Managing your Services

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

Here’s the offer.  When I go to my account there is NO “Manage plan and add-ons” - it’s either “change plan” which gives me some options but not that offer, or manage add-ons which offers nothing other than the usual add-on choices.  Am I missing something?I did try the links along the top, but I had to buy a new phone to get that plan, but that’s not what the text is offering. 

My free perk I picked Unlimited International SMS and MMS.. What is this? Does this mean I can text the states free?  Cause I don't wanna be txting the states n being charged for each text Also I tried to txt a american  number while using wifi calling wirh no cell service and it wouldnt work. 

I’m very upset.  Some one used my cell phone for a long distance phone call to the USA for 16 dollars. My phone number was obviously hacked as my phone is always by me and there is only my husband and I here.  He has his own phone and doesn’t use mine. The charge was for 16.00 to the USA.    P,ease remove that call off my bill. 

I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 

I wanna deactivate one of the two numbers on my account so I'm not charged for the second one anymore 

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

I'm currently paying $60/mo for 20gb. I want to switch to the $39 for 20gb promo. How do I do that without adding a line?

I want to subscribe my Koodo number for text messages from Koodo offers and promotions. I’ve found this link https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en, but this is for unsubscribe only. Is there a way to subscribe to text messaging list?P.S. Even though this topic might be found in forum (which is closed for new comments), it is still unclear how to subscribe to the text messaging list, because it seems someone from koodo has to do this. Thanks

Silly question,  if I get Stream+ can I use it off a tablet or does it have to be my phone?  Also can I use my phone while streaming say calls, text, games?

I lost my phone and the new one I ordered came in the mail with a new sim. I need to be able to activate my SIM card but need my phone number to receive the verification code. I can’t get in my email because I need the 2 step verification code to my phone. But I can’t get it going. Any suggestions?

I paid my tab off and I see online that there is a $39 a month 20GB plan if you bring in your own phone. I wanted to do it online, to waive the $50 fee and just keep my sim and phone and just switch to that plan but I can’t seem to figure out how to do it.

Hi, I just got a notification of my bill for this month and it said that I didn’t pay last month. I have a recurring payment setup in my bank account for many years and I had no problem so far.But I just checked and Koodo somehow did not “take” a payment from my bank account for April. I made no changes whatsoever (still using the same Koodo account number, no bank changes at all, etc.), and I have enough money in my bank account.  I checked with my bank and they told me they make any changes on their end either. I don’t want Koodo to charge late fees nor them reporting a “late” payment and taint my credit score/report since it’s not my fault they didn’t “take” a payment (i.e. problem is on their end). Can a Koodo rep be flagged with my issue?

when you start using data with a green bar and chages to oragen plase explan to me how this data system works 

I need to retieve some deleted voice-mails in my other mail box. I can't remember my mailbox number Help please

Hello,I am trying to help my mother with a phone number port from a Bell landline. She is a senior with very low tech confidence level and is absolutely beside herself with anxiety about this, because the port is partway completed, reps on the phone have been unable to provide any meaningful feedback about the status of the request and the time it is taking, and she is going away on a trip in a few days during which she needs her mobile phone.The port request was created on Friday 5/19. The mobile number was dropped from the device and began calling out using the landline number on Sunday 5/21. The landline still works for inbound and outbound calling.There is a possibility that the port request may have been re-submitted by Koodo again late in the day on Sunday 5/21. We have not received clear information from any rep to confirm this, but one person said something that made it seem like this may have happened.How long should we be expecting this to take?

So I lost my phone (or it was stolen) so now I have two questions:Is there any way I can retrieve my pics? If I buy a new phone through Koodo, can I keep my number?   Thanks! 

The pre-authorization payment setup page for mobile phone bills is broken for me. The section of the page which clearly is supposed to be where you enter your credit card information never loads, instead showing: “The IP address of https://pay2.koodomobile.com/ cannot be resolved” or something similar. 

I joined because of the Unlimited Long Distance perk.I just signed up and see the “perks” tab but I see no option for the Unlimited Long Distance.I get 1 free perk and that is the one I want but I am not offered it.

I lost my phone in Europe and need to make sure it is unusable. I suspended my phone number using Koodo Assist but read there that it made my phone unusable in North America. I need it to be unusable in Europe as well. Thank you very much. 

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.   Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

I have been a long time customer with 4 phones, and would like to switch to the $39. plan but it is for new customers I think. I would like to get the best deal for me without having to switch providers.  I am very happy with the service but would like to get the best deal for being a good customer not for being new. Can I actually talk to someone on the phone to discuss this and resolve my issue. 

Hi,I currently have two lines with koodo, one for me and one for my wife. I only wanted to port out my number and keep my wife’s account active with the monthly discount. Can anyone confirm that if i port my number out, my wife’s number will still be active and so will the account? Thanks!

who have best prepad service lucky or koodo plase comment