All discussions about Koodo Prepaid.
- 298 Topics
- 1,193 Replies
Hi so my base plan that I’ve been using regularly has been fine, my data was working yesterday but I tried using it tonight and it wasn’t working, so I logged into my pre paid account and it says my base plan is expired. I still have data left and it doesn’t need to be renewed for another few days, plus my calling and texting still works so I’m confused as to why my data isn’t and why it says it’s expired.
Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe. 8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business! I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo
When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?
I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”. The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).
I have been in the $45 prepaid plan. Today I topped up $55 in order to get a bigger prepaid plan. I didn't change the plan yet. After I topped up ,I found the regular monthly plan is a better deal and I wanted to switch to the regular monthly plan of $50 12Gb. I haven't done that either... Because What can I do with the$55 in my prepaid account balance? Being wasted?Thank you for your help? By the way, my daughter is also in a prepaid plan , if that can help.
Recently switched to Koodo prepaid for talk & text. Plan says it includes unlimited international text & picture messaging. Problem I’m having is that unable to receive pictures and send pictures. Is there a setting I’m missing? HELP going insane trying to figure this out. (Had same service with another carrier, and was able to receive and send pictures, no data plan).
Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about? I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM.
My wife and I each have our own Koodo phone (2 phones) but we are making changes to our email arrangements. Now we have one shared email address. I changed my user profile and login is OK but my wife’s profile is not accepted bcos the email address is already in use. Of course, it is. So, how can I change her user profile or should I leave it as is and Koodo can’t contact her?
2 days ago I bought a Koodo phone and have been trying since to activate the sim card that came with it. Everytime I get up to the payment step, I press finish and activate and the page does not move forward, only refreshes. I've tried with both my credit and debit visa vard. Even went to the store to buy top up vouchers and it still won't work
I just signed up for a Koodo pre-paid account for my wife. We did it at the Koodo store. I got a new sim card and would like to keep the same phone number. I currently have a Koodo account with two phones in my name. One that I use and the other is my wife’s phone. When we got the sim today and signed up for the pre-paid plan, it was done in my wife’s name. She now has a new account with the pre-paid plan. Do I have to cancel the plan in my name for my wife’s phone or will it be done automatically?How do i go about transferring my wife’s old phone number to her new sim.I went through koodo’s “ Let’s get started with activating you Koodo prepaid account” page to transfer the number, and realized that the pre-paid is already active when it said that the sim was unavaliable to activate. The next step on the page is to transfer the phone number. I can’t get there because the sim was activated in the Koodo store. So how do i transfer the number and how do I sign up to pay monthly for the
I just switched from Prepaid to Post paid. 2 questions:I am in the middle of the billing cycle for my prepaid, can I get a refund/credit? I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.Thanks.
I was a Koodo prepaid self serve customer and I switched my phone to Fido last month. Is it possible to claim back my balance of my original account?I switched my phone right after I had paid for the koodo base plan so can I claim that money back as well?Who I should go to for help if I want to solve these problems? Thank you.
Hey all, I am trying to activate my husbands sim card. When I go into the setup page for it, to type in the sim card number I get a flag saying that the sim card is unavailable to activate. He bought a prepaid plan and has been receiving emails from the company. even when I go to log in to the self serve his account and email is not recognized. Any advise?
I switched to Koodo ten months ago and got a prepaid plan with Canada-wide calling ($25/month), paid for by top-up vouchers offered to me by the customer service representative who handled our transaction. Two days ago, my phone ceased to work. Yesterday, I went to a Koodo storefront for an explanation and was told I had lost my number because I hadn’t paid for it because there was no credit card connected, yet I got my top-up voucher last week and my credit card was billed for it. Please tell me what is wrong and how to fix it.
Hey, Trying to register a new SIM card with my phone number, had to get a new phone. It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted. Have no idea what to do
I’m new to prepaid plans and just activated one (Oct 21) for talk only (100 min). On the account it says Payment Due: Nov 20, 2021. I assumed prepaid plans mean you pay for the service that you need only when you need it, this due date seems like I have to pay every month just like on contract/postpaid plan.Do I need to pay every 30 days even if my minutes have not been used up ?Can I top up only when I have no minutes left past the 30 initial days ?What happens on day 31 if I don’t top up ? Do I loose my left over minutes ?
I am activating a new sim card and porting my old number to Koodo prepaid, but when I press “activate”, it wont process. I press the “activate” multiple times but nothing happen. However, my credit card was charge 7x. Now I am frustrated and planning to dispute this to my bank. How can Koodo charge me Multiple times and NOT successfully making my account? I also attached a screen shot of my bank transaction history, I have 7x pending transaction.
Hello, I have a prepaid account an it was working fine until I stopped receiving calls and only got voicemails. I tested it out an called myself on my husbands phone. Can’t even see missed calls. Can’t even make phone calls when connected to the wifi, which I guess is normal with prepaid? I tried everything from taking the SIM card out, airplane mode etc. Nothings working.
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