Ok finally figured out how to request a call back!

I have the exact same issue,  requested a callback, spoke to a rep, was assured the issue was resolved, but still seeing this incorrect information in my account a week later 

Try clearing your browser's cache and see if that refreshes things

Same thing!   I spoke to a rep yesterday who assured me that data alerts set up for 25%, 50%, etc with a data block at 100%.   This is my first month with Koodo so will check my data use on the website occasionally until I receive alerts.  But yes as of this morning I still get the message on self serve that I’ve opted out of the alerts.   

Thanks Dennis.  I will do that.