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Retrieve prepaid phone number


My issue is that I lost my cell phone recently and have not found it, I have accepted that I will not get it back and have gotten a new phone. What I am wondering is, if I purchase a new prepaid SIM card, will I be able to retrieve the phone number I had connected to the phone I lost? Is there a fee I can pay? I have full access to my Koodo log in/self serve and have found upon there that I have until August to top up. Is it possible to add this new SIM card to my current account? Any help is MUCH appreciated, thank you!!

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Best answer by Allan M 13 May 2022, 04:39

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Userlevel 7
Badge +4

Yes! You’ll just need to pickup a new prepaid SIM card and then login to your Koodo account and click phone services then click change SIM card and follow the steps to perform the swap!

Userlevel 7
Badge +4

Your previous balances will also be intact as long as you top up before that expiration date.