hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.
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Is this for prepaid or postpaid?
Auto pay i did when dont due date, but pay pay bill with card after due date
I'm sorry I don't understand.
What you mean when ask prepaid or postpaid?
Can you post a screenshot of what it shows in self serve? We're having some difficulty trying to understand your issue and a screenshot would help 
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