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Prepaid

All discussions about Koodo Prepaid.

  • 2,426 satisfaction
  • 10,642 Replies

2426 satisfaction

A
Anush Noziri

Great customer survey experience

I was looking into switching from prepaid to monthly plan when I got a call from Martin from Koodo Customer Service. He offered me a great deal for a switch from prepaid to monthly plan and explained to me how I was paying more money with my prepaid account and how I could be saving money with my ne...

33 2
G
1 year ago
N
nkeonye izuka

Change data plan

I want to downgrade my data plan from $55 to $45

96 1
1 year ago
B
Brian Gaulke

How do I turn on data on my Alcatel onetouch A392A so I can send text messages with pictures?
Solved

(empty)

621 8
4 years ago
N
Nowlan Maynes

Can't reset password for my prepaid account.

I have forgotten my password for my Koodo account but still have the password for my email account. When I send an email from the prepaid recovery webpage, the email does not get get sent out for recovery. I have tried many times and when I do receive them, I can't access the recovery page because t...

50 3
G
1 year ago
F
Furn

Data Usage Records
Solved

I have been getting data usage like at 12am on the recent dates as below.  But I am sure I am not out and have turned off my data (I have this habit to do that as soon as I am connected to any wifi).  I have no idea why there is a 607MB usage, but I have never used any WhatsApp or internet...

79 13
D
1 year ago
M
Maxime Desjardins

I have an undeletable Voicemail Message, there is no sound on it and does not want to stop!

I have had it for 6 months and could not access it because i did not want to buy calling minutes, so i finally got myself 200 minute to try to remove the annoying New Voicemail Message that will never go away, i get no options to delete it without listening to it until the end!!! and i'm well into 7...

37 5
D
1 year ago
N
Nina Rainmadian

Why cant i get voicemail messages? What is my mailbox ##

(empty)

361 4
1 year ago
BobTheElectrician Helpful User

Prepaid US Roaming Boosters on sale

Limited time offer. Double quantities for the same price. Only available on self-serve and apparently not limited to one-to-a-customer as they usually are. https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans

47 1
R
1 year ago
L
Lan Pham

cannot change the password using the self serve sesrvice

I forgot my password and wanted to reset it by using the self serve service. I followed the instruction which told me to typed my email address in and answered the security question and then waited for their email. The email was sent a day later when my request had been expired. i kept request for m...

271 12
1 year ago
J
Jana T S Eagle

How to get an old phone number &account

Old phone number

23 2
1 year ago
T
Tentse

how long does it take for the website to be back again?

I have been trying to activate my prepaid sim card and the website been down since last night. how long does this update take? 

20 2
R
1 year ago
D
Dan Lau

No Verification Email. Checked Spam Folder Too. What now?

I bought a Prepaid SIM card today. I went online to register and everything is activated, except I did not receive my activation email. I checked my Spam folder and nothing. What now?

169 24
2 years ago
M
mona

Any way to return a purchased add on booster and get money back? help!!!

Any way to return a purchased add on booster? I have 600 unused minutes and want to upgrade to a prepaid base plan with unlimited calling, but I want the $30 i spent on the minutes back.... help!!! Currently using the $15 base plan.

71 5
M
1 year ago
L
Lily Ellis

Current Prepaid Promotions
Solved

Are the prepaid promotions for new customers only? I tried to switch to the $45 with 2 gb, but that offer did not come up once I signed in. I don’t see that it says new clients only. Also if I do switch will i keep all my current boosters? I have talk minutes, data, and all the US data, talk and tex...

37 8
1 year ago
Y
You-Do-Not-Know-Who

Very descriptive error
Solved

12 3
1 year ago
C
Chris T

My phone wont send or recieve calls
Solved

So I just got a new Alcatel flip up phone that came with a koodo sim card for prepaid. So I activated the card, installed it, and everything seems to be in order but I can't send or recieve calls. When I try to call the phone i get a a dial tone and when i try to make a call wtih the phone i get a m...

130 3
C
1 year ago
J
j-beda

register new prepaid SIM and new account - can't log in?

After figuring out how to read the stupid numbers properly from my credit card, I have finally managed to use a newly purchased Koodo SIM to create a new account and start the transfer of the phone number from the previous provider. I have helped people do this in the past and do not recall any part...

76 4
1 year ago
V
vicki russell

My phone won’t let calls through

Koodo’s not Helpingp

33 9
1 year ago
A
Alexander von Westerholt

Buying new phone, keeping prepaid plan.

I am attempting to buy a phone online via the webstore. I am a prepaid plan holder and so I click on the phone I would like to purchase, and then it prompts me to choose a plan. I don't want a plan, I have a prepaid plan. I just want the phone... 

32 3
1 year ago
V
Vera Muradova

SIM not valid

I bought a new SIM for a prepaid plan as I was paying $ 34.50 at the beginning of every month which had to be a postpaid, now when I wanted to correct it and start a real prepaid I had to get a new SIM but when I was activating it online I was getting the answer 'the SIM number you entered is not va...

80 2
1 year ago
A
Allisin Wright

cell phone

I have a cell phone and I would like to know if I am able to get another one

32 9
D
1 year ago
T
Taalib

Is it possible to activate prepaid sim from another country ?

Hi, Is it possible to activate a new prepaid sim from another country (Ex. from italy)

28 5
1 year ago
J
Jennifer Smith

Double paid my prepaid account and now have no service

I have prepaid plan and paid my normal monthly plan of 15.00. I then added another 25.00 to upgrade to the next plan up on June 13 and service is not working at all. Can you tell me where my over payment is?

23 13
D
1 year ago
J
joseph_1986

Billing glitch
Solved

Hello, I'd like to know if anyone has experienced a similar situation to mine, and how (if possible) it was resolved. My wife and I activated our Prepaid accounts around two months ago using my father-in-law's credit card, while I was waiting for mine to be issued. He also has a Prepaid account, a...

31 4
J
1 year ago
J
Jennifer Smith

Double paid my prepaid account and now have no service

I have prepaid plan and paid my normal monthly plan of 15.00. I then added another 25.00 to upgrade to the next plan up on June 13 and service is not working at all. Can you tell me where my over payment is?

7 1
1 year ago

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