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My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this part of my agreement? There are now several customers out there who think it’s okay for them to call me while I have my hands in a 600V cabinet. It was necessary for me to have a private number. 

Just trying to find out if it’s possible?

My phone works again after the problems earlier today, my partner's still has no service.Missed multiple important calls and texts not happy 

HiI’m a newcomer to Canada, so my card is still foreign, so I can’t buy on Koodo online.So, I’ve got no Canadian card, and no SIN yet.I want to know if I when buying my SIM on store, will I be asked for local credit card, or SIN number or any other document, I want to know to avoid lacking of such document when I go to the store. Thanks.

I’ve had the wireless home phone for about a year now and have had no real issues until now.About 2 weeks ago I no longer got a dial tone.I have connected my handset directly into the Alcatel hub - no change - still no dial tone.The battery is fully charged and I get all the bars lit up for the signal.I have tried logging into the home phone at 192.168.1.1 as per the user guide and am not able to reach it (no response).I have no network issues.I have tried pinging 192.168.1.1 and receive no response.I have a standard network config. My Telus router is located at 192.168.1.254 - so no conflict there and I have no other routers on the network.Any suggestions?

Hello. We are in India and I am unable to use the Koodo Mobile outside. I have the roaming enabled on phone and in the account i have both of the add on's in the online account. I restarted the device many times, removed SIM and reinserted it. Any help. I cant even call Kood and self serve is of no help.

I have called koodo and they helped me transfer my old phone number to my new one phone and i even got a text on my old phone saying it was successful. Now my old number isn’t working on my old phone but the new phone still has a new number and won’t switch over to the old number i want. I tried scheduling a callback from koodo several times but since is to my old number, i’m not getting any calls on either phones.

How do I transfer a pay as you go Koodo number, to a monthly plan ? Want to keep the same number... Just switched from pay as you go to monthly

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

Not able to make/receive calls here in Kingston! Was working ok last night. Been having "garbled" or broken voicemail for the last several weeks as well.

My mother has been trying to access her Koodo account, but no longer has access to the email that was used to register her account. She cannot access self serve. Is there any way to access her account in this scenario? 

I’m currently overseas in Israel and cannot connect my Koodo sim to any of the mobile providers.My phone works well with a local SIM.I don’t have Easy Roam enabled as I just want to receive an urgent OTP SMS. I tried restarting my phone multiple times as indicated in other similar questions but it doesn’t help. When selecting to try to automatically connect to a network is just fails after a while. 

We received a text from Koodo through Everbridge and are trying to verify if this is, in fact, from Koodo. They said that calls from our phone to Haiti will be temporarily free (assuming due to the earthquake). Seems great but would like to confirm. Have asked for a callback but wondering if anyone else has received or heard of these texts. TIA

I want to return my very defective XsMax. -  received last week.  First email response asked if I wanted a return or exchange.I want an exchange but want to know how long it will take and what the process is (I thought exchange was not possible based on the website).No response.Tried booking a call back on the CHAT (buried very deeply through a digital rep) . I did not receive a call back at the scheduled time this morning.This phone had a defective screen. It is a brick now- useless. I cannot get a rep on the line because the system insists on sending a text message to my phone WHICH I CANNOT USE.I need to get this return / exchange process returned.  Can someone help me please? 

Hi there, due to an injury and becoming handicapped a few years ago, my credit is less than stellar.  Actually had my order for a new sim card cancelled today because of it.Is there a cash deposit I can give to secure a monthly payment plan, or am I just going to be referred to the prepaid plans.I would also like to add a previously used phone, but would like to know what I can do to make this happen. Would a credit card in my name help?

I received an email that is fromkoodoservice@mail.koodomobile.comwe are still in Canada so I don’t know why we are getting this?  

My phone was stolen yesterday. I’ve blocked it. Is there a way to remotely back up my data (especially Contacts and Notes) to my computer, before I blacklist it? It’s a Samsung Galaxy S8, if that matters. Thanks!

Can I have 1 phone but two phone numbers? If so, how does it work? What are the costs? How do I set it up? I have an iPhone XS Max.

My question is primarily to Rikkster. You may recall that I have a BBz30 that I required a new battery for and you provided a Company that I could get a new battery from. I did and it worked and works just fine. However, as you know the BB 10 are not going to be anything more than a paper weight according to a text message I received from Koodo. My question is what would you advise me to buy, that has a similar keyboard function (turn sideways for larger letters) and somewhat the same features as the z30 ? Thanks for any recommendations from you or anyone else. It would also be nice if my current sim and the separate one I store pictures on would work.

If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider? Or does Koodo lock the eSIM usage making it impossible to use other eSIM providers?Thanks!

HELLO I HAVE Recently switch from virgin mobile to Koodo , I had 8 GB of data with virgin and it lasted me almost all month I now have 17 gigs with Koodo and it doesn’t even last me a week what the heck is going on here this is a scam

My texting data and internet work fine when in Toronto but when I went to Minden Ontario for several weeks the internet did not work in most locations there. The coverage map says it should be available. It was working last year. I have a lot of GB available. Android phone. 

Hi team,  I am bearing two koodomobile connections  ********** and ********** .  I have bill payment outstanding that  I could not arrange  the payment on time and my serices are suspended,  I have   travelled to India in Feb 2021 month and am stuck here duo to delta variate Covid cases rise in India, Canada Banned direct flights from India, I may travel back only after the flight services are  resume back to Canada from India. During this time am going through with very tough time mentally, emotionally and financially, I request Koodomobile, please help me with sort of COVID discount to pay outstanding bills and resume my services with koodomobile. Kindly consider my request and help me. email : *********@yahoo.comif this is not the right place for this post, please guide me how i can reach koodomobile if any email contact.