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"The requested URL was rejected, please consult with your administrator" when trying to sign in.

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 8980498225877824866


This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.


Best answer by Allan M 19 May 2023, 03:58

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5 replies

Userlevel 7
Badge +4

Can you try clearing your cache/cookies in your browser?

As well can you try an incognito/private window and/or a different browser and see if that helps?

Edit: Looks like others are having the issue too.


I tried both, i’m still getting the same message. It happens right when I click log in.
Safari was the other browser I tried.

I made sure everything is updated, cleared caches, tried another browser and tried logging in on the phone, still nothing.

Userlevel 7
Badge +4

Looks like they are indeed having an outage right now and are working on it:


Thank you, i’ll try tomorrow!