Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,382 satisfaction
10,334 Replies

2382 satisfaction

Heather Lott

Alcatel Onetouch won't allow me to see picture messages!

Solved

alcatel onetouch phone wont allow me to view recieved picture messages. i have clicked "download" cant find image any where on phone. plan says i have unlimited picture messages.

Connie Doucette

I top up using my visa dept but still saying I need to top up

Ainhoa Lopez

Problem with my prepaid account

hello! i have almost 30$ in my prepaid account but I can ́t make any call and I can not receive any call either. What ́s the problem? my phone number is 403-XXX-XXXX.Thanks

Ashley

Online Booster Purchase Not Processing Through Online Account

I currently have a Galaxy S5. I have been with Koodo since March 2018 and setup automatic credit card payments for my Base prepaid plan for texting. When I first setup my account I initially purchased a Talk Booster for 100 minutes. I do not use voice all that much but now I need to Top Up my Talk B...

Sunshinee

Trouble Activating Prepaid Phone

Out of frustration, I've now come to posting on here. I've tried multiple times throughout the day to activate a prepaid phone with a newly purchased prepaid sim card. With multiple issues trying to progress through, such as the first encounter: self serve crashes after the second step, "select new...

kerrycase71@gmail.com

Collect Phone calks

How to accept collect calll

Shelley Werenka

I have had pre-auth set up on my phone for months but on self serve it shows that I still owe the money, what should I do.

Solved

Pre-Authorization

patricia poscente

Am in a hurry. Really want my phone activated

I want to have phone service for 5875947320, now I have a Koodo account already. Patricia Poscente pattipos@me.com

sjpark8478

Stop to use for prepaid plan

Hi I will go to travel for long term like two months. I am using prepaid plan. I also pay pre authorized every month for base fee. I just cancel to pre authorized for two months. After I come back, can I pay for base plan and still use my account(same number) ? If I cannot pay for...

Terri Byrd

Do unlimited Provincial calling include 1800 numbers

G Marr

Pre-paid login page is blank

When I pick the pre-paid login option I just get a blank page. Tried Safari and Chrome. I have used it many times in the past. This is the web address showing for the page: https://prepaidselfserve.koodomobile.com/

Chrisowhy New User

Auto Top Up Suspends phone service

I have been on auto top-up for close to 5 years now and today experienced loss of service due to Koodo's system not working properly! My monthly renewal was May 1st this month and I received the usual text about it renewing a day before. This morning, May 2, I left for work in the car only to...

Randi Katz

what is my email address and password for your koodo company

marcel goldstein

Stop texting customer early in the morning to your bill has been paid

Solved

Texting me early in morning . Have tried many time by calling customer service but no success

Eden B. Braza

Double charge for top up and another $11 what is that for?

$11 extra charges everytime i top up for my monthly payments

John Carlo Sylio

Get a refund on my credit

Solved

How to get a refund on my credit

terry nesbitt

Visa card

Solved

Got email saying, Your Visa Debit or credit card has not been registered on your account. Automatic top-ups were not activated on your account. Please try again using Self Serve . Having automatic top-ups on your account will save you 10% on your base plan when you r...

Niki Schoenberger

can't send or receive pictures

Solved

I have a Samsung S6 and it just started not allowing me to send or receive pics, I have my mobile data is on. Not sure why this is happening all of a sudden? Any ideas?

tribalrose

base plan not expired

Solved

I have a prepaid monthly plan with auto top up and renewal. I received the usual confirmation text for the auto top up and that my plan had bee renewed for another 30 days on April 26. Yesterday I got a test that my base plan expired emergency calling only. i can't even call *611 from my...

Larry Vogelaar

I have a Koodo payasyougo sim card I want to put money on it but can not seem to be able to the number is xxxxxxxxxxx

Solved

I need to know if I can still load my Koodo payasyougo sim card number xxxxxxxxxxx

Alyce L Garrity

Do you take DISCOVER?

Solved

sarah

Not getting all incoming texts on a Galaxy 5s

For about 5 months I am not receiving about %20 of my incoming texts on my Galaxy Samsung 5s. I have called Koodo twice, they have tested it, restarted and boosted the network for me with no results. I have turned it off and on. Took out the sim. Nothing. Everything else on the phone works fine.

Carman Townsend

Got notice top up is do , when I try to log in they keep telling me my user name & password are wrong.WHY?

Solved

Steve Rock

topup voucher PIN not working

Solved

just bought from Sobeys. Using the "RRN 111222333444" number on receipt, get this error: Voucher # 111222333444 could not be processed. Please verify the Top-up PIN and try again. Same problem trying over the phone.

Claire

haven't received verification email

Solved

Its been about 24 hours at this point I have checked all email folders I got an activation detail email about 2 hours after I setup my account and the phone but still no verification email.So obviously it has the proper email because I got the activation email that also said I would get th...

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