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"The requested URL was rejected, please consult with your administrator" when trying to sign in.


The requested URL was rejected. Please consult with your administrator.

Your support ID is: 8980498225877824866

 

This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.

Best answer by Allan M

Looks like they are indeed having an outage right now and are working on it:

 

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5 replies

Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • 12310 replies
  • May 19, 2023

Can you try clearing your cache/cookies in your browser?

As well can you try an incognito/private window and/or a different browser and see if that helps?


Edit: Looks like others are having the issue too.

https://community.koodomobile.com/self-serve-66723/login-to-self-serve-error-the-requested-url-was-rejected-please-consult-with-your-administrator-7819146

 


  • Author
  • Connector
  • 3 replies
  • May 19, 2023

I tried both, i’m still getting the same message. It happens right when I click log in.
Safari was the other browser I tried.


  • Author
  • Connector
  • 3 replies
  • May 19, 2023

I made sure everything is updated, cleared caches, tried another browser and tried logging in on the phone, still nothing.


Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • 12310 replies
  • Answer
  • May 19, 2023

Looks like they are indeed having an outage right now and are working on it:

 


  • Author
  • Connector
  • 3 replies
  • May 19, 2023

Thank you, i’ll try tomorrow!