I have been charged a fee for minutes used while my phone has been cancelled for 2 months. The phone is off, how is koodo is still charging me for minutes??

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.

I cant access customer service. Can anyone help me?

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If your phone plan is cancelled then you are unable to be charged anything extra?

Are you sure that your account is cancelled?

Are you able to login to your self serve and share a screenshot of your bill (just leave out any personal info).

What is the koodo customer service email?

My phone has been off. I am out of the country. How are they charging me this?

I cancelled the phone in March!!!

how do i see the usagge. This makes no sense

Can you click the “view pdf” button on the bottom left. It should tell you exactly what that $8 charge is for.

Thank you Allan!

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