Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,418 Topics
10,566 Replies

N D

Are the prepaid booster minutes ever going to go on sale again?

I once got 1000 minutes for $20 and I am really hoping that happens again. Does anyone know if they release that deal on a cycle?

0 15 6

10 months ago

Shaunda Lillington

Network unavaible

New user. Bought a prepaid sim to add to my old samsung . Account in self portal says active but phone says unavailable network. I have taken the sim out and put it back as well as restarted the phone and factory reset the network settings....please help

0 20 11

10 months ago

Malik

I AM LOOKING TO BUY 45$ PLAN, BUT NEED TO ASK IS IT INCLUDING ALL TAX. OR IF THERE IS ANY TAX WHAT ARE THOSE AND WHAT PERCENTAGE. Thanks

0 6 2

10 months ago

Michael Perron

I received a text message with an offer to switch from prepaid to monthly. how can I do this online?

Online query

1 138 7

10 months ago

Heather Lott

Alcatel Onetouch won't allow me to see picture messages!

Solved

alcatel onetouch phone wont allow me to view recieved picture messages. i have clicked "download" cant find image any where on phone. plan says i have unlimited picture messages.

9 2799 29

4 years ago

Connie Doucette

I top up using my visa dept but still saying I need to top up

0 3 1

10 months ago

Ainhoa Lopez

Problem with my prepaid account

hello! i have almost 30$ in my prepaid account but I can ́t make any call and I can not receive any call either. What ́s the problem? my phone number is 403-XXX-XXXX.Thanks

0 7 3

11 months ago

Ashley

Online Booster Purchase Not Processing Through Online Account

I currently have a Galaxy S5. I have been with Koodo since March 2018 and setup automatic credit card payments for my Base prepaid plan for texting. When I first setup my account I initially purchased a Talk Booster for 100 minutes. I do not use voice all that much but now I need to Top Up my Talk B...

0 20 3

11 months ago

Sunshinee

Trouble Activating Prepaid Phone

Out of frustration, I've now come to posting on here. I've tried multiple times throughout the day to activate a prepaid phone with a newly purchased prepaid sim card. With multiple issues trying to progress through, such as the first encounter: self serve crashes after the second step, "select new...

0 31 4

11 months ago

kerrycase71@gmail.com

Collect Phone calks

How to accept collect calll

1 85 2

11 months ago

Shelley Werenka

I have had pre-auth set up on my phone for months but on self serve it shows that I still owe the money, what should I do.

Solved

Pre-Authorization

0 27 4

2 years ago

patricia poscente

Am in a hurry. Really want my phone activated

I want to have phone service for 5875947320, now I have a Koodo account already. Patricia Poscente pattipos@me.com

0 7 3

11 months ago

sjpark8478

Stop to use for prepaid plan

Hi I will go to travel for long term like two months. I am using prepaid plan. I also pay pre authorized every month for base fee. I just cancel to pre authorized for two months. After I come back, can I pay for base plan and still use my account(same number) ? If I cannot pay for...

0 18 2

11 months ago

Terri Byrd

Do unlimited Provincial calling include 1800 numbers

0 6 1

11 months ago

G Marr

Pre-paid login page is blank

When I pick the pre-paid login option I just get a blank page. Tried Safari and Chrome. I have used it many times in the past. This is the web address showing for the page: https://prepaidselfserve.koodomobile.com/

0 21 16

11 months ago

Chrisowhy New User

Auto Top Up Suspends phone service

I have been on auto top-up for close to 5 years now and today experienced loss of service due to Koodo's system not working properly! My monthly renewal was May 1st this month and I received the usual text about it renewing a day before. This morning, May 2, I left for work in the car only to...

1 45 5

11 months ago

Randi Katz

what is my email address and password for your koodo company

1 15 2

11 months ago

marcel goldstein

Stop texting customer early in the morning to your bill has been paid

Solved

Texting me early in morning . Have tried many time by calling customer service but no success

0 11 6

11 months ago

Eden B. Braza

Double charge for top up and another $11 what is that for?

$11 extra charges everytime i top up for my monthly payments

0 19 4

11 months ago

John Carlo Sylio

Get a refund on my credit

Solved

How to get a refund on my credit

1 131 4

11 months ago

terry nesbitt

Visa card

Solved

Got email saying, Your Visa Debit or credit card has not been registered on your account. Automatic top-ups were not activated on your account. Please try again using Self Serve . Having automatic top-ups on your account will save you 10% on your base plan when you r...

0 24 2

11 months ago

Niki Schoenberger

can't send or receive pictures

Solved

I have a Samsung S6 and it just started not allowing me to send or receive pics, I have my mobile data is on. Not sure why this is happening all of a sudden? Any ideas?

0 13 5

11 months ago

tribalrose

base plan not expired

Solved

I have a prepaid monthly plan with auto top up and renewal. I received the usual confirmation text for the auto top up and that my plan had bee renewed for another 30 days on April 26. Yesterday I got a test that my base plan expired emergency calling only. i can't even call *611 from my...

0 19 3

11 months ago

Larry Vogelaar

I have a Koodo payasyougo sim card I want to put money on it but can not seem to be able to the number is xxxxxxxxxxx

Solved

I need to know if I can still load my Koodo payasyougo sim card number xxxxxxxxxxx

0 6 4

11 months ago

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Dinh
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30 likes
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Goran
28 likes
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Dennis
24 likes
David AKU
20 likes

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Prepaid

2418 Topics

Are the prepaid booster minutes ever going to go on sale again?

Network unavaible

I AM LOOKING TO BUY 45$ PLAN, BUT NEED TO ASK IS IT INCLUDING ALL TAX. OR IF THERE IS ANY TAX WHAT ARE THOSE AND WHAT PERCENTAGE. Thanks

Master

I received a text message with an offer to switch from prepaid to monthly. how can I do this online?

Alcatel Onetouch won't allow me to see picture messages!

Solved

I top up using my visa dept but still saying I need to top up

Problem with my prepaid account

Online Booster Purchase Not Processing Through Online Account

Trouble Activating Prepaid Phone

Collect Phone calks

I have had pre-auth set up on my phone for months but on self serve it shows that I still owe the money, what should I do.

Solved

Am in a hurry. Really want my phone activated

Stop to use for prepaid plan

Do unlimited Provincial calling include 1800 numbers

Pre-paid login page is blank

Auto Top Up Suspends phone service

what is my email address and password for your koodo company

Stop texting customer early in the morning to your bill has been paid

Solved

Double charge for top up and another $11 what is that for?

Get a refund on my credit

Solved

Visa card

Solved

can't send or receive pictures

Solved

base plan not expired

Solved

I have a Koodo payasyougo sim card I want to put money on it but can not seem to be able to the number is xxxxxxxxxxx

Solved

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