4.5G data plan in either my Samsung phone or my iPad Pro switching between them as needed..  Can I do that with Koodo?  That way I can call Canadian numbers when required, but use the iPad for internet.  Any issues with that plan? Thanks for the help!

1362
D
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softechOrganizer
asked in Prepaid
What does it mean to Koodo Prepaid service?

https://mobilesyrup.com/2022/05/04/public-mobile-100-ercent-online-only/ "Additionally, as of May 3rd, Koodo Prepaid will be available alongside Public Mobile, which means the two brands will overlap for a time until July 13th." does that mean all Koodo Prepaid will become Public Mobile?

2247
Allan M
Breanna Kohlman
Breanna KohlmanBeginner
asked in Prepaid
Prepaid sim with gps watch

I was told a Koodo prepaid sim is all I needed for my child’s gps watch that had minutes and data. It is not working and when I try to register for a prepaid customer account I can’t believe I need a verification code from a text which I can’t receive threw the watch. 

3931
R
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Jessica89Beginner
asked in Prepaid
Monthly plan to prepaid plan

Hi I want to switch from monthly plan to a prepaid plan. Will I be able to do it through Self service? Ordo I need to contact a Koodo rep to do so? Thanks!

10445
Sophia
D
dallottBeginner
asked in Prepaid
Using mobile hotspot devices on Kudoo

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

11833
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KamalBeginner
asked in Prepaid
PREPAID Sim CARD activated outside Canada

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active  prepaid sim  Thanks

1686
BobTheElectrician
C
CaitieKBeginner
asked in Prepaid
switch from petro mobile to koodo for a prepaid phone plan

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

601
Sophia
M
MichaelRockstar
asked in Prepaid
Changing PIN on prepaid Account

I just got a prepaid account activated.  I selected my PIN during this setup process.Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)Thanks

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