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We received a text from Koodo through Everbridge and are trying to verify if this is, in fact, from Koodo. They said that calls from our phone to Haiti will be temporarily free (assuming due to the earthquake). Seems great but would like to confirm. Have asked for a callback but wondering if anyone else has received or heard of these texts. TIA

I want to return my very defective XsMax. -  received last week.  First email response asked if I wanted a return or exchange.I want an exchange but want to know how long it will take and what the process is (I thought exchange was not possible based on the website).No response.Tried booking a call back on the CHAT (buried very deeply through a digital rep) . I did not receive a call back at the scheduled time this morning.This phone had a defective screen. It is a brick now- useless. I cannot get a rep on the line because the system insists on sending a text message to my phone WHICH I CANNOT USE.I need to get this return / exchange process returned.  Can someone help me please? 

Hi there, due to an injury and becoming handicapped a few years ago, my credit is less than stellar.  Actually had my order for a new sim card cancelled today because of it.Is there a cash deposit I can give to secure a monthly payment plan, or am I just going to be referred to the prepaid plans.I would also like to add a previously used phone, but would like to know what I can do to make this happen. Would a credit card in my name help?

I received an email that is fromkoodoservice@mail.koodomobile.comwe are still in Canada so I don’t know why we are getting this?  

My phone was stolen yesterday. I’ve blocked it. Is there a way to remotely back up my data (especially Contacts and Notes) to my computer, before I blacklist it? It’s a Samsung Galaxy S8, if that matters. Thanks!

Can I have 1 phone but two phone numbers? If so, how does it work? What are the costs? How do I set it up? I have an iPhone XS Max.

My question is primarily to Rikkster. You may recall that I have a BBz30 that I required a new battery for and you provided a Company that I could get a new battery from. I did and it worked and works just fine. However, as you know the BB 10 are not going to be anything more than a paper weight according to a text message I received from Koodo. My question is what would you advise me to buy, that has a similar keyboard function (turn sideways for larger letters) and somewhat the same features as the z30 ? Thanks for any recommendations from you or anyone else. It would also be nice if my current sim and the separate one I store pictures on would work.

If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider? Or does Koodo lock the eSIM usage making it impossible to use other eSIM providers?Thanks!

HELLO I HAVE Recently switch from virgin mobile to Koodo , I had 8 GB of data with virgin and it lasted me almost all month I now have 17 gigs with Koodo and it doesn’t even last me a week what the heck is going on here this is a scam

My texting data and internet work fine when in Toronto but when I went to Minden Ontario for several weeks the internet did not work in most locations there. The coverage map says it should be available. It was working last year. I have a lot of GB available. Android phone. 

Hi team,  I am bearing two koodomobile connections  ********** and ********** .  I have bill payment outstanding that  I could not arrange  the payment on time and my serices are suspended,  I have   travelled to India in Feb 2021 month and am stuck here duo to delta variate Covid cases rise in India, Canada Banned direct flights from India, I may travel back only after the flight services are  resume back to Canada from India. During this time am going through with very tough time mentally, emotionally and financially, I request Koodomobile, please help me with sort of COVID discount to pay outstanding bills and resume my services with koodomobile. Kindly consider my request and help me. email : *********@yahoo.comif this is not the right place for this post, please guide me how i can reach koodomobile if any email contact. 

I transferred from Rogers to Koodos over 48 hours ago and my number still hasn’t transferred. My iPhone will not verify my phone number and on Koodo it still says my number is in progress what do I do?

I bought an iphone 12 mini a week ago and put the new sim card in. The data, messaging and calling do not work. They do work on my old phone still though. I dont want to just transfer the old sim card to the new phone though, because ive taken pics and videos over the last week that I dont want to lose. Is there a way to just get the data, messaging and phone changed to the new sim card without losing any of the pics/vids I have?

This iphone is useless to me if I can’t get it to actually ring and not go straight to voicemail.  Why can I not talk to a live human being?

Recently i took up kood connection and i have been getting packet loss while playing roblox fps games by then? Is this the problem of ISP or problem of the modem?

Just ordered a new Koodo phone which apparently comes with a new SIM card.  Just wondering if there’s any advantage to using the new card over simply reusing my existing SIM card (which I’m leaning towards).  The new phone takes a nano card (I think) while the old phone has a micro but I think it punches out to a nano.

This praise might not be shared by all basement dwellers but it holds true to me. I live in a basement apartment, and when I used to be with Rogers I had to stand spy style next to a wall or a corner, or I had to go outside to call someone in peace. Calls would go straight to voice mail, and texts would take a while to send or be received. Not any more, Koodo apparently has a stronger signal or better coverage in my area because my phone now has no issues with signal in a basement apartment. I can text and call as I please with no signal loss.

I sent an email 2 days ago, still no reply. Are Koodo email support reps still alive?