Are you residing in QC as I only saw that plan there. Also, do you have any existing Tab amount with Koodo?

Hi  yes I am living in QC. And there is no tab balance left.

In self serve when you try to change your plan, what plans are you seeing as available to you?

Do you have a Quebec phone number?

When did you last have a tab or pay off your final payment for a tab?

Hi, please see the above. Tab balance became 0 this month. And I am using quebec number which starts from 514.

Let me flag a rep for you.

Hi there @E.S 

We have sent you a private message for more info, please take a look when you get a chance. 

Hi.  My plan price went up to $50 from $45.  I don’t use anything like my plan capacity and would like to see cheaper options but they aren’t on self serve and making a change through an agent costs $15.  I feel quite frustrated by this, I feel like it’s a tax on the poor to not permit stepping back on self serve.

When you look at the normal koodo plan page (make sure to log out) is there a particular plan that you are wanting to switch to?

Thanks fir respondThe $39 plan with unlimited intl sms looks great but if the price will go up after the offer expires, I would rather have the $45 plan intl sms 6 gb for long term pricing.

The price isn't going to automatically go up. It doesn't have a 24 month pricing. So it would only go up in the same way your current one is: if Koodo decides to increase the price

You mean the $39 20GB plan?  
If so that plan is only available for new activations or when you upgrade on a tab.

Thanks - the $39 20 gb did look like it was too good and had to be an introductory offer.  

You can still get it, if you are willing to purchase a phone on the tab.

Thanks but I will prob get an older reconditioned phone when mine dies

Fido also has this plan for new activations.  Just saying.

Haha thanks!