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I want to set up on line but can't wait for sim card to arrive as I just got called away for work can I pick up sim at store and still set up on line

i tried to have my sim card replaced.. got a new one and tried online to switch it over had no luck called the number on the sim card with multiple complications along the way they said it was going to be switched to the new one when the call droped… so now i power off and put in the new card power on and now i can use ither one of the cards and i had no phone to get a hold of them  

I received a call from 18663601448 today offering me a tablet I was eligible for. They requested some verification info such as my PIN. I wanted to check to ensure this number is not a scam and is actually Koodo. I know there is a similar article where someone asked the same thing, and it was confirmed as legit. But I did more research online and found a number of other people still saying it’s a scam.I have changed my PIN for safety but wanted to check with these forums. 

I have an Iphone 12pro since March 2021 but right from the start, it had issues. I can hear them perfectly but they either can’t hear me or my voice cuts in and out. This happens intermittently and in different places like in my home, in a parking lot, at someone’s place, in the car, etc.  After jumping many hoops, two different Apple technicians said it’s my service provider. That’s Koodo. I tried many different things but nothing has helped.  Should I move to Telus or Shaw or Bell or someone else? 

When I connect to my voicemail and press 1, nothing happens, when I press it again, I get disconnected. Have the same problem in other services (Webex) that require pressing 1 to continue.Thank you.

I just got this phone maybe two weeks ago that I’ve noticed, I’ve had issues with FaceTime not going through, wifi is perfectly fine. I try making FaceTime calls and they don’t hear it on the receiving end but it rings. Second thing is, when playing back voice memos on the iPhone 12 VS IPhone XR. The 12 seems to have a low volume quality. I’ve gone through all settings to assure volume is not down. Third is I noticed a tiny spec of search near the lense. Considering it’s a brand new phone I wouldn’t hope to think there would be a scratch. I’m unable to call tech support due to my work hours. Can someone help me pls?  I’ve had a same issue with the iPhone 11 on my account as of making a post regarding low volume but no one can’t seem to help resolve the issue?  Should I contact Koodo as you sell the phone or contact Apple? 

Will I receive long distant charges if I receive a call from the USA while I’m at home in Canada?

Okay, revisiting this as it seems my original post has disappeared. Last month I was not able to send or receive calls while at work in the Yukon. I am within koodo's service range. Data, text, and picture messages all work fine. I have 4-5 bars of service, and my phone displays LTE beside the bars. I am about 1km west of Elsa, YT. I was using a Samsung S7 last month, and after no solution from my last post I assumed it must be a hardware issue. I am now using a Galaxy S20FE with a new sim, but having the same problem. I have reset network settings, and removed sim/restarted numerous times.I can be within a kilometer of the nearest cell tower in direct line of sight and it doesn't work. However, In Mayo, YT, 40 km west of here, calls work fine. Also, I am the only person on site experiencing this, although I can't be sure there are any other Koodo customers here. There are plenty of Telus phones here that work fine.When I call out it stays in the "calling" phase for a

I have received a mail from koodoservice@mailing.koodomobile.com. is this an official Koodo mail, or is this phishing?

Starting this afternoon the Koodo network no longer allows my phone to connect. My partner is also with Koodo and her phone is connecting to the network just fine which makes me think that something has changed regarding my account.I’m not overdue on any bills and I don’t see any activity in the self-serve.I have tried to schedule a callback with a rep but the service tells me they’re busier than usual right now and does not give me any option to proceed.Right now I’m concerned that I’m being sim-jacked and not being able to contact Koodo I can’t do anything about it. The usual low level of spam/phishing junk I get has recently stepped up and I’ve seen some worrying messages that are clearly not intended for me. It might be nothing or it might be a sign that something nefarious is afoot.Can anyone help me get in contact with a rep so we can look at the account activity?Cheers

I am a long term Koodo customer, and I’m using a SIM card in my iPhone 12 Pro. Now because I am using another Sim when abroad I would like to move to an eSim for my Koodo plan so I can have both plans on the same phone. How can  I get the eSim info to activate it on my phone using my same Koodo plan/number? Can it be shipped or better can it be sent to me by email so I enter it manually in my phone?

Hi everyone,  I am wondering if Koodo offers a "callback number feature while listing to outgoing voicemail greeting. I. e. This is Steve. Please leave a message after the tone or press (digit) to enter in a callback number. Thank you.At this point, a text would be sent to me with entered phone number. 

Hi! I applied my spouse for a new plan under koodo, and everytime I applied online we will get an email that they weren't abke to verify her credit information.We used a Visa credit card from CIBC, we called the bank and there were no problems at all. We Updated the address to the bank also. Same with the billing address filled up during the application.We are trying to avoid the 50cad connection fee at the stores, that's why we prefer to do it online. Hope you could help us.  John

Hello.  I notice Koodo doesn’t have any Google Pixel phones available in their shop, and I was wondering if I buy a Pixel 6 this fall directly from Google, could I easily transfer the sim card from old to new phone and go about my merry way, or do I have to make sure the Pixel 6 works with this network?  I vaguely remember something about certain phones not working with certain carriers. Thanks for any info. 

Hello, I’m having major problems with text messages (SMS) I cannot send text messages and/or I have to re-attempt 3-4 times. If they do go through, it is after 20-40 minutes I cannot receive text messages and/or I get some 10-40 minutes after they were sent by the contactExtra details:Huawei Mate 20 Pro Android Data works Calls work One of the texting apps eventually gave me an ‘’ERROR 332’’ mention Post paid Customer for several years I meet these conditions:Coverage is excellent, antennas full Bills paid Plenty of battery Device up to date ANDROID version up to date appropriate apps up to date I have tried:Fully shutting down device, wait 30/60/300s, reboot Force stop my texting app, restart it Enabling/disabling data Try an a

Is it possible to have my calls forwarded from my old number if I change to a new one?

Hi allIs the outgoing server still smtp.telus.net? I am having trouble sending. The port used to be 587 for starttls?No sign in required as long as I connect via Koodo LTE?If a sign in is required, how can I reset my password? That might be my problem.Thanks!Rick

Just signed my son up for pre pay with koodo on my old iphone 8. He can only send and receive texts when he’s home and connceted to wifi. The plan doesn’t include data so I tured it off on the phone. Incoming and outgoing calls are working just not texts. Help please!!!

Firstly I do NOT have EasyRoam while travelling to Mexico from Calgary. Can someone please clarify in each case which would be roaming and which would be local while using my Koodo phone abroad. Making Call/text back to Calgary while in Mexico Making Call/text to Mexican number while in Mexico (same town) Receiving call/text from Calgary while in Mexico Receiving call/text from Mexican number while in MexicoI am under the impression that if I call home to Calgaryfrom Mexico that it would be considered local and I would not incur any roaming/LD charges.

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both  OnePlus phones, port the numbers right away and then just move the one sim card to the iPhone when it appears or does the sim and the iphone  ship together?I am trying to get it right first try 🤔

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it should reflect to my sim card automatically so then I received my sim card today but its still showing my original number vs the one listed on my account which was the number I chose. How to fix this?

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this part of my agreement? There are now several customers out there who think it’s okay for them to call me while I have my hands in a 600V cabinet. It was necessary for me to have a private number. 

Just trying to find out if it’s possible?