Koodo Community

Login to Self Serve error: "The requested URL was rejected. Please consult with your administrator."

Userlevel 1

This error message is occurring whenever I try to access the login page for Self Serve. It occurs for multiple browsers and devices, even after deleting cookies.

I see a post from 3 months ago about this error, but nothing recent.


Best answer by Boa_Guy Koodo 19 May 2023, 04:13

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13 replies

I am also getting this issue. I am guessing it is an issue with their servers since I have tried with different devices and on celldata vs wifi.

Am also getting this issue!! So frustrating.

I am also, I was just checking here to see if others were also

Also getting this error

Me also

Same problem


I guess the server is down? Hopefully it will be back up tomorrow but no one from Koodo is on here so we won’t know until it’s fixed, right? 

Getting a Url error message.  I see several people are having  the same difficulty 



same here getting that message also any one know wait happen 


Userlevel 7
Badge +4

Same for me as well.

I’ll flag a rep to either provide an update about this or flag the web team to get it fixed!

Telus/Koodo/Public Mobile My Account sites are all down.  Problem on Telus server side



Userlevel 7
Badge +4

Hi there! 

We apologize for the inconvenience you're experiencing! 

Our team is aware of the login page error that you're encountering. We are actively investigating the issue and working towards a resolution. Thank you for your patience as we work to resolve this as quickly as possible.