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Prepaid

All discussions about Koodo Prepaid.

170 Topics
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Prepaid phone

I tried to add time to my sons prepaid phone but it says the number is invalid. How to I fix this

promo code

Can someone please help me with a free promo code please would really appreciate it.

airtime voucher

Hi. I bought a Koodo SIM Card with airtime voucher included.How do I activate the $20 voucher? I don't see an actual top up pin included in the SIM card I bought online at Amazon.Thanks

expiration of minutes

What happens to any unused minutes on my basic plan at the end of the month. I am not talking about add-ons just the basic 100 minutes on my plan does it carry over or will I start with another 100 minutes at the start of the next month.

Can I use an unlocked iPhone SE (2nd generation) with a Koodo prepaid plan?

I’m thinking of getting an unlocked iPhone SE (2nd gen), but I want to confirm if it will work with Koodo prepaid BEFORE I buy it. When I look through self-serve FAQs it asks me to put in the phone’s IMEI, but I don’t have this since I haven’t yet bought the phone. Can you please confirm?-JM

invalid sim error on prepaid activation

I bought a prepaid sim card at a telus store (it says prepaid on front). I am trying to activate it at activateprepaid.koodoomobile.com but get an invalid sim error. Can anyone tell me how to resolve this?

Can't Access Booster Add-On

I have been a prepaid customer with Koodo since June of last year. When I activated my account, I also purchased the Canada-wide Talk Booster 600. This month, for the first time since switching to Koodo, I ran out of my normal minutes. Now, I can’t use my phone because it’s not accessing the 600...

Unable to add minute booster to prepaid account

I signed into my prepaid account and went through the steps to add another 600 minutes like I always do. I finished the steps and paid for the top up but my phone still does not let me make calls.

Roaming on prepay

Hello, If I have a prepay line and travel to Asia, will I be able to receive text messages over there?? Thanks.

unknown "web" charges in middle of the night

I use the prepaid phone with add ons and I keep getting charged for data usage in the middle of the night when my phone is not in use and I can't find out what these are for. I have all of my apps shut off so they don't use any data, the only thing that uses data is messenger. These unknown charges...

Another day having a chat with Koodo

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe. 8 moths later I am back t...

Top-up unchanged following plan change

Hello, Recently updated plan for increased bandwidth per-month, however auto top-up remains at previous levels. Tried to remove and re-instate auto top-up, however remains the same. What can one do to correct for matching new plan? Thank you, Chad

call control on prepaid phone

I have a Koodo prepaid account. Can I use Call Control? The steps in the article you posted on what is call control don’t seem to apply: “You can add Call Control through Self Serve. Login to your account and under the Self Serve tab, go to “Mobile services,” find “Call Control,” and click “Manage....

Koodo Prepaid Card

I Recently Bought A few of the koodo prepaid cards and cant use them because i am a pre paid customer im not sure what i should do with the cards now. i cant return them to where i bought them

buy phone

Dear Koodo, I would like to buy a phone and sim card pre paid. It is possible to order on your website? I just arrived in Canada and I am in quarantine for 14 days. I would like to have more information. Please let me know. Beste regards, Denyce

Prepaid & 911

I am aware that deactivated cell phones can still connect to 911 as long as they are close enough to a tower and the phone is charged. Will a Koodo prepaid phone still connect to 911 even if there are no funds on the account? I was not able to easily find an answer regarding Koodo's prepaid phones...

Upgrading base plan on pre-paid- do we get credit for the current plan already paid for?

Hi, I have koodo pre-paid for about 8 years and loved the service, and my base plan of $15 automatically renewed on July 3. I would like to change the base plan, and the new one is more expensive, it seem that we have to paid for the full amount for the new base plan right out of the gate. So th...

Phone Number

So i bought and activated a sim card and plan at walmart but i lost the paperwork with the phone number on it .now what?

Incoming calls - prepaid while travelling

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call...

US. Roaming Talk Booster 25

Why every time my husband uses our phone for long distance it says we don't have sufficient talk time which isn't true....U.S. Roaming Talk Booster 25 12 used 13 minutes Active

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