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Prepaid

All discussions about Koodo Prepaid.

  • 322 Topics
  • 1,301 Replies

322 Topics

Randy K
Randy KBeginner
asked in Prepaid

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you.

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you. 

3
M
1 year ago
J
Jessica WestonOrganizer
posted in Prepaid

koodo sim card is not registering

I have a ulefone note 6 and i put the sim in and it is not detecting it. Does koodo work on this phone?

5
M
1 year ago
K
KoodoSucksSOMUCHBeginner
asked in Prepaid

Another day having a chat with Koodo

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

6
R
1 year ago
D
DaveWCRockstar
asked in Prepaid

When I call someone they see the wrong location for my CallerID

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

8
Sophia
1 year ago
J
JimLaidleyRockstar
asked in Prepaid

Usage reporting showing texts to 7723 that I didn't send (I'm roaming in the US)

I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”.  The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).

8
srlawren
1 year ago
U
ubcccvBeginner
asked in Prepaid

thinking about switch to regular plan ,but i have $55 left in my prepaid plan account

I have been in the $45 prepaid plan. Today I topped up $55 in order to get a bigger prepaid plan. I didn't change the plan yet.  After I topped up ,I found the regular monthly plan is a better deal and  I wanted to switch to the regular monthly plan of $50 12Gb. I haven't done that either... Because  What can I do with the$55 in my prepaid account balance?  Being wasted?Thank you for your help? By the way, my daughter is also in a prepaid plan , if that can help. 

3
Sophia
1 year ago
B
BettyjswannBeginner
asked in Prepaid

cannot receive or send pictures via text on prepaid

Recently switched to Koodo prepaid for talk & text.  Plan says it includes unlimited international text & picture messaging.  Problem I’m having is that unable to receive pictures and send pictures.  Is there a setting I’m missing?   HELP going insane trying to figure this out.  (Had same service with another carrier, and was able to receive and send pictures, no data plan).

2
B
1 year ago
Z
zzzzkAdvisor
asked in Prepaid

SIM card without plan

Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about?  I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM. 

1
G
1 year ago
B
billConnector
asked in Prepaid

Problem with shared email addresses

My wife and I each have our own Koodo phone (2 phones) but we are making changes to our email arrangements. Now we have one shared email address. I changed my user profile and login is OK but my wife’s profile is not accepted bcos the email address is already in use. Of course, it is. So, how can I change her user profile or should I leave it as is and Koodo can’t contact her?

5
B
1 year ago
Yvonnelinda
YvonnelindaBeginner
posted in Prepaid

cant activate prepaid sim card, stuck at step 4: payment

2 days ago I bought a Koodo phone and have been trying since to activate the sim card that came with it. Everytime I get up to the payment step, I press finish and activate and the page does not move forward, only refreshes. I've tried with both my credit and debit visa vard. Even went to the store to buy top up vouchers and it still won't work

1
R
1 year ago
P
PillarooBeginner
asked in Prepaid

Number transfer

I just signed up for a Koodo pre-paid account for my wife. We did it at the Koodo store. I got a new sim card and would like to keep the same phone number. I currently have a Koodo account with two phones in my name. One that I use and the other is my wife’s phone. When we got the sim today and signed up for the pre-paid plan, it was done in my wife’s name. She now has a new account with the pre-paid plan. Do I have to cancel the plan in my name for my wife’s phone or will it be done automatically?How do i go about transferring my wife’s old phone number to her new sim.I went through koodo’s  “ Let’s get started with activating you Koodo prepaid account” page to transfer the number, and realized that the pre-paid is already active when it said that the sim was unavaliable to activate.  The next step on the page is to transfer the phone number. I can’t get there because the sim was activated in the Koodo store. So how do i transfer the number and how do I sign up to pay monthly for the

2
Mayumi
1 year ago
P
PillarooBeginner
asked in Prepaid

Number

Just got a new pre-paid account and sim with a temporary phone number. I would like to transfer my old number to my new sim.  I have registered in koodo Pre-paid with my new number. How do i transfer my old Koodo number?

1
Mayumi
1 year ago
B
bojarrettBeginner
asked in Prepaid

I switched from prepaid to postpaid; what happens with my prepaid account?

I just switched from Prepaid to Post paid. 2 questions:I am in the middle of the billing cycle for my prepaid, can I get a refund/credit? I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.Thanks.

1
Sophia
1 year ago
J
JklasazBeginner
asked in Prepaid

how do i find out if my phone is compatible with kodo

Trying to find out if my phone is open to kodo

1
Allan M
1 year ago
Kay Du
Kay DuBeginner
asked in Prepaid

Claim remaining balance

I was a Koodo prepaid self serve customer and I switched my phone to Fido last month. Is it possible to claim back my balance of my original account?I switched my phone right after I had paid for the koodo base plan so can I claim that money back as well?Who I should go to for help if I want to solve these problems? Thank you.

1
Allan M
1 year ago
Jem Span
Jem SpanBeginner
asked in Prepaid

sim card says unavaliable to activate

Hey all, I am trying to activate my husbands sim card. When I go into the setup page for it, to type in the sim card number I get a flag saying that the sim card is unavailable to activate.  He bought a prepaid plan and has been receiving emails from the company. even when I go to log in to the self serve his account and email is not recognized.  Any advise? 

1
D
1 year ago
Don Mullen
Don MullenBeginner
asked in Prepaid

hi just wondering if any one can unlock my phone from koodos

Hey is the imei  number 359367057251332/10I need this phone unlocked so I can use it with another company 

2
M
1 year ago
M
MB04Beginner
asked in Prepaid

Why was my plan cancelled when I'm paying for it?

I switched to Koodo ten months ago and got a prepaid plan with Canada-wide calling ($25/month), paid for by top-up vouchers offered to me by the customer service representative who handled our transaction. Two days ago, my phone ceased to work. Yesterday, I went to a Koodo storefront for an explanation and was told I had lost my number because I hadn’t paid for it because there was no credit card connected, yet I got my top-up voucher last week and my credit card was billed for it. Please tell me what is wrong and how to fix it.

1
Mayumi
1 year ago
Amber Dawn Charlton
Amber Dawn CharltonBeginner
asked in Prepaid

can i use a prepaid sim in an iphone 5

Can I use a koodo prepaid sim with an iPhone 5

1
Dinh
1 year ago
C
connormuthBeginner
asked in Prepaid

trying to use new sim card - email verification code not being sent

Hey,  Trying to register a new SIM card with my phone number, had to get a new phone.  It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted.  Have no idea what to do

4
Julia Koodo
1 year ago
E
EICphoneBeginner
posted in Prepaid

How do prepaid plans work ?

I’m new to prepaid plans and just activated one (Oct 21) for talk only (100 min). On the account it says Payment Due: Nov 20, 2021. I assumed prepaid plans mean you pay for the service that you need only when you need it, this due date seems like I have to pay every month just like on contract/postpaid plan.Do I need to pay every 30 days even if my minutes have not been used up ?Can I top up only when I have no minutes left past the 30 initial days ?What happens on day 31 if I don’t top up ? Do I loose my left over minutes ?

6
R
1 year ago
Vincent Elumba
Vincent ElumbaConnector
asked in Prepaid

Multiple Charges on my Credit Card

I am activating a new sim card and porting my old number to Koodo prepaid, but when I press “activate”, it wont process. I press the “activate” multiple times but nothing happen. However, my credit card was charge  7x. Now I am frustrated and planning to dispute this to my bank. How can Koodo charge me Multiple times and NOT successfully making my account? I also attached a screen shot of my bank transaction history, I have 7x pending transaction. 

11
Nezgar
1 year ago
S
SparkesyBeginner
asked in Prepaid

Cannot recieve phone calls, but can recieve voicemails.

Hello, I have a prepaid account an it was working fine until I stopped receiving calls and only got voicemails. I tested it out an called myself on my husbands phone. Can’t even see missed calls. Can’t even make phone calls when connected to the wifi, which I guess is normal with prepaid? I tried everything from taking the SIM card out, airplane mode etc. Nothings working. 

7
R
1 year ago
G
Gertie CoordinatorConnector
asked in Prepaid

How do I put all my numbers on one bill?

I have two Koodo prepaid and one Koodo monthly number and I would like all three numbers to be on one bill, either Telus or Koodo. What is the best way of doing this? Are there deals or data sharing?

3
Sophia
1 year ago
Iyuan Chen
Iyuan ChenConnector
asked in Prepaid

How Can I activate the Sim Card without Canadian Card...

Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number…Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me.Thank you!

9
Iyuan Chen
1 year ago

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