Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.
thank you
Answer
device care complete i need help
Best answer by Allan M
It’s a higher fee and they simply send you a replacement phone and then you send them back the old one.
Best to reach out to them though so that they can give you specific details based on your case. Pricing and availability is different based on phone, location, etc.
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+4Well, did you buy extra for Koodo device care? It is not an automatic feature of a Koodo plan though. You can check your pdf bill to see if you had it or not. Find more here https://www.koodomobile.com/en/help/device-care-complete
If you did pay for it, you can follow the webpage to repair the screen. if you didn't, you might have to find a reliable shop to get it fixed on your own money unfortunately
Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.
thank you
Are you referring to this document? I believe you were trying to submit a claim with your broken screen. https://www.phoneclaim.com/koodo/pdf/Koodo_DCC_TCs_PDF_From_February_1_2023.pdf
+4You have to submit a repair request like I mentioned on your other post:
Once you contact Asurion (the device care provider), they will provide you with the options available for you. If the phone is eligible for the $39 screen repair they will let you know, take the payment, and then you’ll bring the phone to your closest mobile klinik location.
If you don’t have a mobile klinik nearby/are unwilling/unable to travel to one, you will have to pay the full device replacement fee.
Well, did you buy extra for Koodo device care? It is not an automatic feature of a Koodo plan though. You can check your pdf bill to see if you had it or not. Find more here https://www.koodomobile.com/en/help/device-care-complete
If you did pay for it, you can follow the webpage to repair the screen. if you didn't, you might have to find a reliable shop to get it fixed on your own money unfortunately
I pay for complete device care
You have to submit a repair request like I mentioned on your other post:
Once you contact Asurion (the device care provider), they will provide you with the options available for you. If the phone is eligible for the $39 screen repair they will let you know, take the payment, and then you’ll bring the phone to your closest mobile klinik location.
If you don’t have a mobile klinik nearby/are unwilling/unable to travel to one, you will have to pay the full device replacement fee.
Thank you
You have to submit a repair request like I mentioned on your other post:
Once you contact Asurion (the device care provider), they will provide you with the options available for you. If the phone is eligible for the $39 screen repair they will let you know, take the payment, and then you’ll bring the phone to your closest mobile klinik location.
If you don’t have a mobile klinik nearby/are unwilling/unable to travel to one, you will have to pay the full device replacement fee.
What’s the device replacement mean? Like I get a new phone or can u explain? Sorry I’m a little slow
+4It’s a higher fee and they simply send you a replacement phone and then you send them back the old one.
Best to reach out to them though so that they can give you specific details based on your case. Pricing and availability is different based on phone, location, etc.
It’s a higher fee and they simply send you a replacement phone and then you send them back the old one.
Best to reach out to them though so that they can give you specific details based on your case. Pricing and availability is different based on phone, location, etc.
Hey it does say 200$ for a replacement so that means I get a new phone and then then mine back?
It’s a higher fee and they simply send you a replacement phone and then you send them back the old one.
Best to reach out to them though so that they can give you specific details based on your case. Pricing and availability is different based on phone, location, etc.
Hey it does say 200$ for a replacement so that means I get a new phone and then then mine back?
Yes you will get a new phone (may be refurbished) and you will need to send your damaged one to them.
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