Koodo Community
Question

Cannot call or receive calls (Koodo mobile)

  • 17 May 2023
  • 2 replies
  • 38 views

Hello, 

I am not able to receive or make calls. When I attempt to do so, or someone else does, there is an automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?

Thanks,

Anupam 


This topic has been closed for comments

2 replies

Userlevel 7
Badge +4

Hello, 

I am not able to receive or make calls. When I attempt to do so, or someone else does, there is automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?

Did you just port over to Koodo? Was your service cut off and you just got it reconnected? If it is the former, have you restarted your phone? 

Userlevel 7
Badge +4

Does sending and receiving texts work?  How about your cellular data?