Plans & Add-ons

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex

Hi! I'm moving into Montreal and I'm interested in having the cheapest plan with calls and texts(no data) I think it costs 15 dollars. I have a Samsung s21 ultra but i want to use the esim for this plan. Is this plan available for eSim?

Can I change my plan from 4gb to 15gb for 1 billing period only?

Does Koodo have a feature to move my Koodo number to the Internet temporary, then, I will cancel it.I’m going to states but I need to keep my Canadian number for 12 months. I just want to access it over the internet.Alex

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

Is the data in a data plan for upload/download (interchangeable), or only one way? Ex: if I get a 5GB data plan, does that mean I can upload 5gbs? And if so, can I additionally download 5gbs, or does upload capacity take from download capacity? If upload capacity has a different limit than download, where can I find what the limits are? I haven't been able to find any info on this when shopping plans. Thanks

Hi, I’m adding new line to my account.quick questionsCan I buy SIM card from store first then add new line on online to avoid $50 setup fee, instead of waiting for SIM card in mail? but there is no way to remove SIM $5 from my cart…Before completing the order, it asks me to confirm the shipping address and phone number for SIM card but my phone number is showing as (604) 111-1111  which is not my phone number.should I just ignore that and go to next step?When do I get to pick the phone number? I’ve done up to payment and next step is finish but no where asked me to pick my phone number yet.

I’m a current CMlink user. If I switch to Koodo, do I need to get a new Koodo sim card? Or can I still use my current CMlink SIM card? In addition, beside IMEI and CMlink account number, is there anything else I need to switch my number. Do I need to do any activation after switching? Also, I’m currently in China. If I switch to Koodo, will I able to receiving text messages from Canada? What is the service charge?

I have a plan where I don’t get, use, or pay for data. I’ve never used it. I have a data block on and am wanting to take it off. I send and receive pictures via text using Wi-fi currently (with the data block). If I took off the data block, would sending and receiving pictures via text use data and put me into a deficit? Or can I just live my normal life since I don’t have any data in the first place and I can save $3/mo for a redundant charge? I don’t know much about data.    Thank you very much to anyone who has input!

Hi, I added the “Data Block” to my son’s line for $3 month, with hopes I could turn his data off while he was in class. His data is now off and texting works but I can’t find where to Un-pause or Pause the data. Self Serve says he is out of Data although he has only used a fraction of it and only option is to add more data for $$.

I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again? 

Hello, I used to be able to change my plan whenever I needed. After changing to this plan, I can’t downgrade to anything lower: ”$50 12GB UL min Plan SFDPrice per month: $50.00 (CAD)Service effective on: September 15th 2021” Any options or do I have to wait until September 15th 2022? $50/month just feels like a lot to spend when there are so many other services that want my money too.

I touched the add3 button on my text message as by accident and it added an extra 3gigs for 10$. I want to remove it but can't in the self serve .. it says it's there in overview, but it's not when I want to manage!  

Order for new plan appears in cart although no option to click to pay.  I don’t need a new phone. I only want to change the plan. The page doesn’t give an option to click “next” or “continue” so i can pay for the order. It’s asking me for an order number, although I wasn't’ given one. How can I pay so I can complete this order online?Thank you, Rita

I’m a prepaid customer using the $45/month plan with 4.5GB data. I finished the available data before the renewal date and I’m not sure how buy more data. I would like some instructions on how to go about it.

I’m going to the US for 3 days. May only need to use SMS. The pay-per-use rate is listed as $10 per 100 outgoing texts. Does this mean I pay $10 no matter what and can send up to 100 texts?In other words, if I only sent two texts, do I still pay $10? If this is the case, Easy Roam is obviously the way to go.Thanks!

Our trip will be longer than 30 days. Can we renew the plan while we’re in the States?

Hi, I am current prepaid user of Koodo. I have one question about U.S roaming data booster. If I buy that booster, can I use data right away once I land in U.S? I don’t need to phone and text service in U.S, I need just for searching something by data. Is there any extra fee I need to pay in advance or need to go Koodo to add some plan? I am going to stay 4 days in U.S next month. My friend told me that I need to prepare something else. can you give me some tips?  Thank you for your time! P.S If I need to pay extra, what kind of service I need to heads up?  

is it possible to finance/upgrade my iphone while keeping the same plan?

Hello,I haven’t added any add-ons while I was in Canada. I’m trying to activate roaming from Armenia, added international roaming add-ons and easy roam, but still can’t connect to the network.How can I solve this problem?Thanks.

My plan is supposed to include data (have email for confirmation) but it still does not show.  I can’t find a number to leave a message for callback.  Is this still available?  How do you talk to someone?

HelloI recently ported my number to Koodo because the Service Provider I had didn’t have coverage in my new place. I was able to call Koodo Shop and they assisted me with the porting which came at a $50 cost nonetheless. But the max data I could get was 15GB. I accepted it because I was desperate at the time for network coverage and data.At the moment, I needed a bit more data but I could not find any option in my Self Serve to upgrade my data plan to a much more bigger one.Does anyone know how I can go around this and be able to upgrade to a bigger data plan?Thank you all for your suggestions.

Can you please advise whats the best Add_on I can opt for if I have to travel to India for 2 weeks as per day 14$ is too much? Even if I use it, will it still consumes my Data from Canada or I need to buy additional min/Text/Data to use in INDIA. Also, how is the coverage i.e. partners Koodo has in INDIA?

What is the limit of the number of stored voicemails for people using visual voicemail?