Managing your Services

How do I cancel “Device Protection”?  It’s a monthly charge and I don’t need it now as I have a different phone with it’s own warrantee. 

I just sent up esim online for Koodo I want to transfer mY old number it said like a couple hours and it didn’t work I have no service now at all

Both my son and I received the following text on April 12, 2023. The data charges on my bill however were not waived.  A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event.  We will be waiving any incurred data overage charges for this current billing month.  You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

I was in Australia for my daughters wedding and bought an Australian SIM card.  Was there 3 weeks but was charged for data, not even for the whole time I was there.  It basically used up all my data so I have now run out well before my billing date.  Can’t talk to anyone of course so I’ve had to buy more data as I need my phone.  How do I rectify this? 

Recomendé a un amigo hace dos meses y activé su plan y no he recibido el beneficio..

I have been a Koodo customer for over 10 years.  In our home we have 3 Koodo phones for 10 years+. My current phone is an Apple 8+. On Saturday I went to the Koodo/Telus store in Lime Ridge Mall, Hamilton and noticed a sign indicating 20 GB of data for $39.  My plan is 20 GB for $45 so I thought I would ask about this and maybe save a few dollars plus get some ideas about my next phone as my older Apple is going to be replaced in the coming months. The store was not busy - I believe it was between 5-6 pm when my wife and I entered.   We approached the nearest team member and asked her about the $39 plan after indicating we are existing customers.  She told us this offer was only for new customers, not existing customers.  Next I asked about what to expect in a new phone with respect to cost when the time came for me to upgrade.  She told me the new phone would take my cost to $104/month.  I asked how that could be as I am now at $45/month.  She said if I get a new phone I would need a

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

hllow i can not understand this situation, i use it coodo just 1 month and pay 200 $? i made phone calling for contract and can you check it ?they said discount like around 40~50 dollars month since my wife use also coodo,they did not add discount andwhat thet said is we do not know and i need to pay 200 dollars? how it could beand what is that about change phonuber fee is 100 $? one of service agent made mistake and say to me pay it even this is not fault ? what is why i said check the recording but they refuse or they do not have access  that's all for 2hours calling   

I want to give my phone and plan to my son and get myself a new phone with a new plan but I want to keep my phone number. Is it possible? I explain: I have an old Samsung S9 with a cheap plan that only cost me 30$ and that is no longer available in the available monthly plans. I would like to give the S9 phone to my son, with the plan and get myself a newer phone with a better plan. But I want to keep my phone number. Hoping that the phone number doesn’t get transferred with the plan. 

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

I need a review of the easy room charges $16 when I was travelling to Argentina, there is a charge in Brazil where my flight did a stop for less than 1 hour,  

I recently changed from a 50GB plan to 75GB. According to my current status, I used less than 0.06GB last cycle yet I recently received a notification that only about 12.5GB got rolled over. I know that Barbie has asserted that “math is hard”, but hopefully there’s a simple explanation for how 50 - 0.06 = 12.5. The rollover last month was similarly unexpectedly small, so it’s not a one-time error.

I am looking to see how many months remain until I can upgrade my phone. 

I’ve replaced an old-fart flip phone with a smart phone on a second line. My choices are 250MB data or 40GB data, which I’ll never use in a million years. Is there no happy medium, say 4GB? And how do I inform the robot that the phone is new?

Because I am permanently moving out of Canada I requested both of my lines to be cancelled on different dates. The first one went as expected but regarding the second one today I received the invoice for a full month when it was supposed to end on June 30th. Any help to fix that issue will be highly appreciated it. Right now I am outside of Canada and I cannot call to cancel the line myself.

I have a phone that for sure can handle VOLTE/WiFi calling (I had it on Telus 2 days ago before I ported over to Koodo). It is a Xiaomi, which is not officially supported but certainly has the right version of android and that hardware to do it (as again, it was up and running just fine on Telus 2 days prior). I can not find the feature to add in my add-ons/plans. Is there a way to activate it on Koodo’s end? I thought this features was supposed to be automatic. Also, my SMS messaging on android is running fine, but my RCS messages are not going through despite it saying I was connected to the RCS service and was online. I investigated this further and it looks like the RCS in android’s default messaging act is still linked to the original Koodo SIM phone number. I ported my Telus number over to this SIM. Is there any way to manually override the original number Koodo gave to me? I never used it as I ported my old number over immediately. Many thanks for your time and consideration on

Hello, I am trying to activate my SIM card but I don´t want to get a base plan yet. Can I still activate my SIM and get a number? Thank you

Why do my voicemails get transferred to MESSAGES.

Hi, I recently moved away and forgot to change my address on file which I believe is why my payments weren’t coming out. I fixed my account settings to set it to my new address, as well as paid the past due bill which was roughly just over $200. I just got my June bill, to be paid by July 5, but it still shows the past due amount + this months payment. Do I have to pay that extra $200 again? Or just pay the current month.

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

Hi,Now I am in China and I activated the voice roaming and easy roam recently. But I still cannot receive any messages from Canada. Is there anything I missed?

Hi there,I'm using an eSIM, and if I travel to the US and turn off my Koodo cellular plan (I have multiple eSIMs with different cellular plans installed) from day 1, would I still be charged for easy roam? Additionally, if I forward my Koodo number to another local phone while traveling and keep the Koodo cellular plan turned off the entire time, would I be charged for anything?Thanks!

Hello. My current plan is 35/month with 2 gig of data, there is currently a summer sale for 39/month with 20gig of data.  however, when i try to change my plan, it doesn’t show this option, instead, it shows me the 50/month option and above.    why can’t i pick the 39/month option?