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Prepaid

All discussions about Koodo Prepaid.

2,416 satisfaction
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2416 satisfaction

Lily Ellis

Current Prepaid Promotions

Solved

Are the prepaid promotions for new customers only? I tried to switch to the $45 with 2 gb, but that offer did not come up once I signed in. I don’t see that it says new clients only. Also if I do switch will i keep all my current boosters? I have talk minutes, data, and all the US data, talk and tex...

You-Do-Not-Know-Who

Very descriptive error

Solved

Chris T

My phone wont send or recieve calls

Solved

So I just got a new Alcatel flip up phone that came with a koodo sim card for prepaid. So I activated the card, installed it, and everything seems to be in order but I can't send or recieve calls. When I try to call the phone i get a a dial tone and when i try to make a call wtih the phone i get a m...

j-beda

register new prepaid SIM and new account - can't log in?

After figuring out how to read the stupid numbers properly from my credit card, I have finally managed to use a newly purchased Koodo SIM to create a new account and start the transfer of the phone number from the previous provider. I have helped people do this in the past and do not recall any part...

vicki russell

My phone won’t let calls through

Koodo’s not Helpingp

Alexander von Westerholt

Buying new phone, keeping prepaid plan.

I am attempting to buy a phone online via the webstore. I am a prepaid plan holder and so I click on the phone I would like to purchase, and then it prompts me to choose a plan. I don't want a plan, I have a prepaid plan. I just want the phone...

Vera Muradova

SIM not valid

I bought a new SIM for a prepaid plan as I was paying $ 34.50 at the beginning of every month which had to be a postpaid, now when I wanted to correct it and start a real prepaid I had to get a new SIM but when I was activating it online I was getting the answer 'the SIM number you entered is not va...

Allisin Wright

cell phone

I have a cell phone and I would like to know if I am able to get another one

Taalib

Is it possible to activate prepaid sim from another country ?

Hi, Is it possible to activate a new prepaid sim from another country (Ex. from italy)

Jennifer Smith

Double paid my prepaid account and now have no service

I have prepaid plan and paid my normal monthly plan of 15.00. I then added another 25.00 to upgrade to the next plan up on June 13 and service is not working at all. Can you tell me where my over payment is?

joseph_1986

Billing glitch

Solved

Hello, I'd like to know if anyone has experienced a similar situation to mine, and how (if possible) it was resolved. My wife and I activated our Prepaid accounts around two months ago using my father-in-law's credit card, while I was waiting for mine to be issued. He also has a Prepaid account, a...

Jennifer Smith

Double paid my prepaid account and now have no service

I have prepaid plan and paid my normal monthly plan of 15.00. I then added another 25.00 to upgrade to the next plan up on June 13 and service is not working at all. Can you tell me where my over payment is?

Deanna Hutchings

My phone was broke so I got a new one and put my sim card in it now I need to activate my phone but it won't let me

Both phones are Motorola

Rhino

Data booster nearly used up - do I need to buy another or will it top up automatically?

I have been with Koodo for almost 3 years now. I have a very basic prepaid plan. The basic plan tops up automatically but I bought my first data booster (500 MB) a few months back and it is nearly used up. Will it top-up automatically too? Or do I need to buy another data booster manually? I actua...

현경 장

change base plan

Hi I just topped up my account. I chose wrong base plae. Would you change mine from 40 to 45 please?

Jack Batten

Help I can’t switch my prepaid to the promotional plan

I’m trying to switch to the $25 Canada wide text and talk plan but I can’t find where to do that

Birgit Schafzahl

How can i quit my prepaid phone plan?

Solved

Dave

Can you have a SIM card sent to a US address?

I'm traveling to Newfoundland from the US. Can I have a Kudoo sim card sent to my US address?

Mike Geneal

International Roaming on Pay as you Go plan

Can I add International Roaming to my pay as you go plan

Carol

Cancelled Cell Phone

Solved

I cancelled my prepaid cell phone in store AND made sure the final bill was completely paid in February. Apparently they have no notes from when I went into the kiosk to cancel it. I moved away from Canada mid February, now after 4 months I just got an email (first email) saying I have $299 o...

Frances Doerfler

koddo its costing me more then its worth

My data is gone in 5 secs i have spent over 2000 dollors atleast on it in the last 10 to 12 months and my pre paid plain im just kinda done with getting screwed

Julianna James

Customer Service end in employment where emails are not getting sufficiently sent

I've submitted to get a email verification sent to myself from you guys so I can change my password and top up my data before I have none and I still haven't got it, it's been 45mins!

keisha bolton

How can you get the hostory on my data

Trevor Swizzle New User

What will happen if I just stop adding funds to my account?

I have the basic $15 a month, for unlimited texting prepaid plan. If my account balance goes to zero, and I'm owing $15 for the next month, what happens? Will my texting/calling/data all be disabled? Or just my texting? Or will it still be enabled, but I'll just end up OWING $15 more each month unti...

vin vin

replace a bad sim card

how to replace a bad sim card, can i get it delivered for free, will store charge for replacement

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