Plans & Add-ons

Hello,Two questions:I saw a post in here regarding the $15 plan and unlimited incoming calls, the response was they are unlimited for prepaid but not post paid (or vise versa), how can I tell if I have the prepaid or post paid. Should I still be able to send/receive text messages (non sms)  if I am NOT on WiFi and my 250MB is reached ( data is on hold with Shock protect - which is great btw).  Seems my kids are only getting text once connected to WiFi even with cellular service on but data is on hold.   

I’ll travel to Europe shortly and understand that roaming will cost me $15 a day. What is not clear is this: When I call a number in Europe, is it the same as if I would call from Canada? Same charges apply on top of the $15? And I have to dial the country code, area code and phone number?And if somebody in Europe calls me on my Canadian cell-phone number, what if any charges will apply? To them? To me? Do they have to call my number starting with the US-Canada country code? 001 in Europe.Any clarification much appreciated.thanksMatt 

Just checking in to see if I can use my cellular data iPad for the koodo tablet plan.

Do I have to cancel my membership and begin again as a "new" customer in order to switch to this plan? Seems silly I can't switch to it despite being with Koodo for 13 years.

I have unlimited international messaging, will I be charged roaming if messaging in Germany back to Canada?

How do I get my phone plan updated to call US numbers while here??

I have 1000 free minutes to the UK.  I am manually tracking these.  I have used 266.  This month I have been charged $3 for international minutes.  I have not made any international calls, except one to the UK.  Why is this charge suddenly showing up.  The bill shows that I have free international minutes.

Does Koodo have an unlimited calling or texting plan or add-on with the US? I can’t seem to find anything on the Self Serve portion of the site. Thanks

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

We have the easy roam international roaming add-on as part of our cell coverage however when we were in Ireland and tried to text ROAM to 7626 we were not able to add it.Very frustrated with service!

Hello, So I am currently on an $50 plan with Koodo with my own phone that I brought over. It has started to give me issues, so I started to look into getting a new phone especially with the Spring sale that Koodo is having right now. I am thinking of getting the phone with the Tab Plus so as to not have to pay an exorbitant amount upfront but when I sign in to my self-serve the Tab Plus option isn’t given. I have come to understand that you need a $55+ bill to be in the Tab Plus.  My question is can I upgrade to Tab Plus online and be able to get the phone deal right away or would I need to wait a billing cycle ? Also what is the benefit of Tab Plus in comparison to the other Tabs like what is the difference?  Thank you so much!

I have a $35 phone plan, unlimited messages and calls, as well as 3 GB shock free data. The problem is that, I’m being charged $40 and only getting 2 GB data, as far as my phone shows when I click on the data tab. Anytime I try to switch to a cheaper plan, the only 2 options I get are $50-$55 plans, nothing cheaper or even less or similar to what I have now. Anyone have any idea what’s going on? The help-bot is utterly useless for specific things like this

Hey there,Normally before going overseas I pause my plan calling Koodo but this time I forgot and I’m already here (I can’t call them since I’m already overseas)Is there a way I can contact them like via email to ask them to pause my plan until I’m back? I only remembered now because I just got charged. Would I get refunded for the plan if I do so ? Thank you!

I have been on Koodo $15 Prepaid with automatic top-up  for many years . Can I change to the current new $15 Prepaid with added 250MB monthly bonus without losing my current 10% discount from having automatic top-up ?Thanks 

Is there a reason that this Android Phone that Koodo sells can’t be activated? It’s been waiting to be activated on my phone for some time.I don’t see it on the list, however this phone was purchased straight FROM Koodo themselves, it’s Android.If it Can’t be added, is there a reason there’s no warning so people aren’t wasting their money?When might be be added?

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!  

Hi All,I am new here. I have a Samsung S22 Ultra which i bought unlocked from USA. I have activated the visual voicemail addon- $5. I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. S21 Ultra is listed. So, I assume mine may work. Am i missing something? Help me please.  Thank you all. 

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex

Hi! I'm moving into Montreal and I'm interested in having the cheapest plan with calls and texts(no data) I think it costs 15 dollars. I have a Samsung s21 ultra but i want to use the esim for this plan. Is this plan available for eSim?

Can I change my plan from 4gb to 15gb for 1 billing period only?

Does Koodo have a feature to move my Koodo number to the Internet temporary, then, I will cancel it.I’m going to states but I need to keep my Canadian number for 12 months. I just want to access it over the internet.Alex

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

Is the data in a data plan for upload/download (interchangeable), or only one way? Ex: if I get a 5GB data plan, does that mean I can upload 5gbs? And if so, can I additionally download 5gbs, or does upload capacity take from download capacity? If upload capacity has a different limit than download, where can I find what the limits are? I haven't been able to find any info on this when shopping plans. Thanks

Hi, I’m adding new line to my account.quick questionsCan I buy SIM card from store first then add new line on online to avoid $50 setup fee, instead of waiting for SIM card in mail? but there is no way to remove SIM $5 from my cart…Before completing the order, it asks me to confirm the shipping address and phone number for SIM card but my phone number is showing as (604) 111-1111  which is not my phone number.should I just ignore that and go to next step?When do I get to pick the phone number? I’ve done up to payment and next step is finish but no where asked me to pick my phone number yet.