Koodo Community

How do i get a refund when I overpaid

  • 17 March 2023
  • 2 replies

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

2 replies

Userlevel 7
Badge +4

You would have to contact Koodo directly for that. However I recommend you keep it there to pay for the next bill.

Userlevel 7
Badge +4

The refund process for Koodo is slow.  Unfortunately By the time there billing department issues any refund, your next bill or 2 would have already arrived and been due.