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Billing & Payments

All discussions about Koodo billing and payments.

1,202 Topics
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The Gr8 1Connector

posted in Billing & Payments

Is it possible to pay a lump sum towards my tab to lower my monthly payments?

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

2 years ago

wizzard74Beginner

asked in Billing & Payments

if my bill is in collections can i still pay it on the website?

2 years ago

alebroConnector

posted in Billing & Payments

Changing a Rate Plan treated the same as first bill?

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

2 years ago

NikhilgConnector

posted in Billing & Payments

bill paid, then ported number, still bill is shown outstanding

Hi,Taken a koodo connection on 1-Dec-2021, plan of 40$.As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec. I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.Can someone pls guide how to get this resolved?Is there any helpdesk number ?Regards,Nikhil

2 years ago

maravistaBeginner

asked in Billing & Payments

Email scam ? I got an email that I have an unpaid balance and my account will be disconnected

Hi, I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links Make a Payment I need a payment extension Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is: < Myname> And <MyWifes Name> , want to avoid Koodo disconnection? I checked the email address by starting but not sending a reply and the email address is: paymybill@koodo.com Does this appear to be a scam? I have gotten a few these the past few months … and the outstanding balance keeps increasing.. so they’re good at it if it i

2 years ago

wizzard74Beginner

asked in Billing & Payments

collection

does anyone know the number of the collection agency that koodo uses in canada?

2 years ago

Gabe MerayoBeginner

asked in Billing & Payments

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago.

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago. I’m out of the country, so I can’t go to a store

2 years ago

JCaskBeginner

asked in Billing & Payments

I Can't Make a Credit Card Payment/Does the Name on the Credit Card Have to Match Exactly with that of My Koodo Account?

I just switched to Koodo and I tried to pay my bills for the first time. But it didn’t allow me to despite several attempts. The only possibilities I could think about is: (1) There is a slight difference between my name on my driver’s license (the name of Koodo’s file) and that of my credit card. There is an extra space on my official name. (2) My father offered to pay my phone bills, which would clearly be done with a credit card under his name. Would these two scenarios cause any problems? If so, how do I resolve this?

2 years ago

xhibikiCoach

asked in Billing & Payments

Why is there a balance on a cancelled account?

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?

2 years ago

ayesteCoach

asked in Billing & Payments

Is Customer Service free?

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

2 years ago

shtrngBeginner

asked in Billing & Payments

Koodo dropping my credit score

Why do I have a balance on my credit score report even though I have pre-authorized payments and pay it off every month. It has significantly dropped my credit score within two months. Please help.

2 years ago

WenfangBeginner

asked in Billing & Payments

KBConnector

asked in Billing & Payments

Airtime charge on unlimited plan

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from 226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

2 years ago

KjhooBeginner

asked in Billing & Payments

I transferred the ownership of my account, can I still access the old bills?

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

2 years ago

Silvana braslavskiBeginner

posted in Billing & Payments

I'm out of country and need assistance cancel my plan

Hi I'm current out of the country and I need to CXL my plan

2 years ago

Anonymous.BigfootBeginner

asked in Billing & Payments

cannot pay my bill

I tried paying my bill endless times through my credit card, but all I see is an unknown error has occured, please try again later. I went to a Koodo store nearby, they told me it's the bank, I called the bank they say it's Koodo, because the bank doesn't see any transactions which haven't gone through, so I think it's Koodo.I don't know what to do, all the credit card details are correct, the address matches the one on Koodo, I don't understand what's wrong. I tried to pay my bill by calling 611 and they told me that the credit card is not supported, I mean it's a CIBC Visa, how can you not support that?

2 years ago

UIJIN CHABeginner

asked in Billing & Payments

I overpaid my current bill

I paid this month's fee, but I paid extra. What should I do in the following cases?

2 years ago

canucks4lifeAll-Star

asked in Billing & Payments

Tab payoff question

Curious if you payoff current Tab balance with intention of doing a HUP will remaining Tab bonus also be charged next bill?

2 years ago

PhilipMBeginner

asked in Billing & Payments

How long after I sign up do I see my first bill?

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

2 years ago

BmaqsoodOrganizer

asked in Billing & Payments

billed without active connection

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

2 years ago

AlialjarianBeginner

asked in Billing & Payments

Can I pay my tab balance and get a new phone

2 years ago

Pamela HBeginner

asked in Billing & Payments

Pre-Authorized payment returned?

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

2 years ago

TroyLaporteBeginner

asked in Billing & Payments

Payment arrangements affecting credit score

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date.

2 years ago

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