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can't remove 10$ add-on i put by accident!

  • 21 February 2022
  • 3 replies
  • 321 views

I touched the add3 button on my text message as by accident and it added an extra 3gigs for 10$. I want to remove it but can't in the self serve .. it says it's there in overview, but it's not when I want to manage!

 

 

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Best answer by Julia Koodo 21 February 2022, 19:41

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3 replies

Userlevel 7
Badge +4

This is strange, It seems to be a problem with selfserve. I will flag a rep here.

Userlevel 6
Badge +4

Hello! The add-on has been removed. If you experience a similar issue again, you can also try logging out of Self-Serve, clear the web browser cookies, log back in and then try removing the add-on following the steps at https://koo.do/33EEd6

Please keep us posted if you need more help! 

Thanks, it seems to be removed!