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I just got a prepaid account activated.  I selected my PIN during this setup process.

Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.

How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)

Thanks

I just got a prepaid account activated.  I selected my PIN during this setup process.

Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.

How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)

Thanks

You should be able to change it on your Self-Serve account. Have you tried logging in and see if the option is available? 

Yes - I’ve looked on Self-Serve and couldn’t find anything.  And there’s nothing really posted on the help articles and community chats.

You know, I’m a bit rusty with prepaid now, but I believe you will need to contact Koodo to change your PIN - I know you do with Public Mobile. You can actually ask the rep to change it for you during a call, and they’ll try to verify your account by asking questions only you could answer. Then they should give you the ability to pick a new one.

Paging @BobTheElectrician the prepaid king to verify if what I just said is true :)

There’s no option to change your PIN online, but DO go into self-serve, click on Change Security Question and make note of your current answers. You will have to contact Koodo and the rep will probably grill you on those questions.

Thanks BobTheElectrician and Sophia.  Much appreciate the quick replies.

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