Billing & Payments

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?   

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

Why do I have a balance on my credit score report even though I have pre-authorized payments and pay it off every month. It has significantly dropped my credit score within two months. Please help. 

I am postpaid customer, this month my credit card was charged a “KOODO TOP UP REAPPROV” with $15 plus 13% tax so $16.95 along with my monthly bill. I didn’t make any top up and have no idea what this is. The only change to my account this month is that I chose to pay off the tab amount but that’s about $200 and has not shown on my bill yet.   

I just switched plans and got a new phone on BF. I usually get my new bill on the first of the month, but it is now the 3rd and no bill in sight. I am currently.in Austria and can't get the call center to call me charge free, so I thought I check here if anyone knows what's going on and what I should expect?

My account was suspended when i payed money on it today

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

Hi I'm current out of the country and I need to CXL my plan

I tried paying my bill endless times through my credit card, but all I see is an unknown error has occured, please try again later. I went to a Koodo store nearby, they told me it's the bank, I called the bank they say it's Koodo, because the bank doesn't see any transactions which haven't gone through, so I think it's Koodo.I don't know what to do, all the credit card details are correct, the address matches the one on Koodo, I don't understand what's wrong. I tried to pay my bill by calling 611 and they told me that the credit card is not supported, I mean it's a CIBC Visa, how can you not support that?  

I paid this month's fee, but I paid extra. What should I do in the following cases?

Curious if you payoff current Tab balance with intention of doing a HUP will remaining Tab bonus also be charged next bill?

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

Can I pay my tab balance and get a new phone

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date. 

Long story short, I have my parents on my account to ensure things get paid. I let them know, monthly, how much their bill is and they pay it through online banking bill payments.  My first question is: if I sign up for pre-authorized payments - do they take the money out of my account on the due date or when the bill is sent to me? If it’s withdrawn on the bill due date, my second question is: If my parents send their money at the beginning of the month, and the PAP is removed on the bill due date, will it only take the balance left oweing? Thanks!

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing.  I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely..  I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/