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Billing & Payments

All discussions about Koodo billing and payments.

1,196 Topics
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Laura JohnstonBeginner

asked in Billing & Payments

My account was suspended but I have made the payment

My account was suspended when i payed money on it today

2221

3 years ago

KBConnector

asked in Billing & Payments

Airtime charge on unlimited plan

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from 226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

24997

3 years ago

KjhooBeginner

asked in Billing & Payments

I transferred the ownership of my account, can I still access the old bills?

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

681

3 years ago

Silvana braslavskiBeginner

posted in Billing & Payments

I'm out of country and need assistance cancel my plan

Hi I'm current out of the country and I need to CXL my plan

512

3 years ago

Anonymous.BigfootBeginner

asked in Billing & Payments

cannot pay my bill

I tried paying my bill endless times through my credit card, but all I see is an unknown error has occured, please try again later. I went to a Koodo store nearby, they told me it's the bank, I called the bank they say it's Koodo, because the bank doesn't see any transactions which haven't gone through, so I think it's Koodo.I don't know what to do, all the credit card details are correct, the address matches the one on Koodo, I don't understand what's wrong. I tried to pay my bill by calling 611 and they told me that the credit card is not supported, I mean it's a CIBC Visa, how can you not support that?

22733

3 years ago

UIJIN CHABeginner

asked in Billing & Payments

I overpaid my current bill

I paid this month's fee, but I paid extra. What should I do in the following cases?

4021

3 years ago

canucks4lifeAll-Star

asked in Billing & Payments

Tab payoff question

Curious if you payoff current Tab balance with intention of doing a HUP will remaining Tab bonus also be charged next bill?

1403

3 years ago

PhilipMBeginner

asked in Billing & Payments

How long after I sign up do I see my first bill?

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

4553

3 years ago

BmaqsoodOrganizer

asked in Billing & Payments

billed without active connection

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

5835

3 years ago

AlialjarianBeginner

asked in Billing & Payments

Can I pay my tab balance and get a new phone

3761

3 years ago

Pamela HBeginner

asked in Billing & Payments

Pre-Authorized payment returned?

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

532

3 years ago

TroyLaporteBeginner

asked in Billing & Payments

Payment arrangements affecting credit score

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date.

5742

3 years ago

XCalypsoXBeginner

asked in Billing & Payments

PAP Question (When will the payment be taken from my account?)

Long story short, I have my parents on my account to ensure things get paid. I let them know, monthly, how much their bill is and they pay it through online banking bill payments. My first question is: if I sign up for pre-authorized payments - do they take the money out of my account on the due date or when the bill is sent to me? If it’s withdrawn on the bill due date, my second question is: If my parents send their money at the beginning of the month, and the PAP is removed on the bill due date, will it only take the balance left oweing? Thanks!

1091

3 years ago

nicolejo99Beginner

asked in Billing & Payments

Why am I getting charged extra for a FaceTime Audio call to the U.S.?

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

8121

3 years ago

BillieBobBeginner

asked in Billing & Payments

what is the number to call to pay a bill?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

40343

3 years ago

Glenda PinaultBeginner

asked in Billing & Payments

Phone service cut though bill was paid. Anyway to get in touch with a live person?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

2561

3 years ago

JVNBeginner

asked in Billing & Payments

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

9185

3 years ago

canucks4lifeAll-Star

posted in Billing & Payments

Emergency alerts testing

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.

1446

3 years ago

gmallettBeginner

asked in Billing & Payments

Pre-authorized payment hasn't happened...

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

7033

3 years ago

ElmerFuddBeginner

asked in Billing & Payments

phone got disconnected

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing. I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely.. I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/

19431

3 years ago

djedrzeBeginner

asked in Billing & Payments

Charged for 911 government fee when I don't live in the province.

Is the 911 fee charged to the area code of a phone number?I’m getting charged for the 911 fee of a province I haven’t lived in for over two years. Is there a way of removing this fee without changing phone numbers?

2873

3 years ago

ChoiRockstar

asked in Billing & Payments

Account balance

Hi, please advise how did they calculate my account balance $18.65 ? I just joined the $15 starter plan couple days with no usage as at today, when I click bill details - it said ‘ There are no bills yet for this account.

764

3 years ago

ProdBeginner

asked in Billing & Payments

International incoming texts

Do I get charged when I receive text messages from the Philippines? thank you!

7195

3 years ago

Ted BuckOrganizer

asked in Billing & Payments

Texting

Does texting use up my data allowance?

111417

3 years ago

QueenstitchBeginner

asked in Billing & Payments

US to Canada

Will I be charged if a friend calls my phone from the US?

1212

3 years ago

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