Skip to main content
Koodo Community
Question

Switching pre-paid plans mid-cycle


Steve Mallion

If I switch from the $15 “unlimited texting” plan to the $15 “100 minute” plan mid-cycle, will I get a prorated refund on the unlimited texting plan?

And, will I get the 250 MB of data even though I am already signed up for auto top up?

Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Timo Tuokkola
Forum|alt.badge.img+4

If you change plans mid month you will NOT be refunded for the unused portion. You'll need to wait until the last day or two of your plan to make the change.


Forum|alt.badge.img+4
  • Mobile Master
  • 13561 replies
  • May 16, 2022

I'd like to think the data bonus includes people already signed up but you never know. I'll flag a Rep to confirm.


  • 0 replies
  • May 16, 2022

Hello @Steve Mallion! The Automatic Top-Up bonus data is available for anyone who gets a new rate plan, both new and existing customers, so you should receive the 250MB when you switch to the new plan.