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The place to ask all of your Koodo related questions

4039 Topics
J
joelwsmithConnector
asked in Plans & Add-ons
Tablet Plan - Can I share data with my cell plan?

Looking to add on a $15 Tablet plan.Wondering if I can share the 4 gig of data with my phone plan.

4915
D
1 year ago
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Lwrmarch99Beginner
asked in Other
Account Holder deceased, changing ownership?

My grandmother recently passed and we had setup the Koodo account in her name. How do I go about getting the account ownership changed to myself or her husband (my grandfather)? We want to keep the account active as my grandfather uses the cellphone.

3692
D
1 year ago
S
Stefano RossiBeginner
asked in Other
how to cancel?

How can I stop my Koodo mobile services? I don’t need it anymore. Thank you

1031
Allan M
1 year ago
S
SierrahBeginner
posted in Other
help?

Pm if you lost a phone (iPhone 14 128g) I have the sin number 

552
Mayumi
1 year ago
M
mhjackson123Beginner
asked in Other
Koodo in Port Renfrew

I see that Port Renfrew now has cell service but only of you are with Rogers/Fido. Does anyone know if we can expect Koodo service in Port Renfrew anytime soon?

1263
M
1 year ago
A
Alyssab1Beginner
asked in Other
do i start paying for new phone plan with new device right away?

Hello.I am looking to purchase a new phone, new plan,  new sim, all that fun stuff. I am wondering if I need to start paying it as soon as I receive it or will it wait until I activate/set it up? is there a limit to how long I can wait? I currently have a phone through a line under my ex’s account, and he refuses to separate it for me so I am going to have to just buy a whole new everything and create my own account. My current phone will probably end up getting cut off because I am refusing to pay it unless my ex finally agrees to separate my line and let me have my own account with this current SIM and number. I just don’t want to end up having to pay for both my current phone and the new phone I am looking to purchase at the same time. 

4073
M
1 year ago
Jack Oerlemans
Jack OerlemansBeginner
asked in Plans & Add-ons
voicemail just rings for people calling me

My voicemail just rings when i get calls, not going to voicemail 

835
Darius Koodo
1 year ago
R
RickRConnector
asked in Other
Poor reception in West Kelowna

Is there a tower down in West Kelowna?   Getting  little or no reception from our location...has not been an issue in the past.  Effecting both cell phones.  Cannot have a conversation without the recipient complaining the call is broken up if we are able to connect at all.

1334
Dinh
1 year ago
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lynette1607Beginner
asked in Plans & Add-ons
i can’t make international calls

my plan includes international calls but everytime i try to, it says that i should call 611 to fix it, can anyone tell me what i am doing wrong? thank you!

2701
D
1 year ago
T
TacoManBeginner
asked in Other
Can you keep phone number when you buy a new phone & plan?

Hello, I was wondering if I order a new phone, and plan online - would my current phone number with Koodo be carried over to this new phone/sim card I purchase? I hope that makes sense. Thank you for all your assistance.

5662
T
1 year ago
A
arvind2083Connector
asked in Billing & Payments
Easy roam - Incorrect Charges - Not getting waived

I traveled out of the country for 1 month and I see a charge of $180 (with taxes) on my bill; upon calling Koodo customer care and explaining them that I and my wife did not make any calls, Koodo insisted that they see calls/voicemails were made.. after speaking for more than 90 mins, they were ready to waive $40, and then when I said “we never made any calls or checked our voicemails”, they decided to waive $58 (instead of $40)I am trying to understand how I can get my other $122 back, and who I should reach out to; as Koodu rep said there is no one else who can helpI am very disappointed with the overall experience 

3499
D
1 year ago
B
BobaBeginner
asked in Plans & Add-ons
Clarification on Paying Off Koodo Tab Balance and Tab Bonus Balance

Hello there,I have a question regarding my current account. I still have a remaining tab balance of $480, which I am scheduled to pay off over the next 15 months. Additionally, I have a Tab Bonus balance of $226.20. As a loyal Koodo customer for over nine months, I am interested in paying off my remaining tab balance in one lump sum payment.However, I am unclear about what would happen to the remaining Tab Bonus balance if I choose to do so. I was informed that if the Tab Bonus balance is over three months old, I can pay off the remaining tab balance without having to pay the Tab Bonus balance. Can you please confirm if this is accurate or if there are any other factors that I should consider?Thanks

14855
Allan M
1 year ago
M
m447558867Connector
asked in Plans & Add-ons
How to cancel prepaid add-ons?

I wanna cancel some add-ons with me prepaid plan. But I can’t find the “Manage add-ons” link in the prepaid self service. I can only find the purchase add-ons link.Does anyone know how to solve it?

3127
M
1 year ago
R
RoyDeeBeginner
asked in Other
Transfering phone number to Koodo from another providers eSIM, which IMEI to use for generating the text message?

There is IMEI2 which is the eSim with other service provider, and there is IMEI, which is for the physical Sim, but is not used and is empty. I cannot use the account number as there are multiple lines on that account with the other service provider. 

2422
Timo Tuokkola
1 year ago
C
CnaylerBeginner
asked in Plans & Add-ons
Data Add-on removed after upgrading plan

I upgraded my plan recently so I would qualify for Koodo tab on a new phone. After I switched over the promotional data add-on I purchased in February disappeared and I now have less data than before. I am now paying more money for less data per month.

703
Bernard Koodo
1 year ago
K
Kin KongConnector
asked in Plans & Add-ons
Can't connect to Koodo

I just received the SIM and I insert to the phone. It said SOS only. please help to reconnect my SIM. Thanks!Solved by using another new SIM card and changed SIM number

1284
K
1 year ago
S
StevePRBeginner
asked in Plans & Add-ons
US Unlimited Texting and Calling

There is $15/unlimited calling in US but there are some exclusions. Would area code 719 in Colorado Springs be excluded? If so, what’s the best plan? I live in Canada. What about unlimited texting?

1982
G
1 year ago
P
Pb56789Beginner
asked in Plans & Add-ons
Should I sign up to Easy Roam to use Google Maps?

I am abroad and used data for Google maps. I see that the charge is $5/mb, so I'm wondering if I should now sign up for easy oam. If I sign up now, will I still have to pay $5/mb for the data I've already used today? 

1282
R
1 year ago
B
burnt toastConnector
asked in Billing & Payments
How do Easy Roam charges work?

Hi there, I was travelling in mexico for a month and used an e-sim while away. I had my roaming cellular data turned off,  and had the e-sim as my primary, but kept my phone number active as I still wanted to receive texts and incoming calls. From what I had read online I would only have the easy roam turned on when data was used and since I had turned this off, I assumed I would not get charged the $15 per day. Here is where I’m not clear what I did wrong. I received a 1 min phone call that I answered while away. (it was a restaurant confirming a reservation). When I got my bill, that call some how triggered the easy roam and I was charged the $15.  I was under the assumption that this charge would have come through as a pay-per use . Can you provide assistance as to what I did incorrectly, and what I need to do so that this doesn’t happen again. My hunch is that I should remove the easy roam, but perhaps there are other options.  Thank you! 

2534
G
1 year ago
D
DaydeConnector
asked in Other
call back directly going to voicemail

The call back request just goes to voicemail without even the phone ringing. (The call back number is not blocked so please dont put any comments related to that) I have recently moved from telus to koodo and it has been like that since.Can't even speak to an agent to solve the issue because of that. Currently using monthly 45$ 6gb plan

26712
D
1 year ago
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Leah1216Connector
asked in Other
4G vs 4G LTE

Hello, I currently have a 4G LTE plan but looking to switch plans. The plan I am looking to switch it is just 4G. Which is better and if 4G is the lesser of the two plans, will I notice a huge difference?Thank you, 

37366
L
1 year ago
I
ilze.schoemanConnector
asked in Plans & Add-ons
Lost sim and personal handset - help

i've lost my koodo sim and my personal handset, can i somehow order a koodo handset and add it to my sim contract? And get both the handset and a new sim card sent out to me?I’m located in Whistler with no vehicle so i’m not sure it’s going to be easy for me to go into a koodo store to get a new sim card :( But since i need a new handset anyway… can I possibly get it sent to me with the phone somehow?

11710
D
1 year ago
P
PaulSBeginner
asked in Billing & Payments
I got charged for messages sent to the US from Canada

I am new to Koodo and received my first bill. I got charged for 2 messages sent to the US from Canada and my plan includes unlimited international text and picture messaging sent from Canada. Why was I charged ?

1402
Bernard Koodo
1 year ago
D
DreambuilderBeginner
asked in Billing & Payments
Why am I getting Welcome to US messages and how do I stop it?

Got text says I'm roaming in the US and the charges. I'm not in the US. Why am I getting this and how do I stop it?

1651
R
1 year ago
D
DionLouisOrganizer
asked in Billing & Payments
Charged reconnection fee.

Paid bill April 4th, was received by Koodo April 4th and yet was still charged reconnection fee. (New cycle started April 5th).

19713
R
1 year ago

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