Skip to main content

Prepaid

All discussions about Koodo Prepaid.

  • 330 Topics
  • 1,397 Replies
330 Topics
Adam N.
Adam N.Connector
asked in Prepaid
Alaska Roaming

Hi, I am on Koodo prepaid, and I have US roaming (data, voice, and texts) addons purchased and activated.I am in Alaska (Anchorage) and my phone is not connecting to any network(AT&T is available, but says can’t connect)Phone is a Pixel 3A, with eSim cardPlease help!

3476
C
2 years ago
Natasha V
Natasha VBeginner
asked in Prepaid
Will my renewal date change if I top up too soon?

I didn’t top up my account on August 4th when the base plan renewed. If I top up my account now, will I have to top up again on September 4th, or will my base plan change to the date that I topped up?  I don’t want to waste money by topping up now and only getting 10 days of use. 

1341
Sophia
2 years ago
Marina Radman
Marina RadmanBeginner
asked in Prepaid
Prepaid SIM card activation

Hi, I have bought Koodo prepaid SIM card, but I am unable to finish payment, since I do not have credit card or debit Visa  issued in USA/Canada. All I have is debit Visa issued in Europe, which is not suitable for payments.I am a newcomer in Canada, and need phone number as soon as possible.Can I go to a Koodo store, ask for activation assistance and pay with cash?

2352
Marina Radman
2 years ago
LizieD
LizieDBeginner
asked in Prepaid
Forgot My Self-Serve Email address.

How do i go about getting into my account again.

1461
M
2 years ago
Q
QirekConnector
asked in Prepaid
No internet access although I have more than enough data

Hello! I got my SIM card here in Montreal and I have a 30-day prepaid plan which includes 3 GB. I’ve spent only half of that amount, and yet I’ve faced many issues to access internet since yesterday.  I can’t even use the browser and I made sure that everything’s set up right on my phone, just like when it was working. Also, the fact that the website’s a mess (I had to set up a new account to have access to the community because it wouldn’t allow me to do so with my Koodo one). Plus, I’m upset for the fact there’s no direct way to communicate with Koodo and there’s no mobile app, which makes checking info a tough task.

97715
Dinh
2 years ago
A
anewBeginner
asked in Prepaid
porting out wireless home phone number

I can not port out my wireless home phone due too a flaw in the Koodo system. Koodo treats my home phone like a cell phone, They send a text to authorize the transfer but home phone does not have text service. Thus, the request fails. I called Koodo several times to manually authorize the transfer with no luck.Is it possible to use the home phone sim card in a spare cell so it can handle text message? I tried but the sim card need a pin code.  

5595
Z
2 years ago
Chrissi Sporer
Chrissi SporerBeginner
asked in Prepaid
Top up - how often?

How often to I have to top up my account for the sim to stay active and not loosing my number?(I want to travel for a few months outside of Canada and I have a prepaid sim).

941
Timo Tuokkola
2 years ago
Lorna Gail
Lorna GailBeginner
asked in Prepaid
voice-mail

how do I access my voice-mail? 

722
D
2 years ago
F
flyersfanLeader
asked in Prepaid
Texting In the US

I am a Prepaid customer, currently in the US. (Nebraska). I have the US Roaming Text Booster. For some reason, I cannot send or receive texts. Does anybody have any suggestions? Do I need to purchase a Roaming Booster? Any advise is appreciated. 

1422
BobTheElectrician
2 years ago
T
TimRConnector
asked in Prepaid
What's the secret to accessing _Koodo Assist_ for my PREPAID Koodo account?

It’s so very frustrating… I keep getting redirected to login even though I am already logged into both my Koodo Prepaid account and into the Community page. Of course the Community page requires a different password, because why not. When I try to login using exactly the same Uid/password that worked only moments ago, I get “userid and password do not match, try again”. Say what?I’m ready and willing to work with the tech team at Koodo / Koodo Prepaid to get this simplified. Surely I’m not the only person having this problem.Tech track: I’ve tried both Firefox and Chromium browsers. After I cool down I’ll try either/both with add-ons disabled. I have 3 trouble tickets open, I’m just trying to get any update info on 1 or more of them.I’ve been a long-time Koodo customer, I want this to work for everybody, including family members and friends who are not as geeky as I am.

3218
Sophia
2 years ago
D
dan.belyeaBeginner
asked in Prepaid
Voicmeail

hi am looking to switch my voicemail from french to english. 

721
Allan M
2 years ago
Hing Szeto
Hing SzetoBeginner
asked in Prepaid
telus prepaid to koodo starter plan

can i keep my existing number from telus prepaid to koodo starter plan

2692
M
2 years ago
Ricardo Boscan
Ricardo BoscanBeginner
asked in Prepaid
Prepaid to Postpaid

I have been with koodo prepaid for 10 years, currently trying to go from pre paid to post paid.  Is there any loyalty plan or special plans or discount for this type of situation?

2313
R
2 years ago
Max Laverack
Max LaverackBeginner
asked in Prepaid
Can I keep my pre-pay sim active without topping up?

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

2581
Allan M
2 years ago
S
SpagsConnector
asked in Prepaid
How do I get a printout of my call history?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

4215
R
2 years ago
Pmll
PmllOrganizer
asked in Prepaid
add cellular plan

I am a self serve prepaid customer using my usual Koodo SIM card.  I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

15111
Pmll
2 years ago
Parham
ParhamBeginner
asked in Prepaid
Prepaid Top-up Voucher

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

4356
Dinh
2 years ago
B
Bry4nn4Beginner
asked in Prepaid
how to recieve collect calls from a insitution

My boyfriend is in drumheller penitentiary and he's been trying to call me through a collect call but my phone doesn't even ring or let me know anyone is trying to call me collect  is this a setting I can change on my phone or possibly something to do with my plan? Thanks.

12342
Bernard Koodo
2 years ago
B
Breann SiaBeginner
asked in Prepaid
about my prepaid sim card

Im going to go to the Philippines for a vacation for 2 months. If I top up my account there, would the server allow me to do that? Also, how long since my last top up will the card be deactivated?

763
Sophia
2 years ago
P
potatohasBeginner
asked in Prepaid
Activate new PREPAID SIM while in USA

If I am located in USA, am I able to activate a new line and immediately start roaming?

3163
BobTheElectrician
2 years ago
J
John GoldenBeginner
asked in Prepaid
account take over or account high jacking

is there any way to prevent mobile phone account take over or highjacking of my Koodo phone number? SIM Card Swapping:Swapping a SIM card is a legitimate service offered by mobile phone carriers when a customer buys a new device, and the old SIM card is no longer compatible with it. Fraudsters can abuse this service with a relatively simple hack. In a SIM card swap scam, a fraudster uses social engineering techniques to transfer the victim’s mobile phone number to a new SIM card. The fraudster contacts a customer’s mobile phone carrier and impersonates the customer, convincing a call center agent to port the mobile phone number to the illegal SIM card. As a result, the user’s banking app can be activated on the fraudster’s phone. If the bank’s authentication mechanism includes text messages as a means of delivering one-time passwords, then taking over the victim’s number becomes an attractive way for a criminal to perform fraudulent transactions, add payees, or perform other operations

1841
Allan M
2 years ago
G
gregormConnector
asked in Prepaid
Changing my SIM card - Invalid?

I’ve had a ‘new’ phone for a few years now and never activated the sim for it, but when I try now in the: Change SIM Card setting it says “Invalid SIM number; please check the 19-digit number entered”. If I try in the Let's get started with activating your Koodo Prepaid account! it says “SIM card number is not available to be activated”It’s the right code, I have no reason to think it’s not a prepaid sim… 

54310
Victor Cretu
2 years ago
Brose Halley
Brose HalleyBeginner
asked in Prepaid
Can't receive calls or text

I can’t receive calls or texts.I rang my number from skype and it is going straight to voicemail.I can’t contact Koodo support because the only way is to schedule a call back, and I can’t receive calls! Absolutely ridiculous and shocking customer service.Does anyone have any suggestions on why this may be and how I can fix it? I’ve already turned my phone off and on which hasn’t helpedI’m with prepaid $25/month for 500mb plan, Iphone 13 Pro

2745
B
2 years ago
Ted B Morris
Ted B MorrisBeginner
asked in Prepaid
base plan

My 100min base plan has used all it’s minutes. Does it begin to use the Booster Add-On minutes for Canada Wide Calling or is the phone locked until I ‘top up’.

1073
Sophia
2 years ago
C
Clar SweetappleBeginner
asked in Prepaid
wireless home phone voicemail password

I have a Koodo WF723 Home phone but have forgotten my voicemail password. How can i reset the password or disable the voicemail?

4243
M
2 years ago

Leaderboard

Terms & Conditions